- Bachelors' degree or higher in related field, such as Intellectual Property or Intellectual Intelligence
- 5+ years of experience working with customer success and/or relationship management
- Understanding of Intellectual Property products and services
- Strong interpersonal skills, with ability to professionally interact with a diverse blend of personalities and cultures to reach resolution and maintain strong relationships
- Excellent investigative and problem-solving skills, including the ability to analyze, compare, evaluate, reconcile and order data
- Ability to effectively interact at all levels of an organization and secure delivery of commitments.
- Experience using a Customer Success software platform , Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
- Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the role
- Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes
- Deliver an exceptional customer experience: ensure customers are deriving value from products and services; work with colleagues across the organization to ensure swift issue resolution
- Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI
- Work with key Customer contacts to develop training plan and schedule
- Work with Clarivate training team to ensure customer training needs are met
- Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate
- Proactive outreach to customers : Develop customer ready presentations in accordance with Clarivate branding, send prescribed outreach to appropriate customers , and utilize social platforms to identify potential new users
- Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement
- Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision- makers
- Support the Customer Success mission: assist Customer Success leadership by identifying , leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate
- Full time, permanent
- Although duties are typically performed during normal business hours, occasional off-hours may be required
- Up to 25 % travel is required ; Represent Clarivate at trade events as deemed appropriate by management
-
Customer Success Manager
1 week ago
Sage Solutions Group Ann Arbor, United StatesJob Description · Job DescriptionCUSTOMER SUCCESS MANAGER – ANN ARBOR – IN-PERSON · Job Summary · Shar Music is currently looking for a Customer Success Manager. The Customer Success Manager is responsible for overseeing the team of Customer Success Professionals, ensuring except ...
-
Customer Success Manager
1 week ago
Sage Solutions Group Ann Arbor, United StatesCUSTOMER SUCCESS MANAGER - ANN ARBOR - IN-PERSON · Job Summary · Shar Music is currently looking for a Customer Success Manager. The Customer Success Manager is responsible for overseeing the team of Customer Success Professionals, ensuring exceptional customer satisfaction, an ...
-
Senior Customer Success Manager
2 weeks ago
May Mobility Ann Arbor, United StatesOverview · We deeply care about helping our customers get the value out of May Mobility. We're looking for a Senior Customer Success Manager who is passionate about our product, results-driven, and excited to partner directly with customers to help them achieve their transportat ...
-
Sr. eCommerce Client Success Manager
4 weeks ago
CQL Ann Arbor, United States Full timeWe are only able to consider candidates in the following states and are not hiring individuals outside of the US · Indiana, Texas, Florida, Wisconsin, Michigan, Illinois, Ohio, Massachusetts, South Carolina, and Georgia · Our Code · CQL connects some of the most well-known brand ...
-
Manager, Customer Success
2 weeks ago
Ascent Global Logistics Belleville, United StatesAbout Ascent · At Ascent, we solve supply chain challenges for thousands of customers worldwide. Ascent is a recognized supplier of the year for multiple Fortune 500 companies as well as a partner to thousands of small and medium-sized businesses. Ranked among the Top 100 Global ...
-
Principal Customer Success Manager
3 weeks ago
PagerDuty Garden City, United StatesPagerDuty · Principal Customer Success Manager (Texas) · Boise , · Idaho · Apply Now · PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. · Visit our careers site ) to explore life at PagerDuty, d ...
-
Customer Success Manager
2 weeks ago
Verint Systems Garden City, United StatesVerint Systems, Inc. · Customer Success Manager · Boise , · Idaho · Apply Now · At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by deliverin ...
-
Customer Success Manager
3 weeks ago
Tracer Garden City, United StatesAs the primary client contact, the Customer Success Manager (CSM) is an important resource to our clients. Your · responsibilities include managing client teams, ensuring that deliverables are on time and successful, and identifying · growth opportunities within the client and th ...
-
Assistant General Manager
4 days ago
Panera Bread Ann Arbor, United States Full timeAssistant General Manager PANERA CAFE ASSISTANT GENERAL MANAGER · Panera Perks: · Competitive pay · Eligible for a quarterly bonus · Free Meals on shifts · Career Growth Opportunities · Paid vacation & holidays for full-time team members · Medical, dental, vision, life insuran ...
-
STAFF SPECIALIST HEALTHCARE
3 weeks ago
University of Michigan Ann Arbor, United States Full timeMission Statement · Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally ...
