Jobs
>
New York City

    Computer Support Analyst Level 3 TCU Represented - New York, United States - MTA, Inc.

    MTA, Inc.
    MTA, Inc. New York, United States

    2 weeks ago

    Default job background
    Description
    Computer Support Analyst Level 3 TCU Represented

    Job ID: 7292


    Business Unit:
    MTA Headquarters


    Location:
    New York, NY, United States


    Regular/Temporary:
    Regular


    Department:
    IT Client Support


    Date Posted:
    May 7, 2024

    Description

    Job Title:
    Computer Support Analyst Level 3 (TCU Represented)


    Deadline:
    Open Until Filled


    Salary:
    Level 3: Step 1: $69,092 Step 7: $98,703

    Dept

    /Div:

    MTA IT/ Office of IT Infrastructure & Operations


    Agency :
    MTA Headquarters


    Location:
    Various Locations as Requested (Manhattan/Brooklyn/Bronx/Staten Island)

    Hours:
    Daytime Shift (8 hrs./day) or as required


    Reports To:
    Lead Desktop Support

    Summary


    Playing a vital role in the economy of New York State and Connecticut, the Metropolitan Transportation Authority (MTA), consists of the busiest commuter railroad, subway, and bus systems in the nation, with an annual ridership of over 2.6 billion.

    The MTA is comprised of MTA Headquarters/Police and the following MTA Agencies:
    Long Island Railroad, Metro-North Railroad, NYC Transit, Bus, Bridges and Tunnels, and Capital Construction. This position is in the Finance & Administration Division of the MTA Headquarters Information Technology (IT) Department.


    The primary purpose of this position is to provide technical support to clients utilizing MTA computer hardware, software, and technology services within an integrated network environment.

    Responsibilities

    Level 3

    Install, configure, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer facing services.

    Provide first and second level help desk / desktop support for all IT related technical problems and services.


    Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.


    Maintain departmental records in a timely and accurate manner for all IT assets in accordance with MTA policies and procedures.

    Timely and accurate completion of all Call Center data in accordance with IT requirements.


    Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.

    Participate in the evaluation of new products and technologies.

    Evaluate user requests and requirements and recommend effective technological solutions.

    Guide fewer senior technicians and staff in the performance of their tasks. Assist with supporting, maintaining, and administering corporate email system and environment.

    Design and engineer solutions and standards to be applied within the section.

    Perform and coordinate electronic data discoveries, maintaining confidentiality and meeting required deliverable time frames.

    Qualifications

    Level 3


    Basic knowledge and familiarity with installing, maintaining, and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.

    Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.


    Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.

    Proven knowledge and familiarity with installing, maintaining, and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.


    Strong knowledge and familiarity with installing, maintaining, and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.

    Ability to provide technical direction to less senior staff members.

    Ability to design & engineer technical solutions and standards.

    Ability to perform electronic data recovery and computer forensics efficiently utilizing industry standard tools.

    Strong oral and written communications skills.

    Strong analytical skills.

    Strong people skills.


    Must be able to move and lift up to 25lbs of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.

    Must possess a valid driver's license.

    Education and Experience

    Level 3


    Bachelor's degree in computer science, Information Technology, or related discipline; or a minimum of 7 years' experience installing, maintaining, and supporting desktop technologies in an office environment.

    Must possess a minimum of 5 years' experience maintaining and supporting desktop hardware, software and network resources and protocols.


    Other Information:


    This is a resume based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees.

    As such, candidates selected for this position will be represented by TCU and be on MTA payroll. In addition, candidates selected may be required to work at any MTA Agency location.


    Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").


    Equal Employment Opportunity:


    MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

    The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
  • Metropolitan Transportation Authority

    Computer Support Analyst Level 3 Tcu Represented

    3 weeks ago

    Metropolitan Transportation Authority New York, United States

    **Description** · **Job Title**: Computer Support Analyst Level 3 (TCU Represented) · **Deadline**: Open Until Filled · **Salary**:Level 3: Step 1: $69,092 Step 7: $98,703 · **Dept./Div**: MTA IT/ Office of IT Infrastructure & Operations · **Agency**: MTA Headquarters · **Locatio ...

