-
Care Specialist
3 weeks ago
Drive Wise Austin, United States**About us** · Drive Wise is a small business in Austin, TX. We are professional, innovative and our goal is to provide the best car rental experience possible. · Our work environment includes: · - Modern office setting · - Food provided · - Growth opportunities · - On-the-job tr ...
-
Property Care Specialist
3 weeks ago
Olive Grove Partners Austin, United StatesLocation: South Austin & Dripping Springs, Texas · We are seeking an individual to join our team as a Property Care Specialist for our retail center and property in Dripping Springs, Texas. As a Property Care Specialist, you will play a pivotal role in ensuring the maintenance, s ...
-
Client Care Specialist
2 weeks ago
DigitalBGA Austin, United StatesLuminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. · We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000. · **Generous wage + health benefits. No work on ni ...
-
Animal Care Specialist
3 weeks ago
Neuralink Austin, United States**Company Description**: · We are creating the future of brain-computer interfaces: building devices now that have the potential to help people with paralysis regain mobility and independence and invent new technologies that could expand our abilities, our community, and our worl ...
-
Client Care Specialist
1 week ago
DigitalBGA Austin, United StatesLuminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. · We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000. · Generous wage + health benefits. No work on nigh ...
-
Cares Program Specialist
1 week ago
Amherst Holdings Austin, United StatesOpen the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. T ...
-
Spiritual Care Specialist
2 weeks ago
Ascension Austin, United States**Details**: · - **Department**:SICU · - ** Schedule**:FT, Monday - Friday - 8 hour day shifts · - ** Hospital**:Ascension Seton Medical Center · - ** Location**:Austin, TX · **Benefits**: · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement bene ...
-
Infusion Care Specialist Ii
2 weeks ago
B. Braun Medical Inc. Austin, United StatesOverview: · **About B. Braun** · B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and com ...
-
Postpartum Doula and Newborn Care Specialists
3 weeks ago
Snugs and Kisses Austin, United States** You must be a TRAINED postpartum doula and/ or Newborn Care Specialist to be considered for our open positions.** · **IF YOU DO NOT SUBMIT AN APPLICATION USING THE LINK ABOVE, YOU WILL NOT BE CONSIDERED FOR THIS POSITION.** · **Requirements**: · - Trained Postpartum Doula / Ne ...
-
Spiritual Care Specialist
2 weeks ago
Ascension Austin, United States Full timeDetails · Department: SICU · Schedule: FT, Monday - Friday - 8 hour day shifts · Hospital: Ascension Seton Medical Center · Location: Austin, TX · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including employe ...
-
Cat Care Specialist
2 days ago
The Comforted Kitty Austin, United StatesJob Description · Job DescriptionCat Care Specialist · The Comforted Kitty is currently looking for self-employed Cat Care Specialists immediately for our service area of the Austin area. (You decide your service area and most clients will be within 10 mile radius of your home). ...
-
Cat Care Specialist
2 weeks ago
The Comforted Kitty Austin, United StatesJob Description · Job DescriptionCat Care Specialist · The Comforted Kitty is currently looking for self-employed Cat Care Specialists immediately for our service area of the Austin area. (You decide your service area and most clients will be within 10 mile radius of your home). ...
-
Customer Care Specialist
23 hours ago
Integral Care Austin, United States**Customer Care Specialist** · **Job Number:** · **Job Summary:** Integral Care's Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from con ...
-
Customer Care Specialist
4 weeks ago
Yardi Voyager Austin, United States** Customer Care Specialist** · Customer Care Specialist · Austin, TX · Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstand ...
-
Client Care Specialist
2 weeks ago
GATEWAY SERVICES, INC. Austin, United StatesJob Overview · The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations. · Duties & Responsi ...
-
Customer Care Specialist
13 hours ago
Integral Care Austin, United States· Job Number: · Job Summary: Integral Care Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Cen ...
-
Child Care Specialist
14 hours ago
University of Texas at Austin Austin, United StatesJob Posting Title: · Child Care Specialist ---- · Hiring Department: · University Child Development Center ---- · Position Open To: · All Applicants ---- · Weekly Scheduled Hours: · 40 ---- · FLSA Status: · To Be Determined at Offer ---- · Earliest Start Date: · Ongoin ...
-
Customer Care Specialist
4 weeks ago
realtor Austin, United StatesAt , we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone. · Building yo ...
