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    Application Support Specialist - Tacoma, United States - Goodwillwa

    Goodwillwa
    Goodwillwa Tacoma, United States

    2 weeks ago

    Default job background
    Description
    Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

    To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services.

    We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

    Position Summary :
    The

    Application Support Specialist

    oversees application support of enterprise applications in use by Goodwill Olympics & Rainier Region.

    Inclusive of but not limited to:
    application testing, patching, upgrading end user support, training and maintenance.


    The ideal candidate is highly skilled at becoming a subject matter expert on applications, optimizing automation and functionality, and transferring knowledge and solutions to the user base.


    Hourly Wage:
    $25.

    48 - $27.88

    We are committed to fostering an anti-racist, equitable, diverse, and inclusive environment so we encourage candidates of all backgrounds and experiences to apply.


    Duties and Responsibilities :
    Other duties may be assigned.

    Provide technical and system application administration expertise related to primarily Microsoft applications such as Dynamics365, Dynamics GP, MS Office and more.

    Monitor performance and functionality of technologies and applications.
    Provide assistance for technical and system application issue resolution.
    Collaborate with IT Infrastructure related to support and maintenance of application servers and hardware components.
    Prepare functional and technical documentation for application configuration and training.
    Evaluates and recommends changes, updates and support maintenance.
    Participate in project requirement gathering and project delivery.
    Understand and document best practices as described by the industry or vendor.
    After hours support as required
    Pay Rate Minimum

    $25.48 Per Hour
    Pay Rate Maximum
    $27.88 Per Hour
    Location(s)
    714 S 27th Street
    Bldg D, Tacoma, Washington 98409
    Requirements

    Qualifications/Basic Job Requirements:
    Associates degree in a related field such as Information Technology/Services or 3+ years experience in related technology field
    Experienc e with Microsoft Office 365, Microsoft Windows 11, Microsoft Active Directory, Microsoft SQL, etc.
    Willingness to learn applications that support various business units
    Must have excellent organizational skills, with the ability to effectively collaborate across the department , organization and with vendors.
    Experience with Retail (Microsoft D365), Financial (Great Plains), and CRM software (CaseWorthy, Salesforce) is a plus

    We Have You Covered Benefits Offered:
    M/V/D & Life Insurance for you and your dependents
    401(k) Retirement Plan
    Vacation (1-4 Years: 80 hours annually)
    10 paid Holidays annually
    8 days prorated sick leave annually
    Parental leave covered by sick/vacation hours
    All employees receive merchandise discounts
    We strongly believe in promoting from within, and have multiple avenues for career growth

    Language:


    Must have the ability to read, write and speak fluent English, able to communicate effectively with management, other departments, employees and the general public.

    Excellent interpersonal communication skills with all levels of the organization.

    Computer:
    Intermediate knowledge of Microsoft Office products. Strong technical skills. Must be able to adapt to new technical concepts. Must have application integration experience.

    Certificates, Licenses, Registration:
    Washington State Driver's license and acceptable driving record.

    Work Environment:
    While performing the duties of this job, the employee is located in an office environment. The noise level in the work environment is usually quiet to moderate.
    Employees must be able to perform the essential functions of this position with or without reasonable accommodation.

    Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.

    At Goodwill

    we are committed to creating and sustaining a culture of equity, diversity and inclusion.

    We embrace our employees' differences, and believe in meeting the members of our workforce and their communities where they are.

    Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out.

    We invite you to join us for our next 100 years of service to our neighbors.
    Our Mission


    is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships.

    At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages.

    In fact, a substantial portion of our employees have a disability and/or economic disadvantage and we strongly encourage such persons to apply.

    This organization participates in E-Verify.

    E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at

    #J-18808-Ljbffr
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