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    Customer Service Representative II - San Francisco, United States - MAXIMUS

    MAXIMUS
    MAXIMUS San Francisco, United States

    2 weeks ago

    Maximus background
    Description
    & RequirementsMaximus is currently looking for Customer Service Representatives to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. In this position you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training.

    This position is remote in Essex County, NY.The Customer Service Representative may also be deployed to work from home as determined by management and business needs.


    What you will receive:

    Starting pay:
    $17.80/hrCompetitive healthcare benefits (medical, dental & vision)401(k) retirement savingsPaid time off (PTO)

    Holiday payGreat work/life balanceEssential Duties and Responsibilities:

    • Conduct one-on-one and group outreach presentations to recipients and community members.
    • Present program education and enrollment options to recipients.
    • Present managed care options to recipients and assist them in using their health care and dental plans.
    • Maintain positive relationships with county staff, state agencies, community groups and recipients.
    • Complete direct data entry into designated internal automated systems in accordance with project policies and procedures.
    • Conduct outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (75% of the time).
    • Establish and maintain knowledge of community and participates in community events, health fairs, and other activities as needed.
    • Assist other Outreach Counselors and other team members with management and completion of daily duties.

    Minimum Requirements:

    • High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.Conduct facetoface and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA officesAssist clients with the enrollment/transfer/disenrollment processInterface and maintain professional and positive relationships with HRA/LDSS county staff and clientsConduct appointments to assist CYES Program eligible consumers complete their Medicaid applicationAssist Call Center Operations and other departments as determined by project management to meet business needsRegular member of a processing unit within the Outreach department:EEUData EntryManual Notices-Conduct shadowing / training activities with new hiresWorks in assigned special projectsMaintain Certified Application Counselor CAC active certificationConduct Certified Application Counselor (CAC) tasks in select countiesMaintain updated knowledge of the New York Medicaid Choice Project-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this positionHigh School Diploma or equivalentPrior work experience in customer service, data entry and or data processingExperience working with MS office applications (Excel, PowerPoint & Word)

    Preferred Qualifications:

    • Some college or college degree
    • Experience with New York Medicaid

    Home Office Requirements:

    • Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above.
    • Reliable high speed internet service Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity Minimum 5 Mpbs upload speeds#NYMC #NYMCCSREEO StatementEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
    We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

    Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

    Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

    Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

    Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.#J-18808-Ljbffr
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