  • Metropolitan Transportation Authority

    Computer Support Analyst Level 3 TCU Represented

    3 weeks ago

    Metropolitan Transportation Authority New York, United States

    · Position at MTA Headquarters · Job Title: Computer Support Analyst Level 3 (TCU Represented) · Deadline: Open Until Filled · Salary: Level 3: Step 1: $69,092 Step 7: $98,703 · Dept./Div: MTA IT/ Office of IT Infrastructure & Operations · Agency : MTA Headquarters · Loc ...

  • Metropolitan Transportation Authority

    Operations Analyst Employment

    3 weeks ago

    Metropolitan Transportation Authority New York, United States

    **Description** · JOB TITLE: Operations Analyst - HR: Employment · SALARY RANGE: $45,125- $75,208 · DEPT/DIV: HR Center of Excellence · SUPERVISOR: Senior Manager - HR/Manager - HR · LOCATION: 2 Broadway, New York, NY 10001 · HOURS OF WORK: 8 Hour Workday · This is a resume-based ...

  • Metropolitan Transportation Authority

    Operations Analyst Accounts Receivable

    1 week ago

    Metropolitan Transportation Authority New York, United States

    **Description** · JOB TITLE: Operations Analyst - Accounts Receivable (Represented) · SALARY RANGE: $45,125 - $75,208 · DEPT/DIV: Business Service Center/Finance · SUPERVISOR: Assistant Director - Finance / Manager - Finance · LOCATION: 333 West 34th Street · HOURS OF WORK: 8:30 ...

  • Metropolitan Transportation Authority

    Manager Procurement Tc

    4 hours ago

    Metropolitan Transportation Authority New York, United States

    **Description** · JOB TITLE: Procurement Manager (TC) · SALARY RANGE: $90,000 to $103,758 · HAY POINTS: 571 · DEPT/DIV: Procurement Department · SUPERVISOR: Director, Procurement · LOCATION: 2 Broadway New York, NY 10004 · DEADLINE: Open Until Filled · **This position is represen ...

  • Fresenius Medical Care

    Full-time Inpatient Dialysis PCT-Brooklyn NY

    1 week ago

    Fresenius Medical Care Brooklyn, United States Full time

    PURPOSE AND SCOPE: · Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulat ...

  • Metropolitan Transportation Authority

    Supervising Payroll Coordinator

    1 week ago

    Metropolitan Transportation Authority Jamaica, United States

    **Description** · Title: Supervising-Payroll Coordinator · Department: Transportation · Post Date: 05/23/2024 · Close Date: 06/06/2024 · 100% Hourly Rate of Pay: $52.188* (See Wage Progression Chart) · Position Classification: Non-Safety Sensitive · Location: Jamaica · Reports To ...

  • Metropolitan Transportation Authority

    Application Developer Analyst Level 5

    3 weeks ago

    Metropolitan Transportation Authority New York, United States

    · Position at MTA Headquarters · JOB TITLE: Application Developer Analyst Level 5 · SALARY RANGE: Level 5 $86,703 - $123,862 · DEPT/DIV: Information Technology · SUPERVISOR: Product Manager Intranet Webapps · LOCATION: Various/ 2 Broadway New York, NY 10004 · HOURS OF WORK ...

  • MTA Headquarters

    Application Developer Analyst Level 5

    3 weeks ago

    MTA Headquarters New York, United States

    JOB TITLE: Application Developer Analyst Level 5 SALARY RANGE: Level 5 $86,703 - $123,862 DEPT/DIV: Information Technology SUPERVISOR: Product Manager Intranet Webapps LOCATION: Various/ 2 Broadway New York, NY 10004 HOURS OF WORK: 9:00 am - 5:00 pm/8 hrs. or as required. DURATIO ...

  • MTA, Inc.

    Application Developer Analyst Level 5

    3 weeks ago

    MTA, Inc. New York, United States

    Application Developer Analyst Level 5 · Job ID: 7294 · Business Unit: MTA Headquarters · Location: New York, NY, United States · Regular/Temporary: Regular · Department: IT Product Management · Date Posted: May 10, 2024 · Description · JOB TITLE: Application Developer Analyst Lev ...

  • Metropolitan Transportation Authority

    Security Administrator 4

    1 week ago

    Metropolitan Transportation Authority New York, United States

    · Job Title: Security Administrator - Level 4 -5 · Salary Range: Level 4 - Min.: $76,001 Max.: $108,573 · Level 5 - Min.: $86,703 Max.: $123,862 · Dept/Div: MTA Information Technology/ IT Security · Supervisor: Cybersecurity Officer/Manager · Location: 2 Broadway and other locat ...

