- Provide daily leadership for all aspects of the branch operation including staff supervision, safety leadership and overall branch operations, including customer service, delivery/will calls, fleet and facility maintenance, administrative and warehouse functions.
- Oversee the successful day-to-day operations in the areas of safety, facilities/vehicles, counter sales, will call, receiving, deliveries, inventory, products transfers, and general warehousing operations. Supports the Customer Value Proposition of 1-hour Will Calls.
- Ensures the daily opening and/or closing of the branch on time and in preparation for next day business needs.
- Provides emergency openings for customers as needed.
- Manages branch staffing to ensure that appropriate staff levels are maintained for superior customer service and workflow. In doing so, reviews requests for time off, vacations, and other work interruptions.
- Achieve branch safety goals by driving the safety culture by promoting a safe work environment by adhering to safety policies, quickly addressing unsafe conditions. Support safety initiatives by managing vehicle fleet, building and material handling maintenance, testing and inspection processes.
- Lead/Participate in the continuous improvement activities of the branch to improve service and operational efficiency.
- Lead and coordinate branch technology initiatives
- Maintains communication with customers either direct or via the Territory Manager assigned as needed to address issues. Establishes and promotes first name basis customer relationships.
- Responsible for the branch's sales/financials and financial reporting including cash handling, daily deposits, accounts receivable, RMAs, credits and warranty issues.
- Ensure accurate inventory levels and cooperate in all issues pertaining to correcting or verifying inventory discrepancies or accuracy.
- Conducts daily communication to Regional Operations Manager the operational status of the branch, covering items including but not limited to customer issues, employee issues, safety issues or violations, injuries, facility issues, and general status of the business.
- Leads by example in all staff and customer dealings in person, on the phone, and in written communication.
- Develop and train staff by recommending and coordinating training needs along with conducting regular staff touch bases and coaching.
- Bachelor's degree in management, business, or a related field or 3-5 years' experience with retail management and/or distribution and related functions. HVAC knowledge a plus.
- A strong understanding of safety standards and policies in a warehouse setting.
- High degree of personal ethics, customer service, and commitment to safety.
- Strong leadership skills and ability to make decisions in a fast-paced environment.
- Must be able to work independently and at times discreetly, use sound judgment, and make thoughtful decisions in a timely manner.
- Strong organizational skills, able to prioritize, set and keep deadlines, change direction quickly, and adapt to various work environments easily.
- Must be able to communicate well interpersonally, written, and in group settings as well as can follow verbal and written instructions.
- Knowledge of MS Office applications
- Ability to interpret metrics and make data-driven decisions based on business needs.
- Aptitude for mathematical operations and numerical analysis.
- Health care (medical, dental, vision, prescription) available the first day of hire
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more
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Branch Manager - Springfield, United States - Marcone Appliance Parts
Description
Ever dream of doing work that makes a difference? Want to join a growing company? Here it is We seek the talent of a dynamic Branch Manager associate who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact where your opinion matters in a company that has a masterful, mature history that operates as best-in-class.
Where you will be working:
We are C&L Supply HVAC and Plumbing , a new division of Munch's Supply , the leading wholesale distributor of Heating, Ventilation and Air Conditioning (HVAC) equipment, parts and supplies servicing the Chicago, Northwest Indiana and Michigan markets at 12 branch locations. But that's not all. Through acquisition, we also operate five Tommark branches in Michigan, seven O'Connor branches in Oklahoma, Nebraska, Kansas, Iowa and Missouri, three Comfort Air Distributing locations in Colorado and seven C&L Supply HVAC and Plumbing locations in Missouri, Oklahoma and Arkansas.
The Branch Manager will work out of our Springfield, MO branch located at 1228 W Chestnut Expy, Springfield, MO
As the Branch Operations Manager, you will:
All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company's background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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