- Analyze and assess incident management processes to identify areas for improvement and optimization.
- Design, develop, and implement incident management systems and tools to streamline incident resolution procedures.
- Assist in defining and documenting incident management procedures, including escalation paths, response times, and resolution criteria.
- Assists departments with developing business case justification for new or enhanced application software.
- Develops concise system requirements and use cases for use in development processes to support new or enhanced business functionality.
- Assists with the functional testing and/or quality assurance testing during the development cycle helping to ensure that the developed solution meets the business requirements.
- Provides training and documentation to the stakeholders during all phases of the Software Development Lifecycle.
- HVA for primarily supporting a high value asset.
- Provides effective and timely communication to all levels of the organization and project stakeholders.
- Provides analytical support through review of various data sources, make recommendations, and prepare periodic reports, including financial and performance related reports.
- Schedules and facilitates meetings as required.
- May coach and mentor other business analysts.
- Performs other duties as assigned or requested.
- Bachelor's Degree with 3+ years of professional work experience or Associate's Degree with 5+ years of professional work experience.
- Knowledge of regulations, procedures, and practices of a specific discipline.
- Experience in requirements gathering, process modeling, and system design.
- In-depth knowledge of incident management frameworks and best practices.
- Proficiency in incident management tools and systems, such as ServiceNow, Everbridge, or Jira.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Able to perform complex independent research.
- SAP Business Objects is preferred.
-
Systems Analyst
1 week ago
Boyd Watterson Asset Management Cleveland, United StatesJob Type · Full-time · Description · Boyd Watterson offers a highly competitive total compensation package. Our benefits include: · Medical, Dental & Vision Plans · Company paid Life Insurance · Health Savings Accounts · Flexible Spending Accounts · 401(k) plus match · Pa ...
-
Systems Analyst
2 weeks ago
Boyd Watterson Asset Management Cleveland, OH, United States: · Boyd Watterson offers a highly competitive total compensation package. Our benefits include: * Medical, Dental & Vision Plans · * Company paid Life Insurance · * Health Savings Accounts · * Flexible Spending Accounts · * 401(k) plus match · * Paid Time Off (PTO) and Hol ...
-
Systems Analyst
1 week ago
Boyd Watterson Asset Management Cleveland, United States:Boyd Watterson offers a highly competitive total compensation package. Our benefits include: · Medical, Dental & Vision Plans · Company paid Life Insurance · Health Savings Accounts · Flexible Spending Accounts · 401(k) plus match · Paid Time Off (PTO) and Holidays · Boyd ...
-
IT Systems Analyst
2 weeks ago
Boyd Watterson Asset Management Cleveland, OH, United States Part timeMedical, Dental & Vision Plans · ~ Health Savings Accounts · ~ Flexible Spending Accounts · ~Paid Time Off (PTO) and Holidays · Boyd Watterson Asset Management, LLC is an independent investment advisor specializing in real estate, fixed income, and equity products. We provide ...
-
Systems Analyst
1 week ago
Boyd Watterson Asset Management Cleveland, United States:Boyd Watterson offers a highly competitive total compensation package. Our benefits include: · Medical, Dental & Vision Plans · Company paid Life Insurance · Health Savings Accounts · Flexible Spending Accounts · 401(k) plus match · Paid Time Off (PTO) and Holidays · Boyd ...
-
Senior Systems Analyst
4 days ago
Boyd Watterson Asset Management Cleveland, United StatesJob Description · Job DescriptionDescription:Boyd Watterson offers a highly competitive total compensation package. Our benefits include: · Medical, Dental & Vision Plans · Company paid Life Insurance · Health Savings Accounts · Flexible Spending Accounts · 401(k) plus match ...
-
Business Systems Analyst
1 week ago
Genesis Corp./New Journey AI LLC Cleveland, United StatesGenesis10 is seeking a Business Systems Analyst III for a hybrid 6-month contract to hire position with a leading client. This position can be located in either Brooklyn or Columbus, OH. Candidates applying must be a US Citizen or Green Card Holder and able to work on a W2 basis ...
-
Senior Systems Analyst
4 days ago
Boyd Watterson Asset Management Cleveland, OH, US, United States:Boyd Watterson offers a highly competitive total compensation package. Our benefits include: · Medical, Dental & Vision Plans · Company paid Life Insurance · Health Savings Accounts · Flexible Spending Accounts · 401(k) plus match · Paid Time Off (PTO) and Holidays · Boyd ...
-
Business Systems Analyst
1 week ago
CGI Technologies and Solutions, Inc. Cleveland, United StatesBusiness Systems Analyst · Category: Business Analysis (functional and technical) · Main location: United States, Ohio, Cleveland · Position ID: J · Employment Type: Full Time · Position Description: · CGI is looking for a Business System Analyst with exposure to SharePoint site ...
-
Business Systems Analyst
1 week ago
System One Cleveland, United StatesPlease send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. · * Contract posit ...
