Jobs
>
Denver

    Customer Success Operations Analyst - Denver, United States - Propeller

    Propeller
    Propeller Denver, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job DescriptionDescriptionPropeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.
    Our customers use Propeller's integrated hardware and software products to capture accurate 3D versions of their worksites using drones. With over 45,000 worksites worldwide using Propeller's smart survey technology, we empower project teams to map, measure, and manage site activity.
    Propeller empowers everyone to approach, own, and solve problems creatively. We're data nerds who care about impact, honesty, and each other. We take pride in being a great place to work and are proud to be recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.
    Your MissionWorking closely with the Customer Success Operations Manager and the Director of Customer Success, the Customer Success Operations Analyst will be the owner of data analysis and reporting, general Gainsight administration, process improvements, and documentation for the Customer Success org.
    You will play a key role in the success of the CS team and ensure that our customer-facing staff, managers, and leaders have efficient systems and processes and access to critical data and information that will help inform decisions about how we work with our customers and the overall team's performance.
    What's our team all about? Learn more here.

    Responsibilities
    • Help support the systems, tools, and processes that keep the global Customer Success org operating efficiently and at scale.
    • Ensure all members of the CS team have the data and information they need to successfully support their customers, and ensure team managers and leaders have the data they need to make effective decisions and take informed actions.
    • Manage the day-to-day support of Gainsight, including fielding questions from users, prioritizing ad-hoc customizations and new feature requests, fixing bugs, designing and implementing core functionality, making workflow adjustments, and supporting end-user management, security, training and permissioning.
    • Assist the CS Ops Manager and Director of CS in determining the best key performance indicators to provide insights into customer relationship metrics, including renewals, up-sells, customer-facing interactions and activities, customer health, customer risk, support requests and product adoption.
    • Develop reports and dashboards (in Gainsight, and other systems as needed) to facilitate the analysis of customer data and drive actions to proactively manage retention and customer risk across our customer base.
    • Design, build, and measure scalable processes, workflows, and automations (in Gainsight, and other systems as needed) that enable the Customer Success team to deliver exceptional support to our fast-growing customer base at scale.
    • Create and maintain internal documentation such as playbooks, process flows, instructional materials, etc.
    • Partner with other Go-to-Market teams such as Sales, Marketing and Revenue Operations to identify opportunities for improvements to internal processes and the customer journey. This includes recommending and gathering additional customer data that aren't being used today to optimize the performance of the Customer Success team.
    • Manage Gainsight data workflows and integrations and ensure we are using accurate and useful data to drive engagement with our customers.
    • Provide general operational support to Customer Success team members as needed including triaging and prioritizing inbound requests.
    • Collaborate on and/or lead key CS projects to determine business alignment, needs, and system requirements.
    • Communicate effectively with CS Leadership about issues, risks, and opportunities identified for the CS org and use data to help tell the story.
    • Make proactive recommendations to improve efficiencies through development and adoption of CS best practices and standardized procedures.


    Your Skills
    • 2-3 years' experience in go-to-market operations (Customer Success, Sales, Professional Services, Support) in a SaaS environment.
    • 2-3 years' experience with CRM administration (Gainsight, Salesforce, Hubspot, or another industry-recognized platform).
    • Strong reporting background using BI / visualization tools.
    • Familiar with Customer Success strategies and best practices.
    • Strong written and verbal communication skills.
    • Strong project management skills, including the ability to lead and participate in multiple projects, goals and priorities simultaneously with a keen attention to detail.
    • Strong analytical skills and intermediate-to-advanced knowledge of Excel/Google Sheets and relational databases.
    • Experience documenting and analyzing processes, procedures, and/or policies and training teams on new processes or changes to existing processes.
    • Experience working cross-functionally with internal stakeholders at all levels of the organization, from individual contributors to executives.
    Preferred, but not required:
    • Salesforce or Gainsight certification is a major plus
    • Experience in a customer-facing role
    • SQL experience

    Benefits
    • Fully paid employee United Platinum PPO medical, dental, and vision coverage
    • 20 day paid vacation time per year with no accrual or carryover cap
    • Employee share options
    • Professional development budget and leave
    • The opportunity to take part in our mentorship program
    • Monthly telephone and/or internet allowance
    • Paid primary & secondary parental leave policies
    • Hybrid work arrangements and WFH equipment provided

    The estimated salary range offered for this role is $70, $80, This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge and experience.
  • Penguin Random House LLC

    Associate Analyst, Business Operations

    1 week ago

    Penguin Random House LLC Westminster, United States

    **Company**: Penguin Random House North America · **Requisition ID**: 269491 · Penguin Random House is seeking a motivated Associate Analyst to join our Business Operations team based in Westminster, Maryland. This position is remote. · **Responsibilities in this role**: · - Work ...

  • United States Courts

    Operations Analyst

    1 week ago

    United States Courts Denver, United States

    Overview of the Position: · The Clerks Office of the U.S. Court of Appeals for the Tenth Circuit seeks a creative, innovation-focused, self-motivated technophile to serve as a full-time Operations Analyst. The Operations Analyst will be responsible for planning, proposing, and i ...

  • Tenth Circuit Court of Appeals

    Operations Analyst

    2 weeks ago

    Tenth Circuit Court of Appeals Denver, United States

    Main content Job Details for Operations Analyst · Court Name/Organization: Tenth Circuit Court of Appeals Overview of the Position: The Clerk's Office of the U.S. Court of Appeals for the Tenth Circuit seeks a creative, innovation-focused, self-motivated technophile to serve ...