  • MTA Headquarters

    Application Developer Levels 4-5

    3 weeks ago

    MTA Headquarters New York, United States

    Job Title: Application Developer Levels 4-5 (Represented) · Deadline: Open Until Filled · Salary: Level 4: $76,001 - $108,573 · Level 5 $86,703 - $123,862 · Dept./Div: MTA IT/ Corporate IT Products · Agency : MTA Headquarters · Location: 2 Broadway New York, NY 10004 · Ho ...

  • Metropolitan Transportation Authority

    Senior Process Specialist

    1 week ago

    Metropolitan Transportation Authority New York, United States

    · Position at MTA Headquarters · JOB TITLE: Senior Process Specialist · SALARY RANGE: $49,562 - $82,603 · DEPT/DIV: HR Center of Excellence · SUPERVISOR: Manager - Customer Management Center · LOCATION: 333 West 34th Street New York, NY 10001 · HOURS OF WORK: 8:30AM - 5PM ...

  • Metropolitan Transportation Authority

    Senior Operations Analyst

    2 weeks ago

    Metropolitan Transportation Authority New York, United States

    Position at MTA Headquarters · JOB TITLE: Senior Operations Analyst - General Accounting and Fixed Assets · SALARY RANGE: $49,562 - $82,603 · DEPT/DIV: General and Technical Accounting · SUPERVISOR: Supervisor - General Accounting and Fixed Assets · LOCATION: 333 West 34th Steet, ...

  • Metropolitan Transportation Authority

    Application Developer 1-5

    3 weeks ago

    Metropolitan Transportation Authority New York, United States

    · Job Title: Application Developer Analyst – Level 1-5 (Represented) · Salary Range: Level 1: $57,100 - $81,572 · Level 2: $62,812 - $89,731 · Level 3: $69,092 - $98,703 · Level 4: $76,001 - $108,573 · Level 5: $86,703 - $123,862 · Dept/Div: IT Product Management · Supervisor: P ...

  • MTA, Inc.

    Security Administrator 3-5

    4 weeks ago

    MTA, Inc. New York, United States

    Security Administrator 3-5 · Job ID: 6985 · Business Unit: MTA Headquarters · Location: New York, NY, United States · Regular/Temporary: Regular · Department: IT Cyber Security · Date Posted: Apr 24, 2024 · Description · Job Title: Security Administrator - Level 3 -5 · Salary Ran ...

  • Metropolitan Transportation Authority

    Security Administrator 3-5

    3 weeks ago

    Metropolitan Transportation Authority New York, United States

    · Position at MTA Headquarters · Job Title: Security Administrator - Level 3 -5 · Salary Range Level 3 - Min.: $69,092 Max.: $98,703 · Level 4 - Min.: $76,001 Max.: $108,573 · Level 5 - Min.: $86,703 Max.: $123,862 · Dept/Div: MTA Information Technology/ IT Security · Supe ...

  • Metropolitan Transportation Authority

    Procurement Specialist II

    3 weeks ago

    Metropolitan Transportation Authority New York, United States

    · Position at MTA Headquarters · JOB TITLE: Procurement Specialist II · SALARY RANGE: $64, ,546.31 · DEPT/DIV: Procurement & Material Management · SUPERVISOR: Assistant Director - Finance / Manager - Finance · LOCATION: 420 Lexington, New York NY 10001 · HOURS OF WORK: 9: ...

  • Touro University New York

    Director, Project Management Office for Technology

    3 weeks ago

    Touro University New York New York, United States

    Overview: · The Director of Project Management for Technology is responsible for directing and overseeing the Project Management Office (PMO) for IT to ensure projects meet organization goals and requirements. Under direction of Vice President for Technology/CIO, the holder of t ...

  • MTA, Inc.

    Procurement Specialist II

    4 weeks ago

    MTA, Inc. New York, United States

    Procurement Specialist II · Job ID: 5087 · Business Unit: MTA Headquarters · Location: New York, NY, United States · Regular/Temporary: Regular · Department: MNR Operations · Date Posted: Apr 24, 2024 · Description · JOB TITLE : Procurement Specialist II · SALARY RANGE : $64, ,54 ...