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    Hospitality Manager - Boston, United States - F1 Arcade

    F1 Arcade
    F1 Arcade Boston, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    BACKGROUND

    F1 Arcade is creating the most memorable and competitively thrilling hospitality experiences, globally. F1 Arcade is a partnership with Formula 1 that creates a next-level competitive socializing experience. It brings immersive state-of-the-art F1 racing simulation to a mass audience paired with a globally inspired food and beverage program. F1 Arcade is diverse and appeals to a wide range of audiences including adult social groups, corporate events, families, and everything in between. The first F1 Arcade location is now open and bringing an unparalleled competitive socializing experience to Boston with rave reviews. Our next US location is set to open this fall in the Union Market area of Washington DC with 25 additional sites opening in the United States over the next 5 years.

    OPPORTUNITY

    This is a unique opportunity to lead at the first F1 Arcade location in the Boston Seaport. This position will direct and oversee all service, quality, execution, hiring and training for our emerging brand. This is a ground floor opportunity for someone to create the service delivery foundation to potentially be applied to units we develop across the country.

    JOB DESCRIPTION

    Reporting directly to the Director of Operations, the Hospitality Manager is responsible for a specific departmental area of responsibility as well as engaging our team and guests on the floor on a daily basis. The Hospitality Manager must display a positive attitude, be able to identify and develop talent and manage a world class social gaming and entertainment venue. This position requires a keen attention to detail, excellent communication, and an ability to be understand how to maximize unit financial performance.

    SPECIFIC JOB RESPONSIBILITIES

    • Supervise daily shift operations.
    • Execute F1 Arcade marketing, promotions, private events and race watch parties.
    • Staff and execute brand related initiatives in the Service area.
    • Build sales through development of service staff, identifying service and sales opportunities
    • Manage to the overall venue budget.
    • Create schedules for an assigned area of responsibility for both regular visits and private events within allotted hours indexed to forecast
    • Communicate all team member issues/complaints to fellow management team.
    • Ongoing team member development using shift meetings and one-on-ones.
    • Performance coaching conducted on an ongoing basis.
    • Follow and understand company procedures at all times including crisis situations.
    • Strictly follow company cash handling procedures.
    • Help ensure operational efficiency and work with senior management team to help create a knowledge base of best service practices.
    • Ensure food and beverage quality by completing thorough line checks and tasting/testing food and beverage on a shift by shift basis.
    • Ensure the highest level of hourly team member training and validation of team member knowledge.
    • Hire, develop and nurture team member talent to reduce turnover
    • Understand and report Workers' Compensation and General Liability claims using proper procedures.

    POSITION REQUIREMENTS, DESIRED EXPERIENCE, SKILLS AND EDUCATION

    • 2-3 years of management experience in a high-volume restaurant or entertainment concept
    • Must be able to work an average of 55 hours per week
    • Ability to manage a large team while delegating tasks and ensuring consistent follow-up
    • Ability to handle difficult and challenging situations and conversations
    • Strong interpersonal and organizational skills
    • Financial business acumen required - must be able to dissect a P&L
    • Ability to maintain a true team environment by coaching, mentoring and developing every member of your team
    • Strong leadership, interpersonal skills, verbal and written communication skills, listening skills, ability to check for understanding after direction is given (follow up), basic math skills, strong organization skills, detail oriented, ability to multi-task, and be a team player
    • Computer skills required
    • Graduate of an accredited hospitality management program or equivalent preferred, but not required

    COMPENSATION & BENEFITS

    • Industry-competitive base salary, depending on experience/qualifications.
    • Generous and attainable bonus program
    • Comprehensive individual and family medical, dental and vision plans.
    • Paid holidays and 3 weeks of PTO.
    • We provide a work/life balance (excluding venue openings where hours will be longer).
    • 401K
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