IT Service Desk Lead - Chicago, IL

The IT Service Desk Lead is responsible for overseeing daily IT support operations ensuring efficient service delivery and driving continuous improvement across the helpdesk function in a Microsoft centric environment. · Lead daily IT support operations across office and field te ...

+ Supervisar un equipo de técnicos del servicio técnico para garantizar una resolución oportuna y efectiva de los problemas técnicos. + Garantizar una alta satisfacción al cliente mediante la promoción de una cultura centrada en el cliente. · + Desarrollar e implementar prácticas ...

+We are looking for a motivated Service Desk leader to join our growing IT organization to improve our service capabilities and frictionless end user experience .+Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience). · 10 + ye ...

Sargent & Lundy is a leading consulting engineering firm specializing in the power and energy sectors. We are looking for a motivated Service Desk leader to join our growing IT organization to improve our service capabilities and frictionless end user experience. · ...

Receives and handles requests for service, following agreed procedures. Attends calls and escalates to appropriate team members if required. · Understand and interpret user problems and identify solutions and possible side effects, providing an alternate solution if not possible ...

The Service Desk Technical Lead serves as a critical liaison between end users, service desk agents, and IT support teams, · Serve as the primary escalation point for service desk agents when technical issues exceed first-level resolution capabilities. · Foster cross-functional c ...

The Service Desk Technical Lead serves as a critical liaison between end users, service desk agents, and IT support teams. This role functions as the primary escalation point for complex or unresolved incidents. · Serve as the primary escalation point for service desk agents when ...

We are looking for a Lead Deal Desk Partner to serve as a commercial architect for our most complex, multi-modal enterprise partnerships. · Architect Enterprise Value: Design 'Blended P&L' models for Fortune 500 accounts. · Drive Marketplace Investment Logic: Develop and defend ' ...

The Service Desk Technical Lead serves as a critical liaison between end users, service desk agents, and IT support teams, · providing expert guidance and hands-on support for both first- and second-level technical issues. · ...

+ This position serves as the Task Order level Service Management Lead who shall be the primary liaison to the Government. · ...

We are looking for a Lead Deal Desk Partner to serve as commercial architect for our most complex, multi-modal enterprise partnerships. · ...

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. · Continuous ...

Job summaryThis position serves as the Task Order level Service Management Lead who shall be the primary liaison to the Government. · BenefitsProvide contract Draft and Final Transition Plans. · ...

This position serves as the Task Order level Service Management Lead who shall be the primary liaison to the Government. · Daily Operations Management: Provides overall leadership, guidance, assigns tasks and oversee day-to-day operations of the IT Support Services. · Oversees IT ...

The Service Desk Technical Lead serves as a critical liaison between end users, service desk agents and IT support teams providing expert guidance and hands-on support for both first- and second-level technical issues. ...

The Enterprise Service Desk Team Lead role supports Tier 1 & 2 teams with technical escalations while ensuring efficient request progress according to SLA commitments.Continuously monitor SLAs and KPIs against live tickets. · Provide training and real-time assistance to Service D ...

This position serves as the Task Order level Service Management Lead who shall be the primary liaison to the Government. · Provides overall leadership and guidance. · Assigns tasks and oversees day-to-day operations of the IT Support Services. · ...

This position serves as the Task Order level Service Management Lead who shall be the primary liaison to the Government. · This individual will be a Regional lead based in Chicago, IL and supports users across: IL, IN, OH, MI,WI and MN. · ...

The Lead Front Desk Associate is responsible for providing exceptional customer service and managing the front desk operations at the Prairie Lakes facility. · ...

The Service Desk Team Lead is responsible for overseeing the processing of incoming support requests and managing a team of Service Desk Analysts and End User Computing specialists. · The role involves establishing service level agreements, monitoring trends in Help Desk requests ...