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    Onsite Senior Collections Specialist - Columbia, United States - Insight Global

    Insight Global
    Insight Global Columbia, United States

    4 weeks ago

    Insight Global background
    Accounting / Finance
    Description

    Job title: Senior Collections Associate

    Location: Columbia, OH - Onsite

    Duration: 12-18 months + extensions or conversion to perm

    Start: Two weeks from offer

    Pay Rate: $23.70/hr

    Opening: 3 open

    The Team:

    Upstart's Collections team is seeking to hire Senior Collections Associates to join our team. As a Senior Collections Associate, you will be responsible for providing a great borrower experience while helping bring borrowers' accounts out of delinquency. Other responsibilities include contacting borrowers via phone and educating on account and lending success, consistently meeting performance and quality expectations and targets, identifying trends and suggesting areas of opportunity based on borrower interaction. This team needs compassionate and caring individuals who have confidence to negotiate and educate a borrower through difficult circumstances.

    How you'll make an impact

    ● Assist and support our most at risk borrowers in a timely manner while maintaining strict adherence to Upstart's policies and procedures

    ● Troubleshoot when challenges arise; keeping a strong focus on customer service and overall borrower satisfaction

    ● Support team projects as they may occur to enhance the quality or efficiency of borrower support and payment recovery

    ● Become a subject matter expert in helping borrowers to bring their accounts current through strong negotiation skills, having an understanding of how payments and delinquency work, and demonstrating compassion and

    empathy towards our borrowers

    Minimum Qualifications

    ● 2 years of collections experience, escalated customer service support, or equivalent financial services experience

    ● 1 year of working in a contact center or call center environment (remote or on-site)

    ● High School Diploma or GED

    Preferred Qualifications

    ● Experience working with collection systems and tools

    ● Familiarity with Collection laws and regulations

    ● Strong sales and negotiation skills while also demonstrating empathy and compassion

    ● Effective written and verbal communication skills with the ability to present information clearly and succinctly

    ● Ability to think critically and prioritize tasks to effectively meet deadlines with limited supervision

    Shift requirements:

    Mid Shift #1: 10:30 am - 7:00 pm EST on Mon, Wed, Thurs, Friday with permanent Saturday 10:00 am - 6:30 pm EST

    (off Sun/Tues)

    Mid Shift #2: 10:30 am - 7:00 pm EST on Mon, Tues, Thurs, Friday, with permanent Saturday 10:00 am - 6:30 pm EST

    (off Sun/Wed)

    Mid Shift #3: 10:30 am - 7:00 pm EST on Mon, Tues, Wed, Friday, with permanent Saturday 10:00 am - 6:30 pm EST

    (off Sun/Thurs)

    Mid Shift #4 w/ perm weekends: 10:30 am - 7:00 pm on EST Mon, Tues, Friday, with permanent Saturday 10:00am - 6:30 pm EST, Sunday 11am - 8pm EST

    (off Wed/Thurs)

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