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    Desktop Support - Columbia, United States - Howard Community College

    Howard Community College
    Howard Community College Columbia, United States

    3 weeks ago

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    Description
    Position Details

    Position Information

    About Us

    Howard Community College (HCC) is an exciting place to work, learn, and grow We are proud to have received the Great Colleges to Work For honor for 12 consecutive years,

    Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here

    Position Title
    Desktop Support - Seasonal Assignments

    FLSA
    Non-Exempt

    FT/PT
    Part Time

    Hours Per Week
    Up to 24 hours

    Work Schedule
    Monday through Thursday 10 AM to 5 PM - This position is seasonal for the Fall and Spring semesters.

    Position Salary Range
    $15/hr

    General Responsibilities

    The Desktop Support team is hiring a part time/hourly position to provide first level technical support for students, faculty and staff in the computer open lab and rooms on campus. This includes diagnostics and troubleshooting of hardware and software issues; training and assisting students and faculty on using software and hardware; and open area printer supply management.

    Work Performed

    The desktop support technician will support the IT loaner program including inventory management, provisioning, and repair. They will work with other members of the department to update knowledge articles, flyers, and improve the technology experience for students.

    This position is seasonal assignment for the Fall and Spring semesters.

    Minimum Education Required

    Minimum Number of Years Experience Required

    Other Knowledge Required
    • Ability to lift computers, peripherals, and simulation equipment up to 25-lbs. from the ground to 5 feet.
    • Knowledge of common software such as Windows, Office, Canvas, macOS, and iPadOS
    • Knowledge of basic computer hardware such as microphones, laptops, printers, monitors and webcams
    • Strong oral and written communication skills
    • Regular attendance is a requirement of this job.
    • Ability to maintain strict confidentiality
    Working Conditions

    Division
    Student Computer Services (Div)

    Department
    Student Computer Support

    Posting Detail Information

    Posting Number
    NB021P

    Number of Vacancies
    5

    Best Consideration Date
    08/15/2022

    Job Open Date
    05/04/2022

    Job Close Date

    Open Until Filled
    Yes

    Applicant Instructions

    *Pre-employment criminal background investigation is a condition of employment.

    HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

    Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

    Quick Link for Internal Postings

    EEO Statement

    Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

    HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at
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