Jr Desktop Technician - Washington, United States - American Addiction Centers

American Addiction Centers Washington, United States

2 weeks ago

Description

Job Description

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals.

Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding. Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning. Documents, tracks, resolves, and reports on incidents and requests using ServiceNow.

Has basic and relevant technical skills and knowledge of the technical environment regarding applications, operating systems, machine configurations, and networked devices.

Experience troubleshooting and resolving core services (file, email, print, web, portal and network). Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2.

Required Experience

Qualifications:

Requires a high school diploma/GED and a minimum of one year of experience specialized in Desktop Support.
Specialized experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC's, laptops, tablets, printers), PC operating systems, (e.g., Windows 10, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals.
Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
ITSM ticketing system experience is a plus.
Demonstrated ability to communicate orally and in writing.
Must have a positive and patient customer service attitude.
Must be able to work independently and within a team.
Must be able to attain agency suitability clearance prior to start date.
Experience supporting a nationwide mid to large Federal agency enterprise is a plus.
Mac support experience is a plus.
No specific certifications are required, but A+, MMDA, ITIL v3 / ITIL 4, or other relevant certifications are a plus.

Desktop Support Technician

1 week ago

Inserso Washington, United States

Washington , · District Of Columbia · Full-Time · Jan 16, 2024 · Inserso is seeking to provide a Desktop Support Technician to support our DOJ OJP customer. The Desktop Support Technician will conduct site surveys; assess and document current site network configuration and use ...
Desktop Support Technician

1 week ago

Teksouth Washington, United States

Due to the sensitive nature of this government contract, candidates must be open to working onsite 5 days a week and possess an active Secret Clearance. · Teksouth is seeking a results-driven Desktop Support Technician to support (hardware and software) a wing-level Air Force Com ...
Desktop Support Technician

1 week ago

Teksouth Washington, United States

Teksouth is seeking a results-driven Desktop Support Technician to support (hardware and software) a wing-level Air Force Comptroller Squadron. This individual will be responsible for troubleshooting operating system and software issues and building workstations. · Responsibiliti ...
Desktop Support Technician

5 days ago

Spatial Front Washington, United States

Job Type · Full-time · Description · SFI is looking for a Desktop Support Technician to work onsite at one of our government clients and provide Tier II IT support. · Must be available to work shifts between 7:00 am-6:00 pm, Monday-Friday · Location: Washington DC, OnSite Dai ...
Desktop Support Technician

2 weeks ago

Spatial Front Washington, United States

Job Type · Full-time · Description · SFI is looking for a Desktop Support Technician to work onsite at one of our government clients to provide Tier II IT support. · Must be able to work shifts between 7:00 am-6:00 pm, Monday-Friday · Location: Washington DC, OnSite Daily · Pr ...
Desktop Support Technician

1 week ago

Leidos Washington, United States

· NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, servic ...
Desktop Support Technician

6 days ago

Leidos Washington, United States

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service d ...
Desktop Support Technician

6 days ago

INSPYR Solutions Washington, United States

Title: Desktop Support · Location: Washington, DC, fully onsite · Duration: 3 month contract to hire · Compensation: 22-25/hr, 45-50k on conversion · Work Requirements: Ability to obtain a public trust clearance or posses an active one · Desktop Support to support a Federal Gover ...
Desktop Support Technician

2 weeks ago

General Dynamics Information Technology Washington, United States

Req ID: RQ172020 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: None · Public Trust/Other Required: NACI (T1) · Job Family: Help Desk · Skills: · Desktop Computers,Microsoft Office,Remote Support,Technical Support,Troubleshooting · Experience: · 3 + year ...
Desktop Support Technician

1 week ago

General Dynamics Information Technology Washington, United States

Req ID: · RQ172020 · Type of Requisition: · Regular · Clearance Level Must Be Able to Obtain: · None · Public Trust/Other Required: · NACI (T1) · Job Family: · Help Desk · Skills: · Desktop Computers,Microsoft Office,Remote Support,Technical Support,Troubleshooting · Experie ...
Desktop Support Technician

2 weeks ago

Keen Logic Washington, United States

KeenLogic is currently seeking a successful, highly driven · macOS Desktop Support Specialist · to join our team on-site in Washington, DC. This is a full-time position offering Fortune 500-level benefits, PTO, 401k, Life Insurance, and monthly travel reimbursement. · Basic Qu ...
Senior Desktop Support Technician

1 week ago

Leidos Washington, United States

· NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, servic ...
Desktop Support, IT Support Technician

1 week ago

SiriusXM Washington, United States

Responsibilities: · Who We Are: · SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertain ...
Information Technology Help Desk

1 week ago

Cielo Talent Washington, United States

Position Summary · Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDC's computing and network environment and to ensure that end users are receiving appropriate assistance ...
Tier I Help Desk Support Technician

1 week ago

Dynamic Solutions Technology LLC Washington, United States

Dynamic Solutions Technology, LLC, is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC. · Responsibilitie ...
Service Desk Technician Tier I/II

1 week ago

Gridiron IT Washington, United States

Gridiron IT is seeking a Service Desk Technician with an active TS clearance to support a federal client onsite in Washington, DC. · The Technician will provide Service Desk and Desktop Support for approximately 1000 end-users operating in a mixed Windows Desktop thick and thin ...
Tier 2 technician

2 weeks ago

ECS Federal Washington, United States

ECS is actively seeking a Tier 2 Technician to support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC's IT Servic Technician, Asset Manager, IT ...
Tier 2 technician

1 week ago

ECS Limited Washington, United States

ECS is seeking a Tier 2 technician to work in our Washington, DC office. · Job Description: · ECS is actively seeking a Tier 2 Technician to support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology port ...
Information Technology Help Desk

1 week ago

Cielo Washington, United States

Position Summary · Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDCs computing and network environment and to ensure that end users are receiving appropriate assistance. ...
Help Desk Specialist

1 week ago

System One Holdings, LLC Washington, United States

If interested reach out directly to or call/text · Tight timeframe to submit candidates. · Washington, DC 20024 · USC/Greencard required · Onsite · Help Desk Technician III · Transform technology into opportunity as a Help Desk Technician III with GDIT. A career in enterprise ...