Cargo Support Specialist - Tacoma, United States - TOTE Maritime

TOTE Maritime Tacoma, United States

2 weeks ago

Description

** Cargo Support Specialist**

**Job Category****:** TOTE Maritime Alaska **Requisition Number****:** CARGO001335 Showing 1 location **Job Details**

**Description**

TOTE Maritime Alaska, the leader in safe and reliable service to Alaska, is seeking an expert and highly motivated Cargo Support Specialist for our Tacoma Terminal office to join the team.

This position is responsible for ensuring smooth operations off the terminal, coordinating operations, and providing excellent customer service.

****Main Duties and Responsibilities Include:****

Pre-approve customers hazardous shipments per the 49CFR and enter hazardous materials data into the back-office system. Answer questions regarding regulation and stipulations with confidence.

Coordinate with terminal operations on capacity issues, prioritizing cargo and providing trailer booking count to assist with planning.

Perform the southbound notification and scheduling; coordinate northbound transportation of loads and empties to meet expected needs.

Resolve various terminal issues at the main gate.

Reconcile northbound trailer and vehicle totals after sailing.

Provide customer service to internal and external customers to resolve questions or issues

Customer communication internally and externally.

Monitor equipment needs and customer pools based on booking levels, releases, trailer tracing, customer profile and trans-loads.

Coordinate yard activities with the Terminal Manager and Longshoremen.

Issue and cancel bookings; set up appointments with customers and vendors.

****Ideal Candidate Will Have:****

Associates Degree Preferred with one to two years customer service experience, preferably in transportation.

DOT 49CFR Hazmat Carrier Requirements (Water) Certification and good math skills.

Excellent verbal, written, and customer service skills.

Excellent problem-solving and able to prioritize and multi-task.

Flexible to potentially work evenings and weekends as needed.

Computer literate, with the ability to apply standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).

TOTE companies love tradition, but we also explore the possibilities. Its what were known for. Since setting sail as a one-ship company in 1975, TOTE Maritime Alaska (A TOTE, Inc. company) has become the world-class provider of ocean transportation service between the ports of Anchorage, Alaska and Tacoma, Washington. We operate a fleet of (RO/RO) cargo ships in addition to providing overland connections throughout greater Alaska, Canada and the Lower 48.

We are always seeking people who share our values and take pride in being professional. We look for pride, integrity, grit, approachability, and dedication. Its important to be able to work productively with others. If youre looking for a long-term career, this is a phenomenal place to build one. Working at TOTE Maritime Alaska is about pursuit of excellence for our customers and respect for our Employees.

**The TOTE brand is built on hardworking people, sensible investments, and opportunity. We know that great companies are built by extraordinary people.** **Visit the TOTE family of companies at to learn more.**

**Come be a part of the team with the first liquefied natural gas-powered containerships to an industry that dates back thousands of years. We offer competitive salaries and an extensive benefits package: paid holidays, vacation & sick leave, competitive 401K and health care packages, parental leave, disability insurance, and educational assistance**

**Interested candidates should apply via the TOTE Maritime website at Careers; View Open Positions**

Fax:

US Mail to:

909 A Street, Suite 1100

Tacoma, WA 98402

Equal Opportunity Employer M/F/Vet/Disability

Drug Free Workplace

Posted: 02/24/2022

**Skills**

**Required**

**Microsoft Word** *Intermediate* **Microsoft Outlook** *Intermediate* **Microsoft Excel** *Intermediate* **Hazardous 49 CFR** *Some Knowledge* **Preferred**

**Office 365** *Intermediate* **Microsoft OneNote** *Some Knowledge* **CargoWise** *Some Knowledge* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Preferred**

Associates or better.

**Experience**

**Required**

**2 years:** Customer Service Experience preferable in Transportation

**Preferred**

DOT 49CFR Hazmat Carrier Certification

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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