-
Senior Systems Analyst
5 days ago
Boyd Watterson Asset Management Bratenahl, United States:Boyd Watterson offers a highly competitive total compensation package. Our benefits include: · Medical, Dental & Vision Plans · Company paid Life Insurance · Health Savings Accounts · Flexible Spending Accounts · 401(k) plus match · Paid Time Off (PTO) and Holidays · Boyd ...
-
Business Systems Analyst
2 weeks ago
CGI Technologies and Solutions, Inc. Cleveland, United States**Business Systems Analyst** · **Category:** Business Analysis (functional and technical) · **Main location:** United States, Ohio, Cleveland · **Position ID:** J · **Employment Type:** Full Time · **Position Description:** · CGI is looking for a Business System Analyst wit ...
-
Senior Systems Analyst
4 days ago
Boyd Watterson Asset Management Cleveland, OH, United States Full timeMedical, Dental & Vision Plans · ~ Health Savings Accounts · ~ Flexible Spending Accounts · ~Paid Time Off (PTO) and Holidays · This position will work out of our Cleveland, Ohio office location. · Boyd Watterson Asset Management, LLC is an independent investment advisor spe ...
-
Senior Systems Analyst
4 days ago
Boyd Watterson Asset Management Cleveland, United States:Boyd Watterson offers a highly competitive total compensation package. Our benefits include: · Medical, Dental & Vision Plans · Company paid Life Insurance · Health Savings Accounts · Flexible Spending Accounts · 401(k) plus match · Paid Time Off (PTO) and Holidays · Boyd ...
-
Senior Systems Analyst
4 days ago
Boyd Watterson Asset Management Bratenahl, United States:Boyd Watterson offers a highly competitive total compensation package. Our benefits include: · Medical, Dental & Vision Plans · Company paid Life Insurance · Health Savings Accounts · Flexible Spending Accounts · 401(k) plus match · Paid Time Off (PTO) and Holidays · Boyd ...
-
Business Systems Analyst
1 week ago
Rust-Oleum Cleveland, United StatesJOB DESCRIPTION · General Purpose of the Job: · Provides support under the direction of a Sr Business Analyst and Team Leader Business Systems. · Provides 1st and 2nd level SAP help desk support for master data related tickets and other areas as assigned based on experience. ...
-
OnBase System Analyst
5 days ago
Third Federal Savings & Loan Cleveland, United StatesAt Third Federal, named for five years in a row as "One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide ...
-
IT Systems Risk Analyst
5 days ago
CGI Technologies and Solutions, Inc. Cleveland, United States**IT Systems Risk Analyst** · **Category:** Business Analysis (functional and technical) · **Main location:** United States, Pennsylvania, Pittsburgh · **Alternate Location(s):** United States, Pennsylvania, Philadelphia · United States, Ohio, Cleveland · **Position ID:** J ...
-
Business Systems Analyst
1 day ago
Mazzella Companies Cleveland, United StatesJob Description · Job DescriptionBusiness Systems Analyst · The Business Systems Analyst plays a crucial role in bridging the gap between business needs and technology solutions within our organization. This position is responsible for analyzing complex business processes, identi ...
-
System Analyst II
5 days ago
Cleveland Clinic Cleveland, United StatesCompletes routine support and designated project assignments. Provides input to develop solutions. Assists with project documentation; operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.Join t ...
Business Systems Analyst - Cleveland, United States - Federal Reserve System
Description
Company
Federal Reserve Bank of Cleveland
The Federal Reserve Bank of Cleveland is part of the nation's central bank and we've provided many opportunities for professional growth during our history.
For twenty-four years in a row, we've been named "One of Northeast Ohio's Best Places to Work" by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed
To be considered for this role, candidates must be a U.S. citizen.
This role is based in Cleveland, Ohio, and is a hybrid work arrangement - individuals may be required to work some days in the Federal Reserve Bank of Cleveland while working the other days from home.
Organizational Expectations :
This role has responsibility for the oversight and execution of the Treasury Services Incident Management program. You will be responsible for analyzing, designing and implementing incident management processes and systems within the organization. Your role will involve identifying, assessing, reporting, and assisting in resolving incidents to ensure efficient business operations and minimal disruptions. As a business systems analyst you will support a variety of Treasury Services business lines, primarily the Collection Information Repository and TLH with future involvement in and other Treasury Services programs. You will leverage various tools and sources of data to assist in overseeing daily responsibilities, as well as identify opportunities for improving the operational excellence of all accountable programs by ensuring objectives of individual team members are met. Knowledge and skills in using business intelligence tools (such as business objects) will be critical to the function as well as assisting in further developing data analytics capabilities for all other RCM programs. This role requires a high level of collaboration and communication across multiple sites, programs, and organizations. In addition, this role requires on call support on a rotational basis including potential after hours/weekend needs should issues arise.
General Responsibilities :
Education and Experience :
Knowledge and Skills :
Physical Demands and General Working Conditions:
Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air. May be required to work non-standard business hours or on-call assistance on an as-needed basis.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Information Technology
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Privacy Notice )
OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.
OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.
Why Our People Choose Us:
Our reputation precedes us
There will always be room for personal growth
Our people are first
You'll find the right balance
Your responsibilities will be meaningful
We hope that you will be our future colleague.