- Directly supervises employees within the MCE Installation Department.
- Organizes, directs, and monitors daily activities for MCE Installation Team.
- Monitors and analyzes daily productivity of MCE Installation Team.
- Address customer issues list and obtain final customer sign-offs to validate their satisfaction with their new system and solutions.
- Prepares reports and correspondence as needed.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems
- Must be available on weekends and late evenings to address installation related issues.
- Ensure positive customer experiences and quality installations.
- Review new installation projects with Project Managers and Implementation Specialists (Installers) to determine work scope.
- Assist management with developing and maintaining consistent standards and best practices to maximize project efficiencies.
- Create and maintain training and installation documentation.
- Participate in the hiring process.
- Participate in employee annual reviews.
- Provides project reporting, including spend, ad-hoc analysis, and presents issues requiring attention by management. Escalates issues as required.
- Evaluate installer's abilities and effectiveness in the job assignment – mentor and create a personal development plan for each individual.
- Performs other related duties as assigned by management.
- Full participation to PSA Utility – updating projects, updating cases/tickets, updating calendar and constant contribution to Knowledge Base.
- Must have reliable transportation and a valid driver's license and ability to travel locally extensively including overnight for both local and out of town travel as needed.
- Prior Senior POS installation experience, system training or support required.
- Experience working in the Hospitality and/or Food & Beverage industries
- Prior supervisory experience is not necessary, but it is a plus.
- Excellent customer relations skills and overall positive communication to all levels.
- Ability to operate major Microsoft and Google applications.
- Excellent troubleshooting, customer service, communication and listening skills.
- Ability to direct staff daily in their installation assignments.
- Good interpersonal skills.
- Good working knowledge of computer networks and general POS hardware.
- Ability to function in a team environment company wide.
- Attention to detail is essential.
- Ability to solve customer concerns and complaints in a positive manner that reflects the professionalism of our company values.
- Must have excellent comprehension skills and the ability to interpret Technical Documentation.
- Ability to complete all paperwork with required signatures as needed in a timely manner.
- Excellent organizational skills.
- Self-motivated to achieve tasks to keep install on schedule.
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MCE Installation Supervisor - Weehawken, United States - Shift4
Description
Overview
Responsibilities
Minimum Qualifications:
Knowledge, Skills and Abilities:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
