Jobs
>
Austin

    Customer Care Specialist - Austin, United States - realtor

    Default job background
    Description


    At , we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals.

    Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

    Building your career? Build it better at . Join us and help change the world of real estate, one home at a time.

    Customer Care Spec, Assoc (Avail) at (View all jobs) )

    Location:
    Austin, TX & Scottsdale, AZ

    This role will align with the Avail team, a part of the network.

    Avail offers a software platform with a complete set of tools, guidance, and best in class educational content providing landlords with everything they need to be confident and professional.


    Are you a people expert? Are you eager to create lasting impressions by using your ability to teach, empathize, and build relationships? At Avail, we are as passionate about our customers as we are about improving the rental process for everyone.

    In this role, you will be our customer's first point of contact, and you will have the opportunity to drive the value they find on the platform.

    We build our policies around our favorite company values- Customers Are Our North Star and People Are Our Foundation What we mean by that is the people on our team are just as important as our customers.

    If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you.

    Join us as our newest Customer Care Specialist and help change the world of real estate, one home at a time.


    What you'll do:
    Develop a deep knowledge products and services

    Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end

    Help customers troubleshoot issues of low to medium complexity levels

    Answer questions for landlords and tenants about topics such as:

    How do I list my property?

    How do I apply?

    How do I build a residential lease that complies with my state laws?

    How do ACH payments work?

    Identify the need for and create self-help solutions for customers and internal team members

    Be your authentic self in each and every conversation

    How we work

    We balance creativity and innovation on a foundation of in-person collaboration.

    For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.


    What you'll bring:
    Deep passion and drive to help others and humanize the customer service experience

    At least 1 year of supporting customers by taking high volume inbound calls

    At least 2 years experience in customer-facing roles

    Expert-level written and oral communication

    Bachelor's Degree, preferred

    Experience working with a fast-growth technology company, preferred

    Experience in the following tools:
    Zendesk and JIRA, preferred

    Do the best work of your life at


    Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home.

    And you'll find your way home too. People are our foundation—the core that drives us passionately forward.

    At , you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates.

    In return we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.


    Diversity is important to us, therefore, is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law.

    In addition, will provide reasonable accommodations for otherwise qualified disabled individuals.

  • Drive Wise

    Care Specialist

    2 weeks ago


    Drive Wise Austin, United States

    **About us** · Drive Wise is a small business in Austin, TX. We are professional, innovative and our goal is to provide the best car rental experience possible. · Our work environment includes: · - Modern office setting · - Food provided · - Growth opportunities · - On-the-job tr ...


  • Olive Grove Partners Austin, United States

    Location: South Austin & Dripping Springs, Texas · We are seeking an individual to join our team as a Property Care Specialist for our retail center and property in Dripping Springs, Texas. As a Property Care Specialist, you will play a pivotal role in ensuring the maintenance, s ...


  • DigitalBGA Austin, United States

    Luminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. · We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000. · **Generous wage + health benefits. No work on ni ...


  • Neuralink Austin, United States

    **Company Description**: · We are creating the future of brain-computer interfaces: building devices now that have the potential to help people with paralysis regain mobility and independence and invent new technologies that could expand our abilities, our community, and our worl ...


  • DigitalBGA Austin, United States

    Luminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. · We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000. · Generous wage + health benefits. No work on nigh ...


  • Amherst Holdings Austin, United States

    Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. T ...


  • Ascension Austin, United States

    **Details**: · - **Department**:SICU · - ** Schedule**:FT, Monday - Friday - 8 hour day shifts · - ** Hospital**:Ascension Seton Medical Center · - ** Location**:Austin, TX · **Benefits**: · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement bene ...


  • B. Braun Medical Inc. Austin, United States

    Overview: · **About B. Braun** · B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and com ...


  • Snugs and Kisses Austin, United States

    ** You must be a TRAINED postpartum doula and/ or Newborn Care Specialist to be considered for our open positions.** · **IF YOU DO NOT SUBMIT AN APPLICATION USING THE LINK ABOVE, YOU WILL NOT BE CONSIDERED FOR THIS POSITION.** · **Requirements**: · - Trained Postpartum Doula / Ne ...

  • Hewett's Lawn Service

    Lawn Care Specialist

    2 weeks ago


    Hewett's Lawn Service Bastrop, United States

    Our lawn care company is seeking a Lawn Care Specialist to provide landscaping services to our residential and commercial clients. The Lawn Care Specialist will be required to have a knowledge of lawn care, and perform tasks such as mowing, edging, trimming plants and shrubs and ...

  • The Comforted Kitty

    Cat Care Specialist

    3 days ago


    The Comforted Kitty Austin, United States

    Job Description · Job DescriptionCat Care Specialist · The Comforted Kitty is currently looking for self-employed Cat Care Specialists immediately for our service area of the Austin area. (You decide your service area and most clients will be within 10 mile radius of your home). ...


  • GATEWAY SERVICES, INC. Austin, United States

    Job Overview · The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations. · Duties & Responsi ...


  • Yardi Voyager Austin, United States

    ** Customer Care Specialist** · Customer Care Specialist · Austin, TX · Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstand ...


  • DigitalBGA Austin, TX , USA, United States

    Luminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. · We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000. · Generous wage + health benefits. No work on nig ...


  • Broadly Austin, United States

    **Customer Care Specialist** · Austin, TX / Customer Success / Full-time Remote Broadly is changing the way local service businesses grow. We help thousands of local service businesses attract, retain, and "wow" their customers with powerful customer experiences. Our mission is ...


  • DigitalBGA Austin, United States

    Luminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000.Generous wage + health benefits. No work on nights or ...


  • DigitalBGA Austin, TX , USA, United States

    Luminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. · We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000. · Generous wage + health benefits. No work on nig ...


  • Nulo Pet Food Austin, United States

    · About Nulo · Founded in 2010 and headquartered in Austin, Nulo is one of the fastest growing pet specialty brands in America. Nulo was named to Forbes' "Top 25 Most Innovative Retail Brands in the U.S." list and is currently focused on expanding our reach both in the U.S. and ...

  • The Comforted Kitty

    Cat Care Specialist

    1 week ago


    The Comforted Kitty Austin, United States

    Job Description · Job DescriptionCat Care Specialist · The Comforted Kitty is currently looking for self-employed Cat Care Specialists immediately for our service area of the Austin area. (You decide your service area and most clients will be within 10 mile radius of your home). ...


  • Ascension Health Austin, United States

    Details · * Department: SICU · * Schedule: FT, Monday-Friday, Days (requires participation in on-call rotation) · * Hospital: Dell Seton Medical Center · * Location: Austin, TX · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benef ...