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Virtual Service Representative
1 week ago
Qonten Boston, United States**Virtual Service Representative** · | Fri, 19 Nov :20:26 GMT · We are looking to hire employees who love engaging with customers, answering their questions, clearing up any possible confusion, and sticking with a customer until their problem is solved and they feel fully satis ...
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Guest Service Representative
5 days ago
Au Bon Pain Boston, United StatesThis position contributes to Au Bon Pain's success by ensuring ABP guest service and cafe standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging se Guest Service, Representative ...
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Member Services Representative
2 weeks ago
Supreme Fitness Group Boston, United StatesSupreme Fitness Group - JobID: [Guest Service / Front Desk] As a Member Services Representative at Supreme Fitness Group, you'll: Assist members with their inquiries and concerns; Provide exceptional customer service by addressing and resolving issues promptly; Maintain accurate ...
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Field Service Representative
1 week ago
Checkpoint Systems Boston, United States**Field Service Representative (Providence, RI)** · Providence, RI, United States · Full-time · **Company Description** · Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss pr ...
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Customer Service Representative
1 week ago
NR Consulting Boston, United StatesJob Title: Customer Service Representative · Location: Boston, MA 02116 · Position Type: Contract with Possible extension · Duration: 2+ months · Overview : · Customer Service Representative is responsible for by operating key stations by activating a typewriter-style keyb ...
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Client Service Representative
1 week ago
Daley and Associates Boston, United StatesClient Service Representative Investment Management- Boston, MA · We are currently seeking candidates for a Client Service Representative opportunity with an industry leading Investment Management firm located in Boston, MA. The Client Service Representative will develop and uti ...
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Client Service Representative
2 days ago
Daley and Associates Boston, United StatesClient Service Representative Investment Management- Boston, MA · We are currently seeking candidates for a Client Service Representative opportunity with an industry leading Investment Management firm located in Boston, MA. The Client Service Representative will develop and uti ...
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Customer Service Representative
5 days ago
Everlight Solar Boston, United StatesEverlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representa ...
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Client Services Representative
1 week ago
NVA Boston, United StatesBack Bay Veterinary Clinic is passionate about building the ultimate bond and experience between pet parents and our veterinary team. Providing our companion animals with exceptional medical care is what sets us above the rest. · What we are looking for: · A Full-time Client Serv ...
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Client Services Representative
1 week ago
Pierre Strand Boston, United StatesAre you looking for your next exciting career move in client services? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for youWe have a fantastic opportunity as a Client Services Representative, for ind ...
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Customer Service Representative
1 week ago
Megalodon Management Boston, United StatesGrab your life preserver because we are creating some massive waves · in the business consulting industry this summer. The pressure is ON from our top-tier clients and we need an entry-level Customer Service Representative who is just as passionate about our clients success as w ...
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Customer Service Representative
5 days ago
Consultive Strategy Group Boston, United StatesJob Description Job Description About Us:CSG is a leading sales and marketing agency dedicated to providing exceptional products and services to our valued customers. We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we are looking f ...
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Customer Service Representative
6 days ago
Consultive Strategy Group Boston, United StatesJob Description · Job Description · About Us: · CSG is a leading sales and marketing agency dedicated to providing exceptional products and services to our valued customers. We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we are ...
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Customer Service Representative
2 weeks ago
Megalodon Management Boston, United StatesGrab your life preserver because we are creating some massive waves in the business consulting industry this summer. The pressure is ON from our top-tier clients and we need an entry-level Customer Service Representative who is just as passionate about our clients success as we a ...
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customer service representative
2 weeks ago
Family Dollar Boston, United StatesFamily Dollar - 24 CORINTH ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
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Client Service Representative
1 week ago
Marchon Partners Boston, United StatesJob Title: · Client Service Representative · Location: · Boston, MA – Role is onsite 100% · Duration : month contract with intent of conversion to full-time · Role Summary · The client is seeking a Client Service Representative who will follow established procedures, respond ...
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Customer Service Representative
2 weeks ago
Atlantic Group Boston, United StatesA leading insurance company in downtown Boston is looking for a customer-oriented service representative. This person must be able to work onsite 3 days a week. It is a contract position with the potential to convert to a full-time employee. This is an excellent opportunity to sp ...
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Member Services Representative
3 days ago
Commonwealth Care Alliance Boston, United StatesWhy This Role is Important to Us · The Member Services Department provides a single point of contact for questions, problem solving, and access to care, for members and all those involved in CCA members' care. The Member Service Representative (MSR) is responsible to provide a b ...
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Patient Service Representative
1 week ago
Brigham and Women's Hospital Boston, United StatesJob Description - Patient Service Representative · Patient Service Rep Needed at Spaulding · Summary · Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordina ...
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Client Service Representative
3 days ago
MFS Investment Management Boston, MA, United States Full timeAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. ...
Customer Service Representative - Boston, United States - Cobra Power
13 hours ago
Description
Job DescriptionJob Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
ResponsibilitiesMaintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
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