-
Spiritual Care Specialist
14 hours ago
Ascension Austin, United StatesDetails Department: SICUSchedule:FT, Monday - Friday - 8 hour day shiftsHospital:Ascension Seton Medical CenterLocation:Austin, TXBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-te ...
-
Spiritual Care Specialist
1 week ago
Ascension Austin, United States**Details** · + **Department:** SICU · + **Schedule:** FT, Monday - Friday - 8 hour day shifts · + **Hospital:** Ascension Seton Medical Center · + **Location:** Austin, TX · **Benefits** · Paid time off (PTO) · Various health insurance options & wellness plans · Retireme ...
Customer Care Specialist - Austin, United States - Broadly
Description
**Customer Care Specialist**
Austin, TX / Customer Success / Full-time Remote Broadly is changing the way local service businesses grow. We help thousands of local service businesses attract, retain, and "wow" their customers with powerful customer experiences. Our mission is to bridge local businesses to their modern consumers by helping them: capture leads, streamline their communications by email and text, collect mobile payments, and gather feedback and reviews. We are passionate about helping these local business owners succeed, and keep them at the center of everything we do.
**WHO SHOULD APPLY** We are seeking out a motivated and adaptable individual to join our Customer Care Team. If you enjoy interacting with customers, problem-solving, sleuthing, and are quick on your feet this role may be for you You are collaborative and possess a high level of attention to detail. You are willing to work independently but are comfortable asking for help when needed. This role is perfect for someone who is just starting their career or looking for an introductory role in the tech industry.
When customers contact Broadly for assistance, our Customer Care Specialists act as the first level of support to identify the problem, solve it if possible and know when to escalate to another team if needed. We provide 5 star customer support via phone, email, and chat.
We wear multiple hats and have to switch gears often. Our future teammate will need to be able to pivot, prioritize and adapt.
Our goal is to get customers the help that they need as quickly and efficiently as possible - our customers are running small businesses and their time is very valuable. We want to make sure they get the answers they need with ease.
We are the eyes and ears of this organization, beyond providing customer support, we also advocate for our customers by providing feedback to the company about their experiences. We often have the opportunity to work on company initiatives that help improve the product and our services.
***You must be available to provide the above support from 8:00 am - 5:00 pm PST (11:00 am - 8:00 pm EST) shift***
**Role Details:**
Provide phone, email and chat support Available to provide the above support from 8:00 am - 5:00 pm PST (11:00 am - 8:00 pm EST) shift* Ability to work and learn remotely Manage and prioritize our inbound support channels with speed and accuracy Investigate and resolve account, product, billing, and technical issues Be the voice of the customer and collect feedback for product improvement Collaborate cross-functionally with other teams to improve overall customer experience Brainstorm and develop process improvements to build value for Broadly Assist with various internal Broadly projects (depending on bandwidth and skill-set)
**Required Skills:** Strong ability to communicate with confidence, integrity, and compassion over phone, chat and email Strong attention to detail and ability to switch gears quickly and manage time Ability to remain professional and composed during advanced customer situations Experience with Microsoft Office (Word, Excel) and/or Google Suite Experience with handling inbound calls A strong sense of humor
**Desired Skills:** Associate's or Bachelor's degree (or in pursuit of) Bi/Multi-lingual Experience using Salesforce (or similar CRMs and/or ticketing systems) Prior startup experience Experience with Mac OS Project management skills 1-2 years of related experience Experience working and training remotely
**The Good Stuff (were not afraid of emojis)** Our company was founded in Oakland, but now we are a remote first and distributed team ???? Company covers 100% of employee only medical, dental, and vision insurance + lots of extra options. We got you. ???? Flexible time off: take the time-off you need, when you need it ???? Ask us about Our Time Off (OTO) here's a hint - its practically every other Friday off ?????? Regular wellness and engagement activities. Vita-mixes, Hatch Lights, Purple pillowsprizes galore ???? WFH stipend (because you know, you work from home) ???? Co-working Stipend (for those of us who want to escape our usual home office life and go into a shared workspace - sometimes working somewhere different helps) ???? Wellness stipend that covers mental, emotional, and physical wellbeing (because taking care of your mental health creates mental wealth) ??????? Professional development stipend. Get your learning on. ???? An inclusive, tight knit, exciting start-up culture that offers accelerated career & personal growth ????