Desktop Support Technician - Silver Spring, United States - Information Management Services

Description

[Looking for a collaborative, fun company with room for growth? [Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have a relaxed, friendly work environment, where employees are recognized for the work that they do. Add to that work/life balance, social events, casual dress, and no cubiclesthats why many employees have stayed with us. *[Join us as a Desktop Support Technician and see what makes us such a unique place to work [As a Desktop Support Technician, you will: ]{arial",sans-serif"=""}]{arial",sans-serif"=""} ]{arial",sans-serif"=""}]{arial",sans-serif"=""}

Provide hands-on technical support as a part of our 20-member Systems Team to our over 250 users, who working with a wide variety of industry standard applications on hundreds of servers
Assist the team with responding to a wide variety of technical issues, ranging from the routine to complex and challenging
Perform hardware upgrades for PCs and thin clients as well as Windows and software application installations, configurations, and troubleshooting
Assist with the maintenance of the corporate hardware inventory
Assist with other user support related duties as assigned

[Please note that this position will be based at our headquarters in Calverton, MD, though on-site support of our users in our Rockville, MD office may also be required.

[To be eligible for this position, you must meet the following requirements:
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AA/AS degree in IS, IT, or related field from an institution considered accredited by the U.S. DOE, with a 2.9+ GPA

[2 years of professional Windows desktop administration experience ]{arial",sans-serif"=""}

BA/BS degree in IS, IT, or related field from an institution deemed accredited by the U.S. DOE with a 2.9+ GPA is considered equivalent to the 2 years of related professional experience.

Demonstrated proficiency with Microsoft Windows desktop operating systems

Familiarity with Microsoft System Center or another configuration management tool preferred

Basic understanding of programming logic (PowerShell, Bash, etc.)

Demonstrated strong verbal and written communication skills

Demonstrated ability to relay technical information to users in layman terms

Demonstrated strong problem-solving and analytical skills

Demonstrated customer service skills

Excellent attention to detail and organization skills

Must be able to multi-task, meet deadlines, and work within a team

Strong presentation skills preferred

Ability to use a personal vehicle for local travel

[Ability to obtain and maintain a Public Trust security desi ]{arial",sans-serif"=""}