Jobs
>
Doral

    Universal Banker - Doral, United States - Citigroup Inc

    Citigroup Inc
    Citigroup Inc Doral, United States

    2 weeks ago

    Default job background
    Full time
    Description


    The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team.

    The overall objective is to effectively execute all service transactions (e.g.

    deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships.

    Bilingual Spanish Preferred


    Responsibilities:


    • Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels
    (ex:
    ATM, Online, Mobile, etc.)


    • Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
    • Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
    • Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
    • Is knowledgeable about the clients accounts and business with the bank and uses sound judgment with customers and transactions
    • Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
    • Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
    • Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
    • Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
    • Take full ownership of clients problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
    • Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
    • Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
    • Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
    • Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
    • Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
    • Listens carefully to the client and willingly assists with any questions or problems the client has
    • Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without
    being rushed


    • Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
    • Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
    • Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
    • Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

    Qualifications:


    • 1-3 years relevant experience
    • Required Skills:
    • Experience with face-to-face customer service, digital engagement and basic sales/referrals
    • Open, client service orientation and desire to help customers is required
    • Sales experience desired
    • Excellent verbal and written communication skills
    • Analytical and problem solving skills
    • Basic computer and digital tools skills
    • Preferred Skills:
    Retail experience


    Education:


    • High School diploma or equivalent

    Job Family Group:

    Customer Service


    Job Family:

    Branch Service


    Time Type:

    Full time


    Primary Location:

    Miami Florida United States



    Primary Location Full Time Salary Range:

    $41, $53,830.00

    In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

    Citi offers competitive employee benefits, including:
    medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

    Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

    For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


    Anticipated Posting Close Date:

    May 17, 2024

    Citi is an equal opportunity and affirmative action employer.


    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review


    Accessibility at Citi )

    .

    View the "EEO is the Law ) " poster. View the EEO is the Law Supplement ) .

    View the EEO Policy Statement ) .

    View the Pay Transparency Posting )
    Citi is an equal opportunity and affirmative action employer.

    Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

    #J-18808-Ljbffr
  • U.S. Century Bank

    Universal Banker

    1 week ago

    U.S. Century Bank Doral, United States

    Job Type · Full-time · Description · The Universal Banker is responsible for assisting customers with all their banking needs. Provides full service to customers and non-customers seeking banking information and identifies potential opportunities for cross-selling and possible ...

  • U.S. Century Bank

    Universal Banker

    6 days ago

    U.S. Century Bank Doral, United States

    Apply · Job Type · Full-time · Description · The Universal Banker is responsible for assisting customers with all their banking needs. Provides full service to customers and non-customers seeking banking information and identifies potential opportunities for cross-selling and ...

  • Citigroup Inc

    Universal Banker

    2 weeks ago

    Citigroup Inc Doral, United States Full time

    The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...

  • Bankunited Financial Corp

    Universal Banker

    5 days ago

    Bankunited Financial Corp Doral, United States

    Sign-on bonus of $500.00 to be paid after six months of continuous service. · SUMMARY: This role, which performs all transactions typically associated with both the Teller Line and Platform, focuses on 100% client satisfaction while maintaining operational soundness and achieving ...

  • City National Bank

    Universal Banker

    3 weeks ago

    City National Bank Hialeah, United States

    Overview: · The Universal Banker role consist of assisting clients providing exceptional customer service, accurately and efficiently performing all paying, receiving and collection functions. Processing transactions, adhering to strict security measures and to strong balancing ...

  • City National Bank

    Universal Banker Senior

    1 week ago

    City National Bank Doral, United States

    Overview: · The Universal Banker role consist of assisting clients providing exceptional customer service, accurately and efficiently performing all paying, receiving and collection functions. Processing transactions, adhering to strict security measures and to strong balancing p ...

  • First Horizon

    Float Universal Banker

    3 weeks ago

    First Horizon Doral, United States

    This position will cover our banking centers in the Biscayne area. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. You'll process transactions, handle accounts, and seek sales oppo ...

  • Bankunited Financial Corp

    Sr. Universal Banker

    2 weeks ago

    Bankunited Financial Corp Doral, United States

    Sign-on bonus of $1,000 to be paid after six months of continuous service. · SUMMARY: This role, which performs all transactions typically associated with both the Teller Line and Platform, focuses on 100% client satisfaction while maintaining operational soundness and achieving ...

  • CitiGroup

    Universal Banker

    2 weeks ago

    CitiGroup Miami, United States Full time

    · The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, repla ...

  • Citi

    Part-time Universal Banker Bilingual Spanish

    2 weeks ago

    Citi Miami, United States Part time

    The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...

  • First Horizon Bank

    Float Universal Banker

    3 weeks ago

    First Horizon Bank Coral Gables, United States

    Location: · This position will cover our banking centers in the South Miami area. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. · You'll process transactions, handle accounts, a ...

  • First Horizon Bank

    Float Universal Banker

    3 weeks ago

    First Horizon Bank Coral Gables, United States Full time

    Location: This position will cover our banking centers in the South Miami area. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. You'll process transactions, handle accounts, and se ...

  • Citigroup Inc

    Head Universal Banker

    16 hours ago

    Citigroup Inc Coral Gables, United States

    The Head Concierge is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacemen ...

  • First Horizon Bank

    Float Universal Banker

    3 weeks ago

    First Horizon Bank Miami, United States Full time

    Location: This position will cover our banking centers in the South Miami area. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. You'll process transactions, handle accounts, and se ...

  • First Horizon Bank

    Float Universal Banker

    3 weeks ago

    First Horizon Bank Fort Lauderdale, United States

    Location: · This position will cover our banking centers in the Ft. Lauderdale and Broward counties. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. · You'll process transactions, ...

  • First Horizon

    Float Universal Banker

    3 weeks ago

    First Horizon Fort Lauderdale, United States

    Location: This position will cover our banking centers in the Ft. Lauderdale and Broward counties. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. You'll process transactions, hand ...

  • First Horizon Bank

    Float Universal Banker

    3 weeks ago

    First Horizon Bank Fort Lauderdale, United States

    Location: This position will cover our banking centers in the Ft. Lauderdale and Broward counties. · A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center. You'll process transactions, hand ...

  • Citigroup Inc

    Full Time Universal Banker

    3 weeks ago

    Citigroup Inc Fort Lauderdale, United States Full time

    The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...

  • Citigroup Inc

    Part-time Universal Banker

    3 weeks ago

    Citigroup Inc Hollywood, United States Part time

    The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...

  • Citigroup Inc

    Part-time Universal Banker

    4 weeks ago

    Citigroup Inc Hollywood, United States Part time

    The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...