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    System Analyst II - Cleveland, United States - Cleveland Clinic

    Cleveland Clinic
    Cleveland Clinic Cleveland, United States

    3 weeks ago

    Cleveland Clinic background
    Description
    Completes routine support and designated project assignments. Provides input to develop solutions.

    Assists with project documentation; operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.

    Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation.

    At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

    We are looking for a Systems Analyst II to join our Ambulatory Foundations team. Within this role, you will complete routine support and designated project assignments. You will be going to physician offices and assisting with their technical readiness for our go lives.


    Your primary duties will include:
    Assisting with scope and task plan development. Providing input to resource required development. Developing process flow charts and reports on project status.

    The ideal future caregiver is someone who:
    Has excellent customer service skills. Can multitask in a stressful situation. Works well in a close-knit, teambuilding environment. Can make decisive judgement under minimal supervision. Has good technical skills.

    This is an excellent opportunity for those who are flexible and would like to advance their career growth opportunities within Cleveland Clinic.

    Caregivers will have the opportunity for continued learning and growth in many ways.

    This position also offers caregivers flexibility as it is hybrid, allowing you to work from home 4 days a week.

    At Cleveland Clinic, we know what matters most.

    That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.


    Here, you'll find that we offer:

    resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.

    When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.


    Responsibilities:
    Completes departmental projects and ongoing application support.
    Assists with scope and task plan development.
    Provides input to resource requirement development.
    Supports development of information system requirements.
    Develops process flow charts and reports on project status.
    Active Directory Account administration/support.
    Working on support tickets (both break/fix as well as requests) for both private and Cleveland Clinic Owned ambulatory practices.

    Facilitating in the Set up and support of interfaces from Epic to external practice management and billing systems for private ambulatory offices.

    Setting up and supporting software to support the Epic EMR system at the private ambulatory offices.
    Assisting in data analysis and/or reporting for ongoing issues as well as projects.
    Assisting in go-live support for new private/owned practices coming up on.
    Other duties as assigned.

    Active Directory Account administration/supportWorking on support tickets (both break/fix as well as requests) for both private and Cleveland Clinic Owned ambulatory practices.

    Facilitating in the Set up and support of interfaces from Epic to external practice management and billing systems for private ambulatory offices.

    Setting up and supporting software to support the Epic EMR system at the private ambulatory offices.

    Assisting in data analysis and/or reporting for ongoing issues as well as projectsAssisting in go-live support for new private/owned practices coming up on EpicThe desired candidate for the Technical Analyst role would have the following skillsets/knowledge:Working knowledge of networking fundamentals and the ability to perform basic network troubleshooting tasks.

    Strong organizational skills to work in a fast-paced, ever-changing environment.
    Strong customer service skills for working with external customers and vendors.

    Strong background with desktop support (supporting Windows OS).Must have the ability to be able to perform data analysis to solve problems.

    Ability to think outside of box to help come up with solutions or ways to simplify/automate work tasks.

    Ability to take lead on an initiative and coordinate work between internal teams at the clinic as well as external vendors.

    Working knowledge of networking fundamentals and the ability to perform basic network troubleshooting tasks.
    Strong organizational skills to work in a fast-paced, ever-changing environment.
    Strong customer service skills for working with external customers and vendors.

    Strong background with desktop support (supporting Windows OS)Must have the ability to be able to perform data analysis to solve problems.

    Ability to think outside of box to help come up with solutions or ways to simplify/automate work tasks.

    Ability to take lead on an initiative and coordinate work between internal teams at the clinic as well as external vendors.


    The following skills are preferred but not required:
    Background with Epic EMR - particularly strong Bridges backgroundWorking knowledge of scripting fundamentalsWorking knowledge of SQLWorking knowledge of Meraki Security Device (e.g.

    MX64) supportStrong Excel SkillsEducation:
    Associate's degree in Information Technology, Computer Science or related field.
    High School diploma/GED and five years of experience may substitute the degree requirement.
    Bachelor's degree and one year of experience may substitute the experience requirement.


    Certifications:
    Microsoft, CompTIA, or equivalent preferred.

    For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start plexity of Work:
    Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
    Must be able to work in a stressful environment and take appropriate action.


    Work Experience:
    Three years of experience in Information Technology with experience in applications development and support, end-user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position

    Physical Requirements:
    Ability to perform work in a stationary position for extended periods.
    Ability to travel throughout the hospital system.
    Ability to operate a computer and other office equipment.
    Ability to communicate and exchange accurate some locations, ability to move up to 20 lbs.


    Personal Protective Equipment:
    Follows standard precautions using personal protective equipment as required

    Pay RangeMinimum hourly:
    $30.41Maximum hourly:
    $46.38The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
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