- Provides quality service to existing and prospective customers seeking loans.
- Achieves consistent results and meets expected individual and branch goals related to the sale of company products and services.
- Exercises lending authority when reviewing and approving applications and uses product knowledge in offering loan solutions that meet customer need.
- Takes initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
- Assists management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.
- Manages approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Uses problem-solving skills to resolve product, service, and policy-related obstacles for customer.
- Acts proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
- Assists Branch Manager in the management of multiple priorities with existing and potential customers, initiates contact with customers to acquire additional financial information, completes reports, and communicates/resolves problem situations.
- Exercises authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assists manager in review of branch income statement and implementing action plans based on analysis.
- In manager's absence, provides leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.
- Performs relief assignments in other markets across the organization to practice and demonstrate learned skills.
- May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.
- Bachelor's degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor's degree (e.g. E-4, W1, or O3 and above).
- Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.
- Reliable transportation required.
- Effective communication (written & oral) and personal computer skills.
- Ability to complete essential duties/functions in a timely, accurate manner.
- Demonstrated problem-solving skills and interpersonal skills in demanding situations.
- Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
- Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.
- Customer service experience.
- Internship or work experience in the Consumer Lending or Financial Services industry.
- Bilingual fluency in Spanish/English.
- Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
- Vision Insurance
- Dental Insurance
- Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
- Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
- 401(k) and Company Matching Contributions
- Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
- 11 Paid Holidays
- FMLA
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Referral Incentives
- Education Assistance Program
- Complimentary FIMC Membership Plan
- Access to industry-specific training programs
- Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact for additional information.
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Branch Manager Trainee - Springfield, United States - Mariner Finance
Description
Mariner Finance is looking for recent college grads who are natural leaders, aren't afraid to take initiative, and are able to manage multiple priorities in a fast-paced environment.
If this sounds like an exciting opportunity for you, apply today
Position:
Branch Manager Trainee
Full-Time, Non-Exempt
Supervisory Responsibility:
None
Reports To:
Branch Manager
In This Role, You Will:
Successfully complete a comprehensive Branch Manager Training Program according to a specific schedule and learn all aspects of Branch Operations during the training period.
You will collaborate with and support the Branch Manager in managing of the branch's daily operations. You will support sales and collections efforts of the branch through respectful, compassionate, and efficient customer service.Responsibilities and Essential Duties:
Other functions include but are not limited to:
collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.
Required Qualifications:
Preferred Qualifications:
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear.
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran.
Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship.
Drug/Alcohol/Smoke-free workplace.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
IND1
#LI-Onsite
#R93
Compensation:
Competitive Base Salary, Milestone Salary Increases + Debt Assistance Program
Benefits:
Mariner Finance offers comprehensive benefits to eligible employees, including:
For additional information, please visit:
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran.
Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship.
Drug/Alcohol/Smoke-free workplace.Mariner Finance, LLC | NMLS #166564
