Service and Instrument Install Administrator - Benicia, United States - Clinch

Clinch Benicia, United States

1 week ago

Description

The Service and Instrument Install Administrator (SIIA) provides exceptional administrative support to in house, field sales, and the service organization.

Utilizing a thorough understanding of Bio-Rad offerings and practices, the SIIA offers solutions that aid and facilitate a unique customer service experience.

In addition, the SIAA will be the face of the company through written and vocal interactions with all levels of customers which range from low to high level managers of organizations.

Responsibilities

Perform related duties as assigned by the supervisor.
Process service contract renewals.
Create and maintain instrument service opportunities for in-house and field service.
Maintain Instrument Entitlements, perform quarterly audits to ensure instruments have the appropriate
Entitlements.
Review, and audit work orders for completeness and accuracy prior to submitting billings for field service.
Invoice process for billable service related events.
Internal and Instrument order processing.
Email queue maintenance and responding promptly to the customers inquires and see through to resolution.
Handling and resolving the customer complaints for the benefit of the organization.
Coordinate and schedule instrument orders and provide White- Glove experience for our customers.
Communicating and coordinating with multiple teams to resolve high level and complex customer issues.
Qualifications

High school diploma or GED required. Associate degree preferred.
SAP, SFDC experience desired.
Excellent verbal and written communications skills, logical and analytic thinking, ability to multi-task, and to problem solve.
Strong Customer service, negotiation, conflict resolution, leadership, project management, time management, and verbal and written communication skills.
Working knowledge of the MS- Office suite, especially Excel.

About Bio-Rad:
Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products.

With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

Agency Non-Solicitation:
Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

#J-18808-Ljbffr

IT system administrator

5 days ago

Aurora Ventures Alhambra Valley, United States

We are growing · For our team in Wolfsburg, we are currently looking for full-time support on an unlimited basis. · As a service provider in the automotive industry, we are a reliable partner in the development, testing, and experimentation of both constructions and on-board netw ...
Laboratory Manager

1 week ago

Rigetti Computing Berkeley, United States

As Lab Manager at Rigetti's R&D facility in Berkeley, CA, you will lean on your deep cryogenics experience to operate, maintain and debug dilution refrigerators and other cryogenic equipment. You will work to ensure successful experimental runs and to maximize fleet uptime, drivi ...
IT Technical Support

1 day ago

Sybex Support Services LLC San Francisco, United States

**Must Have**: · **Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encrypti ...
IT Support Technician

6 days ago

Amentum San Francisco, United States

Amentum is seeking **IT Support Technicians **to support our DHS customer at their regional CONUS and OCONUS facilities. · With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshootin ...
Dmr Infrastructure

1 week ago

Atlantis IT Group San Francisco, United States

**Description for DMR Infrastructure** · Longterm Contract · Hybrid - Bay area, CA · **Core Duties**: · - Oversee and support a complex WebLogic and Oracle Fusion Middleware · environments, encompassing installation and configuration. · - Hands on experience or knowledge in admin ...
Associate Director, IT Enterprise Applications

13 hours ago

ORIC Pharmaceuticals, Inc. South San Francisco, United States

**Associate Director, IT Enterprise Applications (G&A)** · *** · - Reporting to the Director of IT Enterprise Applications, the Associate Director, IT Enterprise Applications will serve as the IT business partner to the general and administrative (G&A) functions at ORIC. In this ...
Audio Video Project Manager

1 week ago

Diversified San Francisco, United States

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by ...
Museum Director and Chief Curator

1 day ago

City and County of San Francisco San Francisco, United States

**Company Description** · San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. · **APPOINTMENT TYPE**: Perma ...
Public Works Inspector Iii, Facilities

6 days ago

Alameda County Oakland, United States

**Date Opened** · - 4/10/2024 12:00:00 AM · **Filing Deadline** · - 5/6/2024 5:00:00 PM · **Salary** · - $ $57.44/hour; $99, $119,475.20/year · **Employment Type** · - Permanent Full-Time Employment**HR Analyst** · - Erika Beams · **Department** · - Public Works Agency · **Work L ...
Technical Writer

4 days ago

PG&E Corporation San Ramon, United States

Requisition ID # 157503 · **Job Category**: Engineering / Science · **Job Level**: Individual Contributor · **Business Unit**: Operations - Other · **Work Type**: Hybrid · **Job Location**: San Ramon · Position Summary · Translate complex procedural information based on business ...
Field Engineer

5 days ago

Orion Talent Benicia, United States

· Position Details: · Title: Field Engineer · Location: Benicia, CA · Shift: Day shift · Compensation: $90-$100K depending on experience · Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K) · Travel: 75% travel · Position Description: · The F ...
Utility Worker

2 days ago

APS West Coast Inc Benicia, United States

Job Description · Job DescriptionThis is a Union position. You will be required to sign up with the Teamsters Union Local 853 during onboarding if selected for this role. There is a starting pay rate of $19.63 with the step progression to $21.44 after 60 probationary days. There ...
Jr. Systems Administrator

1 week ago

Underground Construction Company, Inc Benicia, United States

Overview: · Junior Systems Administrators updates hardware and software packages, revises documentation, installs computer and network systems, removes malware and other security threats, monitors computer system backups, and preventing data corruption. You may also provide IT s ...
IT System Electronics Technician

6 days ago

Quantum Dynamics Suisun City, United States

Are you looking for a diverse job as an IT system electronics technician (m/f/d) in Suisun City? · Then we at ARWA Personaldienstleistungen GmbH have just the right job for you as part of temporary employment. · Here are the key details about the job: · Euba · Full-time · Communi ...
System administrator

2 weeks ago

Eclipse Technologies Castro Valley, CA, United States Freelance

The Ruhrverband is one of the largest water management companies in Germany and has been ensuring clean rivers and lakes in the Ruhr catchment area for over 100 years. · Apply for our Information Technology department at our location in Essen as a System Administrator (m/f/d) in ...
Project Manager for Photovoltaics

5 days ago

NebulaWorks North Alamo, United States

The NWG Group is an innovative and fast-growing young company in the energy industry. We are pioneers and drivers of the digital revolution in the energy sector, with a special focus on the real estate industry. · Our team shares a common challenge: we love to implement things si ...
Gas and water installer

1 week ago

Cascade Innovations Pleasanton, United States

Reference: To strengthen our team, we are looking for a plumber (m/f/d) as a renovation specialist* in full-time for our Bischofsmais branch starting at the earliest possible date in the department of renovation technology. · Your responsibilities: · Installation, dismantling, an ...
System administrator

5 days ago

Sapphire Enterprises Corte Madera, United States

Who we are: · The innovate Software GmbH specializes in SAP consulting for e-business, mobile business, and customer relationship management. Our core competencies lie in advising companies and implementing cross-company business processes to electronically communicate with custo ...
Administrative specialist with a focus on digitalization

5 days ago

Radiant Innovations Oakley, United States

About NetPlans GmbH: · We are one of the leading providers nationwide for the planning, implementation, and support of IT infrastructures, managed services, and cloud solutions. · What do we offer? · An attractive, performance-based salary model · Bonus schemes · An unlimited emp ...
Head of Electrical Department

2 weeks ago

Titan Industries Black Point-Green Point, CA, United States Freelance

**The city administration of Bingen is currently seeking a Head of the Electrical Department (m/f/d) for the municipal utility company, starting as soon as possible.** · The municipal utility company of Bingen am Rhein combines the departments of road construction, water supply, ...