Jobs
>
Ann Arbor

    Customer Success Manager - Ann Arbor, United States - Clarivate Analytic

    Clarivate Analytic
    Clarivate Analytic Ann Arbor, United States

    2 weeks ago

    Default job background
    Description
    We are looking for an energetic

    Customer Success Manager (CSM)

    to join our global Customer Success team The main purpose of the CSM is to

    retain

    an assigned book of business

    associated with Ex Libris software

    under Clarivate

    ,

    identify

    and mitigate risk

    ,

    and support the growth of key customers. Working proactively with

    c

    ustomers, you will help drive value derived from the

    library software

    solutions by supporting their desired business outcomes.

    You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers.

    Utilizing your strong attention to detail, you will

    identify

    early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you
    About You – experience, education, skills, and accomplishments
    Bachelor's Degree

    required

    ;

    or equivalent work

    experience.

    5 years of Customer Success

    ,

    Account Management

    or similar

    experience

    managing customer relationships

    It would be great if you also had...
    Technical

    experience with

    library software

    solutions

    from Ex Libris, such as, Alma,

    PrimoV

    E

    or Leganto or similar library solut

    ion(s)

    A background in academic libraries, government, or higher education

    Ability to effectively interact at all levels of an organization and secure delivery of

    commitments.

    Experience using a Customer Success software platform , Gainsight,

    etc.)

    Ability

    to define and

    establish

    goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement

    plan

    Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the

    role

    What will you be doing in this role?...
    Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to

    attain

    stated

    outcomes

    Deliver an exceptional customer experience:
    ensure customers are deriving value from

    Ex Libris

    (part of Clarivate)

    products and services; work with colleagues across the organization to ensure swift issue

    resolution

    Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and


    ROI

    Drive growth:
    secure the existing business and

    identify

    expansion opportunities across the range of products and services offered by

    Clarivate

    Provide high-level governance and operational oversight:

    establish

    and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus,

    commitment

    and

    engagement

    Deliver regular business reviews:
    collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-

    makers

    Support the Customer Success mission:
    assist Customer Success leadership by

    identifying

    , leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate

    Partner and Mentor:
    support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential

    improvement

    About the Team
    Our A & G Customer Success team sits within the Revenue organization. Our team is

    comprised


    of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals.

    What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward.

    Hours of Work
    Full time, permanent

    Although duties are typically performed during normal business hours,

    occasional off-hours may be

    required

    Hybrid position (2-3 days a week in the office)

    Up to 10% travel is

    required

    Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

    #J-18808-Ljbffr
  • Clarivate

    Customer Success Manager

    1 day ago

    Clarivate Ann Arbor, United States

    Clarivate is seeking a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. The Customer Success Manager will be involved in ensuring Clarivate services deliver on what is promised, ensuring that customers fully utilize the services and achiev ...

  • Clarivate

    Customer Success Manager

    2 weeks ago

    Clarivate Ann Arbor, United States

    We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate, identify and mitigate risk, and support the growth of ...

  • DocNetwork

    Customer Success Manager

    2 weeks ago

    DocNetwork Ann Arbor, United States

    Title: Client Success Manager · Team: Client Success, Accounts · Type: Regular · Status : Full-Time · Location: Ann Arbor, Michigan · Starting Pay Rate: $50,000 - $55,000 plus bonus potential · We are looking for a strategic, results-driven Client Success Manager to ensure a cohe ...

  • CQL

    Sr. eCommerce Client Success Manager

    1 week ago

    CQL Ann Arbor, United States

    Job Description · Job DescriptionWe are not hiring individuals outside of the US · Our CodeCQL connects some of the most well-known brands with the people who love them. We are a group of authentic individuals that value forward thinking, learning, and a strong dedication to cra ...

  • CQL

    Sr. eCommerce Client Success Manager

    1 week ago

    CQL Ann Arbor, United States Full time

    We are only able to consider candidates in the following states and are not hiring individuals outside of the US · Indiana, Texas, Florida, Wisconsin, Michigan, Illinois, Ohio, Massachusetts, South Carolina, and Georgia · Our Code · CQL connects some of the most well-known brand ...

  • ZephyrTech

    Department Manager for Fruit

    2 weeks ago

    ZephyrTech Ann Arbor, United States

    Location: 68309 Mannheim Käfertal | Employment Type: Full-time, permanent | Job ID: 827600 · What you'll be doing with us: · Do you want to take on responsibility as a leader and contribute to a culture of respectful leadership? Together with your team, do you want to ensure the ...