-
Life Insurance Position
4 days ago
Nicole Ambrose - State Farm Agent Ann Arbor, United States Full timeBenefits:Flexible schedule · Health insurance · Opportunity for advancement · Paid time off · Training & development · ROLE DESCRIPTION: · Nicole Ambrose - State Farm Agent is seeking a qualified and empathetic professional for the role of Life Insurance Position - State Farm Age ...
-
Project Manager- Cloud Migration
2 weeks ago
BrickRed Systems Ann Arbor, United StatesWe have an immediate need for a senior level project manager to manage and coordinate the migration of on-premises systems to Microsoft Azure. · Key Responsibilities: · They will work under a larger Cloud Migration program in partnership with Microsoft. · They will have to enga ...
-
Assurance Senior Accountant
4 weeks ago
Yeo & Yeo CPAs & Advisors Ann Arbor, United StatesIt's people like you that make us great · At Yeo & Yeo, we recognize that the champions behind our success are our people. We are a people-first organization fully committed to creating a dynamic work environment that values your contributions, supports your professional growth, ...
-
Goodwin Recruiting Ann Arbor, United StatesTo Apply for this Job Click Here · Are you a seasoned leader in the fast-casual dining scene, with a particular knack for drive-thru management? Look no further We're seeking a dynamic General Manager to lead our team to success. · Dive into These Responsibilities: · Leadership P ...
-
Senior Research And Development Engineer
10 hours ago
Lumicity Ann Arbor, United StatesSenior R&D Battery Engineer - $120-150k - Ann Arbor, MI · Lumicity is currently partnering with a well-funded series A start-up looking to grow its R&D team as they scale up to a pilot manufacturing plant. The business has a long runway due to its conservative approach to growth ...
-
Account Representative
1 week ago
Susan Rosales - State Farm Agent Ann Arbor, United States Full timePosition Overview · State Farm Insurance Agent located in Ann Arbor, MI is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Susan Rosales - State Farm Agent, you will build and develop customer relationships within the communit ...
-
Search Consultant
2 weeks ago
Gpac Ann Arbor, United States Full timegpac offers an excellent work-life balance in a fast-paced work environment. There is tremendous earning potential with no cap. As a part of our team, you will be surrounded by passionate teammates pushing each other to exceed their own goals. This is a position that allows you t ...
-
HR Director
6 days ago
The Ladders Ann Arbor, United StatesAre you an experienced HR leader looking to join a critically important organization where you can utilize your labor negotiating skills? If so, keep reading · About Us · The Ann Arbor Area Transportation Authority (TheRide) operates the public transit system for the greater Ann ...
-
STAFF SPECIALIST HEALTHCARE
3 weeks ago
University of Michigan Ann Arbor, United States Full timeSummary · Staff Specialist Healthcare: In support of the Associate Chief Nursing Officer; Von Voigtlander Women's Hospital · Provides highly responsible complex administrative support for health system senior leadership. Coordinates the planning, development, and implementation o ...
-
Software Quality Assurance Team Lead
1 day ago
Mojo Trek Ann Arbor, United StatesCOMPANY DESCRIPTION · Mojo Trek, an Inc. 5000 company, delivers an unparalleled recruitment experience, grounded in transparency and integrity. From midsize technology innovators to Fortune 50 powerhouse corporations, we help our clients build technology teams that make a differ ...
Customer Success Manager - Ann Arbor, United States - Clarivate
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Clarivate is seeking a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. The Customer Success Manager will be involved in ensuring Clarivate services deliver on what is promised, ensuring that customers fully utilize the services and achieve Return on Investment, as well providing optimal customer experience. The Customer Success Manager will have a foundational understanding of the industry and work to gain basic product knowledge and an understanding of their assigned Customer's needs., dedicated to fostering their success and supporting the needs of their members. Serving as a conduit between customers and the wealth of resources and services at their disposal, the CSM enriches the customer journey, ensuring alignment with their objectives.
You will add value and build trusting, lasting relationships with our top customers by applying industry and product knowledge, relevant experience, and a deep understanding of your customer mission and objectives. Utilizing your strong attention to detail, you will identify early indicators of account risk and proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you
About You - experience, education, skills, and accomplishments
In this pivotal role, the Customer Success Manager collaborates closely with our Sales, Product Management, and Marketing teams. Reporting to the Senior Manager of Customer Success, you will work alongside a best-in-class team and share knowledge in areas of expertise, provide input to leadership on areas of improvement.
Hours of Work
#LI-Hybrid
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled