- Design, manage, and execute the onboarding and product integrations for new customers
- Drive and promote account growth, user engagement, retention, and success for customers by owning and partnering with sales, product, and engineering teams
- Handle technical questions or objections, providing solutions to address customer needs and teach customers how to maximize the platform's value
- Consult regularly with customers to understand their needs and pain points and develop strategies to proactively problem-solve
- Identify gaps between best practices and actual product utilization and clearly communicate recommendations that enable the customer to fully adopt Duro's solution
- Serve as the "voice of the customer" and provide feedback to product and engineering teams on how we can best serve our customers
- 5+ years of experience in a consultative customer facing role (account management, customer success management, sales engineer, etc.) for B2B SaaS products, preferably in a startup environment
- 3+ years of prior experience working with PLM, CAD, PDM, and/or ERP systems, including expertise in application integration
- Demonstrated success in driving customer satisfaction, retention, and expansion
- Ability to build rapport and establish trust with customers
- Analytical mindset and ability to interpret customer data to drive insights and action
- Passion for technology, innovation, and delivering exceptional customer experiences
- Working at a high-growth VC-backed startup where work-life balance is important
- Flexible working location: we're a hybrid team, so you have the option to work from home and/or work out of our office in Los Angeles or New York
- Competitive compensation package
- Covered Medical, Dental, and Vision benefits
- 401K program
- Unlimited PTO
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Solution Architect - Los Angeles, United States - Duro
Description
Duro is on a mission to fundamentally change the future of hardware development, helping teams develop 3x faster and save 25% in supply chain costs. Our cutting-edge Product Lifecycle Management platform helps hardware teams move with agility, make timely decisions, and build disruptive products.Backed by top investors, Duro is a forward-thinking group of innovators where collaboration and open communication are the norm. We're all about advancing boundaries, learning from each other, and making a real impact on the future. We're headquartered in Los Angeles and are looking to grow our team.
What You'll Do