IT Service Desk Lead - Chicago, Illinois, United States

The IT Service Desk Lead is responsible for overseeing daily IT support operations ensuring efficient service delivery and driving continuous improvement across the helpdesk function in a Microsoft centric environment. · ...

+ Supervisar un equipo de técnicos del servicio técnico para garantizar una resolución oportuna y efectiva de los problemas técnicos. + Garantizar una alta satisfacción al cliente mediante la promoción de una cultura centrada en el cliente. · + Desarrollar e implementar prácticas ...

+We are looking for a motivated Service Desk leader to join our growing IT organization to improve our service capabilities and frictionless end user experience .+Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience). · 10 + ye ...

Receives and handles requests for service, following agreed procedures. Attends calls and escalates to appropriate team members if required. · Understand and interpret user problems and identify solutions and possible side effects, providing an alternate solution if not possible ...

The Service Desk Technical Lead serves as a critical liaison between end users, service desk agents, and IT support teams, · Serve as the primary escalation point for service desk agents when technical issues exceed first-level resolution capabilities. · Foster cross-functional c ...

The Service Desk Technical Lead serves as a critical liaison between end users, service desk agents, and IT support teams, providing expert guidance and hands-on support for both first- and second-level technical issues. · ...

Sargent & Lundy is a leading consulting engineering firm specializing in the power and energy sectors. We are looking for a motivated Service Desk leader to join our growing IT organization to improve our service capabilities and frictionless end user experience. · ...

The Service Desk Technical Lead serves as a critical liaison between end users, service desk agents, and IT support teams. This role functions as the primary escalation point for complex or unresolved incidents. · Serve as the primary escalation point for service desk agents when ...

We are looking for a Lead Deal Desk Partner to serve as a commercial architect for our most complex, multi-modal enterprise partnerships. · Architect Enterprise Value: Design 'Blended P&L' models for Fortune 500 accounts. · Drive Marketplace Investment Logic: Develop and defend ' ...

The Front Desk Supervisor will be responsible for overseeing daily operations of front desk staff greeting and directing guests managing check-ins and check-outs providing assistance to guests ensuring customer service standards are met all guests have positive experience. · ...

The Service Desk Technical Lead serves as a critical liaison between end users, service desk agents, and IT support teams, · providing expert guidance and hands-on support for both first- and second-level technical issues. · ...

+ This position serves as the Task Order level Service Management Lead who shall be the primary liaison to the Government. · ...

We are looking for a Lead Deal Desk Partner to serve as commercial architect for our most complex, multi-modal enterprise partnerships. · ...

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. · Continuous ...

This position serves as the Task Order level Service Management Lead who shall be the primary liaison to the Government. · Daily Operations Management: Provides overall leadership, guidance, assigns tasks and oversee day-to-day operations of the IT Support Services. · Oversees IT ...

The Service Desk Technical Lead serves as a critical liaison between end users, service desk agents and IT support teams providing expert guidance and hands-on support for both first- and second-level technical issues. ...

This position serves as the Task Order level Service Management Lead who shall be the primary liaison to the Government. · Provides overall leadership and guidance. · Assigns tasks and oversees day-to-day operations of the IT Support Services. · ...

This position serves as the Task Order level Service Management Lead who shall be the primary liaison to the Government. · This individual will be a Regional lead based in Chicago, IL and supports users across: IL, IN, OH, MI,WI and MN. · ...

The Service Desk Team Lead is responsible for overseeing the processing of incoming support requests and managing a team of Service Desk Analysts and End User Computing specialists. · The role involves establishing service level agreements, monitoring trends in Help Desk requests ...

The Lead Front Desk Associate is responsible for providing exceptional customer service and managing the front desk operations at the Prairie Lakes facility. · ...