- An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
- Experience in handling and liaising with multiple vendors/Partner/Teams.
- Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
- Strong customer service orientation. A strong team player, works effectively under pressure, and ability to multi-task.
- Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
- Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
- Both English and Local Language.
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Desktop Support
3 weeks ago
TTI of USA, Inc. Baltimore, United StatesRole is for A Desktop Support opening. Looking for someone with an analyst approach. · 1) Windows 10 experience · 2) Citrix experience · 3) Virtual Machine support experience · 4) Large Enterprise background experience · 5) MS Teams experience · 6) Troubleshooting - finding the r ...
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Desktop Support
3 weeks ago
TEKsystems Baltimore, United States: · Our client is seeking to hire a Sr. Desktop Support Analyst to help support the firm's move to the VDI. This person will be responsible for helping walk users through post deployment support issues. They will also be responsible for assisting with other tickets that this team ...
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Desktop Support Technician
2 days ago
TEKsystems Baltimore, United StatesTop Skills: · Active Directory · Ticketing System · Windows 10 · Microsoft Office Suite · VPN Support · VDI Support · Imaging · Printer Support · Customer Service · Job Description: · Install hardware and peripheral components like disk drives, printers, keyboards, and ...
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Service Desk and Desktop/Field Support
1 week ago
Elegant Enterprise-Wide Solutions, Inc. Baltimore, United StatesQualifications: · Personnel shall have at least three (3) years' experience in each of the following: · A. Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment · B. Troubleshooting PC hardware and software in a Microsoft networked environment · C. Mic ...
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Service Desk and Desktop Support
1 week ago
ITNOVA, LLC Baltimore, United StatesEducation · - Bachelor's Degree (preferred) · Qualifications and Experience · Have at least three (3) years' experience in each of the following: · - Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment. · - Troubleshooting PC hardware and software in ...
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Desktop Support Specialist
3 days ago
LCG, Inc. Maryland, United StatesLocation: Bethesda, MD (Hybrid) · LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brough ...
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Desktop Support Technician
1 day ago
Leidos College Park, United StatesNGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service d ...
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Desktop Support Analyst II-ITM
3 weeks ago
University of Maryland Faculty Physicians Baltimore, United StatesThis position supports customers with technical matters relative to desktop computers, laptops, mobile devices, applications, and related technology. Support includes specification, installations, and testing of computer systems, application software and peripherals within establ ...
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Desktop Support
3 weeks ago
Howard Community College Columbia, United StatesPosition Details · Position Information · About Us · Howard Community College (HCC) is an exciting place to work, learn, and grow We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, · Howard Community College values diversity among its ...
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Desktop Support Technician
16 hours ago
Information Management Services Beltsville, United StatesLooking for a collaborative, fun company with room for growth? Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product qu ...
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Desktop Support Specialist
2 weeks ago
Curio Wellness Towson, United StatesThe Desktop Support Specialist serves as a trusted technical resource to the Curio Wellness end-user community, providing (Level 1 and 2) troubleshooting and technical support with setup, installation, and maintenance for computing, office, A/V equipment and line of business soft ...
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Desktop Support Technician
2 days ago
Information Management Services Silver Spring, United States[**[Looking for a collaborative, fun company with room for growth? · [[Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on p ...
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Desktop Support Technician
2 days ago
Leidos Patuxent River, United States Full timeDescription · NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operat ...
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Desktop Support
1 week ago
i2vision Spring, United StatesJob Overview: · Qualifications: · - Strong knowledge of computer hardware components and operating systems · - Windows, Support, Troubleshooting, EUC(End user computing) · - Ability to communicate effectively with end-users to provide technical support · This position offers the ...
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Desktop Support Technician
3 weeks ago
ORS Partners Lanham, United StatesOverview: · Company Overview: · At Altumint we engineer, manufacture, and support a visual technology system and citation process using artificial intelligence to capture data on vehicles and people who break the law. We add support and resources for law enforcement to monitor ...
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Desktop Support Technician
3 weeks ago
Summit Technologies Aberdeen, United StatesDesktop Support Technician (APG, Maryland) · Job Description : · Desktop Support Technician at Aberdeen Proving Grounds, Maryland. On a team that provides technical support, system administration support, imaging and lifecycle support to all of CECOM. User devices in scope; La ...
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Desktop Support Technician
1 week ago
Information Management Services Silver Spring, United States[**[Looking for a collaborative, fun company with room for growth? · [[Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on p ...
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Desktop Support Technician
3 weeks ago
Information Management Services Silver Spring, United States[Looking for a collaborative, fun company with room for growth? [Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product ...
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Desktop Support Technician
3 weeks ago
Altumint Lanham, United StatesOverview: · Company Overview: · At Altumint we engineer, manufacture, and support a visual technology system and citation process using artificial intelligence to capture data on vehicles and people who break the law. We add support and resources for law enforcement to monitor ...
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Desktop Support Technician
1 week ago
Leidos College Park, United States Full timeDescription · NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operat ...
Desktop Support - Baltimore, United States - eTeam
Description
Job Description(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.