- Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
- Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
- Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
- Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
- Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions
- Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
- Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
- Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
- Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
- Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
- Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
- Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
- Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
- Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
- Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
- Listens carefully to the client and willingly assists with any questions or problems the client has
- Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
- Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
- Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
- Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
- Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
- 1-3 years relevant experience
- Required Skills:
- Experience with face-to-face customer service, digital engagement and basic sales/referrals
- Open, client service orientation and desire to help customers is required
- Sales experience desired
- Excellent verbal and written communication skills
- Analytical and problem solving skills
- Basic computer and digital tools skills
- Preferred Skills: Retail experience
- High School diploma or equivalent
-
Float Universal Banker
2 weeks ago
First Horizon Bank Fort Lauderdale, United StatesLocation: · This position will cover our banking centers in the Ft. Lauderdale and Broward counties. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. · You'll process transactions, ...
-
Float Universal Banker
2 weeks ago
First Horizon Fort Lauderdale, United StatesLocation: This position will cover our banking centers in the Ft. Lauderdale and Broward counties. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. You'll process transactions, hand ...
-
Float Universal Banker
2 weeks ago
First Horizon Bank Fort Lauderdale, United StatesLocation: This position will cover our banking centers in the Ft. Lauderdale and Broward counties. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. You'll process transactions, hand ...
-
Universal Banker
2 weeks ago
City National Bank Hialeah, United StatesOverview: · The Universal Banker role consist of assisting clients providing exceptional customer service, accurately and efficiently performing all paying, receiving and collection functions. Processing transactions, adhering to strict security measures and to strong balancing ...
-
Universal Banker
3 days ago
U.S. Century Bank Doral, United StatesJob Type · Full-time · Description · The Universal Banker is responsible for assisting customers with all their banking needs. Provides full service to customers and non-customers seeking banking information and identifies potential opportunities for cross-selling and possible ...
-
Universal Banker
1 week ago
CitiGroup Miami, United States Full time· The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, repla ...
-
Universal Banker
6 days ago
Citigroup Inc Doral, United States Full timeThe Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...
-
Universal Banker
1 week ago
Citigroup Inc Doral, United States Full timeThe Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...
-
Part-time Universal Banker Bilingual Spanish
1 week ago
Citi Miami, United States Part timeThe Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...
-
Universal Banker Senior
7 hours ago
City National Bank Doral, United StatesOverview: · The Universal Banker role consist of assisting clients providing exceptional customer service, accurately and efficiently performing all paying, receiving and collection functions. Processing transactions, adhering to strict security measures and to strong balancing p ...
-
Float Universal Banker
2 weeks ago
First Horizon Doral, United StatesThis position will cover our banking centers in the Biscayne area. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. You'll process transactions, handle accounts, and seek sales oppo ...
-
Float Universal Banker
2 weeks ago
First Horizon Bank Coral Gables, United StatesLocation: · This position will cover our banking centers in the South Miami area. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. · You'll process transactions, handle accounts, a ...
-
Part-time Universal Banker
2 weeks ago
Citigroup Inc Hollywood, United States Part timeThe Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...
-
Part-time Universal Banker
2 weeks ago
Citigroup Inc Hollywood, United States Part timeThe Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...
-
Head Universal Banker
22 hours ago
Citi Boca Raton, United States Full timeThe Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, rep ...
-
Float Universal Banker
2 weeks ago
First Horizon Bank Miami, United States Full timeLocation: This position will cover our banking centers in the South Miami area. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. You'll process transactions, handle accounts, and se ...
-
Sr. Universal Banker
6 days ago
Bankunited Financial Corp Doral, United StatesSign-on bonus of $1,000 to be paid after six months of continuous service. · SUMMARY: This role, which performs all transactions typically associated with both the Teller Line and Platform, focuses on 100% client satisfaction while maintaining operational soundness and achieving ...
-
Float Universal Banker
2 weeks ago
First Horizon Bank Coral Gables, United States Full timeLocation: This position will cover our banking centers in the South Miami area. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. You'll process transactions, handle accounts, and se ...
-
Head Universal Banker
16 hours ago
Citigroup Inc Boynton Beach, United StatesThe Head Universal Banke is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, repl ...
-
Part-time Universal Banker- C04
3 days ago
Citigroup Inc Hollywood, United States Part timeThe Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...
Full Time Universal Banker - Fort Lauderdale, United States - Citigroup Inc
Description
The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships.
Responsibilities:
Customer Service
Job Family:
Branch Service
Time Type:
Full time
Primary Location:
Weston Florida United States
Primary Location Salary Range:
$41, $53,830.00
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting