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Washington, D.C.

    Account Manager, Hospital Data Insights - Washington, United States - U.S. News & World Report

    U.S. News & World Report
    U.S. News & World Report Washington, United States

    Found in: Talent US C2 - 2 days ago

    Default job background
    Full time
    Description

    Your role

    in helping us shape the future:

    The USNWR Hospital Data Insights (HDI) suite of tools is an online analytics platform that provides subscribers access to a rich archive of U.S. News Best Hospitals, Best Regional Hospitals, Best Children's Hospitals rankings data. This B2B offering includes custom visualizations and data sets that are exportable for use in internal analyses and strategic planning. Our subscribers range from small hospitals to large healthcare networks with users working in Quality Assurance, Marketing, and Strategy.

    The Account Manager, Hospital Data Insights is a unique position at U.S. News that will assist our Hospital Data Insights team in supporting close to 500 hospital clients. The Account Manager will be responsible for maintaining existing business, answering questions, providing client services including demonstrating the software and training users on its use, and other tasks deemed integral to the growth of the product.

    This hands-on role is ideal for someone with strong customer relations and analytical skills, personal drive, and an entrepreneurial attitude. The successful candidate will be exposed to many parts of the business, including marketing, customer support, customer retention, finance, and operations.

    Primary responsibilities:

  • Client Services: Coordinate with the Sales Director, Product Manager, and other U.S. News Teams team to interact with hospital clients. Building strong relationships with our clients to ensure client satisfaction and success.
  • Analysis: Understand U.S. News' methodologies and related healthcare data.. Assist HDI clients in deconstructing and validating methodology data for each data set release.
  • Trainings: Work with individual users and groups to understand the HDI Suite of products and methodology through hands-on trainings.
  • Drive Existing Business: Research and initiate upsell opportunities and work with clients on subscription renewals. Achieve exceedingly high renewal rates.
  • Business Solutions: Work with HDI Team and Sales to build this business. Interpret feedback from clients into product enhancements and communicate to technology teams.
  • Product launch support: Work with HDI Team and cross-functional teams to update product data for each launch, including QA, communications, and fielding post-launch questions.
    • Position Requirements

    You should definitely have:

  • Has completed a Bachelor's degree with 3+ years' experience in account management.
  • Has a rich sense of customer service and support.
  • Has high proficiency in Excel.
  • Preferably has experience with health data or in a health-related field.
  • Strong quantitative analysis skills and detail-oriented.
  • Has a strong ability to analyze data and synthesize conclusions based on what is essential to the audience.
  • Proven background in monitoring accounts and identifying upsell and cross-selling opportunities.
  • Gets immense satisfaction from finding answers and making fact-based suggestions.
  • Has strong communication skills and collaboration skills.

    • It would be nice if you had:

  • Experience absorbing and explaining multiple rich, data-driven methodologies.
  • Experience working with and supporting clients on SaaS products or subscription-based platform services.
  • Background in learning and development, along with experience completing tailored trainings or demonstrations of a product for educational or business purposes.
  • Experience handling high volumes of analytical questions.
  • Experience working across multiple unique departments and teams.

    • What it's like to work with us:

    Talent is our best asset

    We invest in people with passion and potential who understand U.S. News' dedication to our consumers.

  • Entrepreneurial, mission-driven culture with core values of quality and integrity
  • Focus on fostering personal and professional growth
  • Competitive benefits including paid vacation time, medical, tuition reimbursement, and training
  • Collaborative Work Environment ~ Fun, diverse, inclusive and ambitious co-workers
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