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Sr. Customer Service Professional - Montgomery, United States - Rheem
Description
Job Description Sr. Customer Service Professional **Description**
**A Career at Rheem: Where Comfort Is Your Calling**
At Rheem, were dedicated to bringing comfort to peoples lives. And, as a leading global manufacturer of heating, cooling and water heating equipment, were innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. Its an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations from engineers to accountants and sales professionals to support experts. Join Rheem, and help shape the future of products that impact peoples livesevery day.
**SUMMARY:**
TheSenior Customer Service Professional will be responsible for providing effective customer service for external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This role will handle escalated calls along with complex customer and order management issues, and generate ad hoc reports.
This position will serve our Water Heater Division, located in Montgomery, AL.
**WHAT YOULL DO**
Confer with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty, and tracking information.
Partner with the sales team to meet and exceed customer service expectations.
Provide timely and accurate information to customers on quotes, order status, and product knowledge requests. Assist customers with complex International and large commercial orders.
Extensive phone and email contact with dealers, wholesalers, retailers, and internal customers concerning production and shipping dates, price and availability of a product, warranty information, and returned goods.
Process and modify customer orders/changes/returns according to established department policies and procedures. Scale large orders and suggest changes to achieve full truckload status and reduce freight costs.
**Qualifications**
**WHAT YOU NEED**
High School Diploma required.
4-7 years Customer Service experience in a call center or high volume, closely measured customer service environment.
Excellent communication skills, written and verbal, with attention to detail and accuracy.
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
**HOW TO STAND OUT**
Associate's Degree Business School Certificate/Diploma or another post-high school training
***Rheem is an Equal Opportunity Employer***
**Notice to Third Party Recruitment Agencies:**
Please note that Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
In the event a recruiter or agency submits a resume or candidate without an agreement, Rheem and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Rheem.
If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at
L1-ES1
**Primary Location**
: US-AL-Montgomery
