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    Customer Service Representative - New York, United States - Sun Technologies

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    Description

    Job Title : Customer Service Representative Required Skills : Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc. Location : Blasdell,New York **Job Description**

    Handling patients, referral sources, and administrative department inquires

    Communicating with insurance companies and/or prior authorization requests

    Entering patient information into a customer information system

    Ensuring customer satisfaction and assisting them with issues/concerns related to their health

    Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

    Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty

    Becoming educated in qualifications of multiple insurances to ensure clean order intake

    High School Diploma or GED, some college, *preferred*

    Minimum 1 year of Customer Service

    Ability to convey a positive and professional image to customers and employees

    Maintain composure in high-pressure situations

    Capable of following an issue through to its conclusion

    Experience : 2+ years



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