- Recruit, select, train, coach, and develop employees to create talented teams to support sufficient staffing of highly engaged employees.
- Foster a spirit of teamwork and unity among department members that allows for creative ideas, expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
- Coach and develop employees to meet or exceed Arbella's expectations to deliver a great customer experience, productivity, quality, and key performance indicators.
- Influence and motivate others to translate vision into action.
- Identify and analyze relevant business trends and work with the Operations leadership team to problem-solve, action plan, and to determine system, process and procedural improvements.
- Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
- Manage the preparation and maintenance of reports necessary to carry out the functions of the department.
- Maintain employee work schedules, training, vacations, and paid time off, cover for absenteeism and overtime scheduling.
- Provide effective performance feedback through employee recognition, rewards, disciplinary action, with the assistance of Human Resources when necessary.
- Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal interactions.
- Build independence and empower team members to improve workflow.
- Actively lead or contribute to initiatives and/or projects.
- Advanced customer service skills with clear and effective communication.
- Able to build solid relationship skills and coach/motivate others.
- Strong problem solving and sound decision making skills.
- Contact Center work experience preferred.
-
Data Analytics Team Manager
2 weeks ago
Cogeco, Inc. Quincy, United StatesOur culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agil ...
-
Customer Service Team Manager
2 weeks ago
Beacon Hill Quincy, United StatesTo Apply for this Job Click Here · Customer Service Team Manager to $80K- Great Opportunity in Insurance · Our client, a New England insurance company, is seeking a Customer Service Team Manager to join their team In this role, you will be responsible for leading a team of ind ...
-
Team Manager
3 weeks ago
Arbella Insurance Quincy, United States Full timeWe're looking for a leader who can to contribute to the overall success of Arbella's vision in being the best property and casualty company in the Northeast region. An Arbella Team Manager is a thought leader who truly enjoys coaching, developing, and leading front line individua ...
-
Team Manager
2 weeks ago
Veeva Systems Boston, United States Full timeThe Role · We are looking for a leader who wants to develop the early careers of those looking to grow as business consultants in the Life Sciences industry If you have a passion for nurturing young professionals in a pivotal industry, this role could be an ideal fit for you · Ve ...
-
Team management of Wine Bistro Würzburg
1 week ago
Nebula Ventures Institute, United StatesAre you looking for an exciting and diverse job opportunity? Then you've come to the right place at the Winzergemeinschaft Franken eG (GWF). · The GWF is the largest wine family in Franconia and stands for a lived wine culture. Our popular wine bistro is located at the tourist ho ...
-
Team Leader Facility Management
1 week ago
Skyline Solutions Green Harbor, United StatesGreen Harbor is a real estate service that combines all real estate services for the management locations of companies within the Schwarz Group under one roof. They secure property acquisitions and handle building rights. The individual areas of responsibility are available as co ...
-
Knowledge Expert, Team Manager
2 weeks ago
Boston Consulting Group Boston, United StatesWHAT YOU'LL DO · As a Knowledge Expert (KE), Team Manager within BCG's Health Care Practice Area, you will deliver against the client and commercial priorities for the Payers, Providers, Systems, Services (PPSS) business. You will grow and deploy a team of topic experts to suppor ...
-
Team Leader/manager
1 week ago
Keller Williams Showcase Properties Braintree, United StatesPay: $70, $300,000.00 per year · **Benefits**: · - Paid time off · Experience level: · - 3 years · Weekly day range: · - Monday to Friday · People with a criminal record are encouraged to apply · **Experience**: · - Customer service: 1 year (preferred) · Ability to Commute: · - B ...
-
Legal Team Manager
5 days ago
Wolfsdorf Rosenthal Boston, United StatesJob Description · Job DescriptionSalary: $90,000 - $120,000 · WR Immigration is a global immigration firm known worldwide for its innovation, technology, high touch legal services, and flawless execution. With seven offices in three time zones, the firm provides corporate global ...