  • Ascent Global Logistics

    Manager, Customer Success

    2 weeks ago

    Ascent Global Logistics Belleville, United States

    About Ascent · At Ascent, we solve supply chain challenges for thousands of customers worldwide. Ascent is a recognized supplier of the year for multiple Fortune 500 companies as well as a partner to thousands of small and medium-sized businesses. Ranked among the Top 100 Global ...

  • Tracer

    Customer Success Manager

    2 days ago

    Tracer Garden City, United States

    As the primary client contact, the Customer Success Manager (CSM) is an important resource to our clients. Your · responsibilities include managing client teams, ensuring that deliverables are on time and successful, and identifying · growth opportunities within the client and th ...

  • Skyline Enterprises

    Department Manager of Project Management

    2 weeks ago

    Skyline Enterprises Barton Hills, United States

    Our goal as the market leader in IT solutions for manufacturing is to develop and successfully implement forward-thinking solutions for our customers' smart factories. With over 45 years of project experience in the production industry, we have extensive expertise. Our software s ...

  • Motorola Solutions

    Senior Customer Success Manager

    2 weeks ago

    Motorola Solutions Dearborn Heights, United States

    Company Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. ...

  • PagerDuty

    Principal Customer Success Manager

    6 hours ago

    PagerDuty Garden City, United States

    PagerDuty · Principal Customer Success Manager (Texas) · Boise , · Idaho · Apply Now · PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. · Visit our careers site ) to explore life at PagerDuty, d ...

  • Aspen Dental

    Associate Dentist

    1 week ago

    Aspen Dental Ypsilanti, United States

    This opening is for an Associate Dentist. · At Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive c ...

  • FusionWorks

    A Team Manager for E-Commerce

    2 weeks ago

    FusionWorks Ypsilanti, United States

    You are a passionate leader with expertise in the field of e-commerce and online marketplaces such as eBay or Amazon? You enjoy working with people and keep the strategic and operational goals in mind? Then become part of the leadership team at KOMSA. · We are convinced that our ...

  • Matrix Dynamics

    Construction Manager/Project Manager

    3 weeks ago

    Matrix Dynamics Ypsilanti, MI, United States Freelance

    **Job Title**: · - Construction Manager/Project Manager (m/f/d) · **Responsibilities**: · - You will be responsible for independently managing and executing challenging and complex construction projects, particularly in urban rail transport and industrial track systems · - Constr ...

  • Infinity Systems

    A Senior Manager PMI

    2 weeks ago

    Infinity Systems Ypsilanti, United States

    BECOME OUR ENGINE · INNOVATIVE DRIVE SYSTEMS · DEUTZ stands for drives that move vehicles and machines all over the world. This is our core business and our passion. This passion is shared by around 5,000 employees worldwide in our production and administrative areas. · We think ...

  • SilverLinx

    Salesforce Administrator

    3 weeks ago

    SilverLinx Dexter, MI, United States Freelance

    **About the role**: · **What You'll be Doing**: · - Creating and maintaining custom and standard objects, fields, views, flows, and other components and functions, following project specifications and timelines · - Generating reports for our Sales Leadership teams in the region · ...

  • Trinity Health

    Physician Assistant Hospital Medicine Lead Opportunity

    2 weeks ago

    Trinity Health Ann Arbor, United States Full time

    IHA is seeking a full-time, experienced Physician Assistant to join the Hospitalist program as Lead Advanced Practice Professional (APP) located in Ann Arbor, Michigan. · The Lead APP of IHA, Hospital Medicine - Ann Arbor, is charged with leading the hospitalist advanced practice ...

  • Carrier

    Treasury Director

    1 week ago

    Carrier Farmington, United States

    **Country**: · United States of America · **Location**: · CACTO: Carrier-Home Connecticut Remote Location, Remote City, CT, 06034 USA · Excellent opportunity for highly motivated individual to assume the role of Associate Director of Treasury Operations and Cash Management within ...

  • Flagstar Bank

    Branch - Banking Leader

    2 weeks ago

    Flagstar Bank Woodhaven, United States

    Position Title · Branch - Banking Leader · Location · Woodhaven Woodhaven, NY) · Job Summary · A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excel ...

  • XPO

    Local Account Executive

    6 days ago

    XPO Bloomfield, United States Full time

    Solutions driven success. · XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to le ...