  • United States Courts

    Operations Analyst

    1 week ago

    United States Courts Denver, United States

    Overview of the Position: · The Clerk's Office of the U.S. Court of Appeals for the Tenth Circuit seeks a creative, innovation-focused, self-motivated technophile to serve as a full-time Operations Analyst. The Operations Analyst will be responsible for planning, proposing, and ...

  • Knewin

    Operations Analyst

    1 week ago

    Knewin Denver, United States

    The Clerk's Office of the United States Court of Appeals for the Tenth Circuit seeks a creative, innovation-focused, self-motivated technophile to serve as a full-time Operations Analyst. · Duties · The Operations Analyst will be responsible for planning, proposing, and impleme ...

  • Money Fit by DRS

    Operations Analyst

    1 week ago

    Money Fit by DRS Denver, United States

    OPERATIONS ANALYST · Job Code: · OPSANLST · Reports To: Director, Business Operations · Base Location: · AZ or CO · Work Status: · Hybrid/Physical Office · Minimum Starting Monthly Range: $6,458 · Hiring Range (Monthly Pay): $6,458 - $7,916 · Full-time / Part-time: · Fu ...

  • Money Fit by DRS

    Operations Analyst

    1 week ago

    Money Fit by DRS Denver, United States

    OPERATIONS ANALYST · Job Code: · OPSANLST · Reports To: Director, Business Operations · Base Location: · AZ or CO · Work Status: · Hybrid/Physical Office · Minimum Starting Monthly Range: $6,458 · Hiring Range (Monthly Pay): $6,458 - $7,916 · Full-time / Part-time: · F ...

  • U.S. Courts

    Operations Analyst

    1 week ago

    U.S. Courts Denver, United States

    Summary · The Clerk's Office of the United States Court of Appeals for the Tenth Circuit seeks a creative, innovation-focused, self-motivated technophile to serve as a full-time Operations Analyst. · This job is open to The public · U.S. Citizens, Nationals or those who owe al ...

  • Zurich Insurance Company Ltd.

    Operations Analyst

    1 week ago

    Zurich Insurance Company Ltd. Denver, United States

    Zurich North America is currently hiring an Operations Analyst to join the Large Casualty team As an Operations Analyst, under direct supervision, you will conduct standardized data analysis on existing operating procedures, develop process improvements and refinements using cost ...

  • Creative Alignments

    Operations Analyst

    1 week ago

    Creative Alignments Denver, United States

    Have a get-after-it personality but enjoy the journey? Like wearing different hats and making a big impact? Then No Cow might be a good fit for you We're a tight knit team that tackles any challenge that comes our way. · No Cow · Founded in 2015 by then 18-year-old Daniel "D" K ...

  • Knipper HEALTH

    HR Operations Analyst

    2 weeks ago

    Knipper HEALTH Lakewood, United States

    Overview: · The HR Operations Analyst is responsible for employee onboarding and offboarding, related administrative processes as well as employee data analysis and maintenance. The incumbent will provide technical and administrative support to HR and internal clients. The Analys ...

  • RingCentral

    Business Operations Analyst

    1 week ago

    RingCentral Denver, United States

    We are seeking a highly motivated and detail-oriented Business Operations Analyst to join our team. This role is an excellent opportunity for recent graduates or individuals looking to start their career in business operations, including process and Business Operations, Operation ...

  • Cigna

    Claim Operations Analyst

    1 week ago

    Cigna Denver, United States

    Evernorth Accountable Care is a new business focused on partnering with healthcare providers to form value-based care relationships, improving care for patients, and reducing total healthcare costs. Evernorth Accountable Care will be delegated select Operations Analyst, Operation ...

  • RingCentral

    Business Operations Analyst

    5 days ago

    RingCentral Denver, United States

    Business Operations Analyst · Job Type:Full-Time, Exempt · Location:Belmont, CA / Remote · Department:Customer Care Operations · RingCentral, Inc.(NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effe ...

  • Trinidad Benham

    FP&A Analyst, Operations

    1 week ago

    Trinidad Benham Denver, United States

    FP&A Analyst, Operations · Department: · Accounting · Employment Type: · Full Time · Location: · Denver, CO · Reporting To: · Mike Doyle · Compensation: · $60,000 - $80,000 / year · Description · There's a reason Trinidad Benham is recognized as a leader in our indust ...

  • Floorplan Xpress

    Analyst - Operations Planning

    2 weeks ago

    Floorplan Xpress Denver, CO, United States Full time

    Floorplan Xpress , a national leader in the automotive commercial finance industry, has an opening for an Underwriting Resource Analyst at our Corporate Office in Englewood, CO . Floorplan Xpress provides inventory financing for independently owned car dealerships across the coun ...

  • Cigna

    Claim Operations Analyst

    6 days ago

    Cigna Denver, United States

    Position Summary · Evernorth Accountable Care is a new business focused on partnering with healthcare providers to form value-based care relationships, improving care for patients, and reducing total healthcare costs. Evernorth Accountable Care will be delegated select claims pr ...

  • RingCentral

    Business Operations Analyst

    4 days ago

    RingCentral Denver, United States

    Business Operations Analyst · Job Type: Full-Time, Exempt · Location: Belmont, CA / Remote · Department: Customer Care Operations · RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cos ...

  • Aztec

    Analyst, Marketing Operations

    3 weeks ago

    Aztec Denver, United States

    Why Work for Frontier Airlines? · At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role ...

  • Trinidad Benham

    FP&A Analyst, Operations

    3 weeks ago

    Trinidad Benham Denver, United States

    FP&A Analyst, Operations · Department: Accounting · Employment Type: Full Time · Location: Denver, CO · Reporting To: Mike Doyle · Compensation: $60,000 - $80,000 / year · Description · There's a reason Trinidad Benham is recognized as a leader in our industry. Trinidad Ben ...