- Exceed quarterly and annual retention and growth targets (NRR) for assigned accounts.
- Consult with economic buyers, champions, and other stakeholders to understand the customer's workforce upskilling and reskilling needs, business challenges, and key goals.
- Develop and execute account strategies considering customer market segment, annual spend, growth potential, current Skillsoft solution footprint, workforce transformation needs, current license consumption, content usage, engagement, etc.
- Establish strong customer partnerships spanning the lifecycle (e.g., onboarding, adoption, expansion, renewal) and leverage internal resources appropriately to meet customer needs.
- Provide guidance, tools, resources, best practices, and business reviews across multiple Skillsoft products and solutions, ensuring each customers achieve value realization, leading to renewal and expansion.
- Generate, update, and close renewal and expansion opportunities and ensure forecast accuracy.
- Meet all requirements related to CRM hygiene including Account Health, activities, contacts, communications records, NPS, etc.
- Manage renewal timelines effectively including reassessing needs, issuing prompt and accurate quotes and proposals and/or RFP responses, and executing contracts.
- Achieve annual certification in the use of Skillsoft methodologies, models, and tools used to drive value realization, renewals, and growth.
- 3 - 5 years proven sales or account management track record
- Demonstrated experience with renewal and upgrade forecasting, quoting, opportunity management, pricing, and contracting
- Bachelor's degree preferred
- Experience in managing customer relationships in a B2B environment
- Sales experience in a technology-oriented field is preferred
- Proficiency in Microsoft Office products
- Working Knowledge of is preferred
- Formal understanding of Solution/Consultative Selling
- Formal understanding of the different steps involved in a sales cycle and must know how to leverage each stage in the sales cycle to advance the sale
- Ability to work with multiple functional departments and roles to manage customer life cycle from implementation to renewal
- Excellent ability in analyzing opportunity to cross-sell and upsell potential within existing books of business
- Proven ability to prospect and manage a designated territory to maximize revenue growth
- Ability to manage multiple relationships within an organization
- Strong relationship-building and consulting skills
- Operates with a sense of urgency and has a positive, winning attitude
- Excellent written / verbal communication skills to interact with senior level corporate management
- Experience using tools to conduct virtual client meetings and presentations
- Proactive with a strong sense of urgency and competitive drive.
- Independent, entrepreneurial mindset with ability to make independent decisions.
- Influential, and enthusiastic communicator.
- Adaptable, embraces change.
- Collaborative team player, working across various teams within the organization.
- Customer service minded.
- Strong attention to detail, organized and goal oriented.
- ONE TEAM
- OPEN AND RESPECTFUL
- CURIOUS
- READY
- TRUE
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Account Manager - Nashua, United States - Skillsoft
Description
At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
Account Manager
OVERVIEW:
Skillsoft is seeking an experienced, motivated, and successful Account Manager to manage a portfolio of existing SMB and/or Mid-Market accounts. The Account Manager will possess a track record of consistently exceeding goals for revenue retention, growth, and customer satisfaction.
Opportunity Highlights:
Skills & Qualifications:
Target base salary range for this job requisition is anticipated to be approximately $85,000 - $90,000 annualized with average on target earnings includingcommissions of approximately $105,000 - $115,000 annually.
We also offer full benefits.
The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.
OUR VALUES
WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS:
Our Values
We are passionately committed to leadership, learning, and success. We embrace every opportunity to serve our customers and each other as: one team, open and respectful, curious, and agile.
MORE ABOUT SKILLSOFT:
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets - their people - and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.