-
Crimson Ventures Quincy, United States Part time · Employee (m/f/d) Customer Support in part-time · Diversity, innovation and passion - that's what index stands for. As the European market leader, we have been successfully connected in the digital economy for many years and deal with everything related to the job market: from ...
-
Living area management
1 week ago
Radiant Ventures Quincy, United StatesAre you passionate about helping people in your nursing profession and value finding joy in your work? · ▸ If a respectful work environment is important to you · ▸ If you are looking for a strong team and a positive work atmosphere · ▸ If appreciation and recognition motivate y ...
-
Specialist in Ophthalmology
1 week ago
Crimson Solutions Quincy, United StatesWe are currently seeking a dedicated specialist in ophthalmology (m/f/d) for our client in Cologne This is a full-time or part-time position with flexible working hours. The start date is negotiable, but we would prefer someone who can start as soon as possible. · As part of our ...
-
Investment Management Team Property Accountant
2 weeks ago
ProPivotal Boston, United StatesInvestment Management Team Property AccountantWe arecurrently seeking a dedicated Property Accountant to join our InvestmentManagement Team in Boston, MA. This is a newly created position offeringcompetitive compensation dependent on experience, with a salary range of$65,000 to $ ...
-
Retail Cosmetics Sales Beauty Advisor
3 weeks ago
Macy's Braintree, United States Full timeAre you ready to bring your amazing self to work? · At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create grow ...
-
Diesel Technician/Mechanic III
2 weeks ago
Penske Truck Leasing Braintree, United States Full time140 Messina Dr Braintree, MA, 02184 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet ...
-
Consulting Team Development Manager
5 days ago
Roland Berger Boston, United StatesJob Description · Job DescriptionCompany Description · Roland Berger is a global strategy consulting firm with 3,000 colleagues working in 34 countries. We help our clients solve strategic problems across several industries and leverage the diversity of our teams in our daily wor ...
-
Acute Inpatient Dialysis Registered Nurse
1 week ago
Fresenius Medical Care East Weymouth, United States Full timePOSITION FEATURES:This position will sit in Brockton Hospital · Dialysis experience required · $7,500 Sign On Bonus Included · PURPOSE AND SCOPE: · The Inpatient RN provides direct patient care in accordance to company policies and procedures which includes FMCNA compliance prog ...
-
Maintenance Team Manager
1 week ago
Jobot Bridgewater, United StatesJob Description · Job DescriptionTop Manufacturing Company seeking Maintenance Leader · This Jobot Job is hosted by: Tyler Mase · Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. · Salary: $70,000 - $120,000 per year · A bit about us: · ...
-
NovaTech Solutions Milton, United StatesOur company network, known for its speed, accuracy, and exceptional service, delivers millions of packages and a smile to Amazon customers every day. To ensure the security of our network and maintain operational continuity, we are seeking proactive and solution-oriented professi ...
-
Warehouse Manager
1 week ago
Velocity Solutions Milton, United StatesWe are looking for a warehouse manager (m/f/d) for our client in the logistics industry in Hamburg. In this position, you will be responsible for the efficient organization and management of the warehouse, as well as optimal material management. · These will be your tasks as a wa ...
Team Manager - Quincy, United States - Arbella Insurance Group
Description
Do you enjoy a fast paced environment and making a difference in people's lives?Have you heard Arbella is one of the best places to work and want to hear more? Look no further
About us:
At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages.
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009
We're looking for a leader who can contribute to the overall success of Arbella's vision of being the best property and casualty company in the Northeast region. An Arbella Team Manager is a thought leader who truly enjoys coaching, developing, and leading front line individual contributors. The Team Manager is passionate about delivering exceptional service in a changing environment that is focused on quality, innovation, and efficiency. We offer an exceptional onboarding program with training, a mentor, and outstanding career growth opportunities.
The Customer Service Team Manager typically leads a team of 10 to 12 individuals and works closely with all areas of Operations as well as other key stakeholders such as Underwriting, Product, Finance and IT, etc. to execute on overall business objectives ensuring an exceptional customer service experience consistent with Arbella and our agencies' brand.
Key Responsibilities