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Sr. Service Desk Lead
1 week ago
International Executive Service Corps Indiana, United StatesResource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the Un ...
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Customer Service Representative Team Lead
13 hours ago
R1 RCM, Inc. Johnstown, United States**Location**:LifePoint Conemaugh Memorial Medical Center** · **Shift**:Mon-Fri 10:30am-7pm. Rotating on-call weekday schedule. Will work every 3rd weekend. · As our **Customer Service Representative - Team Lead **, you'll be the shift lead for our Customer Service team that helps ...
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Engineer Geotechnical_ERP
1 week ago
SYSTRA Indiana, United StatesPress Tab to Move to Skip to Content Link · The global leader in public transport infrastructure, · SYSTRA · has specialized in the mass transit and rail market since 1957. The main shareholders of SYSTRA are SNCF and RATP. Its ambition is to serve emerging needs for collective ...
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Project Manager
4 days ago
CACi Indiana, United StatesProject Manager - Security CooperationJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: Regular-Long Term AssignmentPercentage of Travel Required: Up to 10%Type of Travel: Local* * * CACI is looking for a qualified P ...
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Customer Success Consultant
1 week ago
Frontline Performance Group Indiana, United StatesNote: This is a remote position · based out of the UK . · Preference will be given to candidates with leadership experience in the hospitality sector, particularly in roles such as Front Office Manager. · WHO WE ARE · Join FPG and become part of a dynamic team dedicated to ele ...
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Distribution System Engineer
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Rush Shelby Energy Indiana, United StatesAre you technology driven with an understanding of design? Do you like the variety of working at a desk and working outside? If you have SCADA, power system knowledge, and enjoy collaboration, project management, and learning new systems, RushShelby Energy may be the place for yo ...
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HR Director
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RedEnvelope Indiana, United StatesWe are seeking an HR Director for a WBENC-Certified WBE company family-owned company celebrating 50 years in business with the printing equipment & supplies industry. We provide sales, service, and supplies along with an affordable rental program for wide format printers and offi ...
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PCBA Quotation Analyst
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Ag Express Electronics Inc Indiana, United StatesBe at the forefront of innovation with Ag Express Electronics in our Warren, Indiana location. We are seeking a skilled PCBA Quotation Analyst to join our team and drive precision in our manufacturing processes. If you thrive in a dynamic work environment where attention to detai ...
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Senior Analyst/ Manager
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Eli Lilly Indiana, United StatesSenior Analyst/ Manager - P2P Disbursements page is loaded · Senior Analyst/ Manager - P2P Disbursements · Apply · locations · Ireland, Cork · time type · Full time · posted on · Posted Yesterday · job requisition id · R-63195 · At Lilly, we unite caring with discovery ...
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Sales Manager
1 week ago
Spectrum Industries Johnstown, United StatesAbout HRS in Johnstown · HRS is the leading hospitality partner for Oracle in Johnstown, providing services to over 10,000 customers in 90 countries. As an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions, including Property Management, POS, Sp ...
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Mental Health Professional
1 week ago
Alternative Community Resource Programs Inc Johnstown, United StatesJob Summary: · The Mental Health Professional (MHP) is a working lead level. The incumbent may provide direction, establish priorities, complete consultations with staff, students and students' families and collect/analyze data and fidelity procedures related to implementation ac ...
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Senior Recruitment Manager
5 days ago
MyAdvisor Ebensburg, United StatesMust live within 90 minutes of either Ebensburg or Bedford, PA. · JOB SUMMARY · The Senior Recruiting Manager (SRM) will play a pivotal role in driving our recruitment strategy, fostering a culture of excellence, driving data driven continuous improvement, and attracting top-tier ...
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Customer Service Representative Team Lead
1 week ago
R1 Revenue Cycle Management Johnstown, United StatesLocation: LifePoint Conemaugh Memorial Medical Center · Shift: Mon-Fri 10:30am-7pm. Rotating on-call weekday schedule. Will work every 3rd weekend. · As our Customer Service Representative - Team Lead, you'll be the shift lead for our Customer Service team that helps our patients ...
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Customer Service Representative Team Lead
1 week ago
R1 RCM Johnstown, United States**Location: ** **LifePoint Conemaugh Memorial Medical Center** · **Shift: ** **Mon-Fri 10:30am-7pm. Rotating on-call weekday schedule. Will work every 3rd weekend.** · As our **Customer Service Representative - Team Lead** , you'll be the shift lead for our Customer Service team ...
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Derstine's Inc Sellersville, United StatesDerstine's Foodservice Distributors, a family owned business, located in Sellersville, PA, is the premier distributor of fresh and specialty foods and supplies to restaurants, institutions and consumers in Southeastern, PA. At Derstine's, we have what you need We provide fresh pr ...
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Mental Health Professional
3 days ago
Alternative Community Resource Programs Inc Johnstown, United StatesJob Description · Job DescriptionJob Summary: · The Mental Health Professional (MHP) is a working lead level. The incumbent may provide direction, establish priorities, complete consultations with staff, students and students' families and collect/analyze data and fidelity proced ...
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Senior Recruitment Manager
3 days ago
My Advisor, Inc. Ebensburg, United StatesMust live within 90 minutes of either Ebensburg or Bedford, PA. · JOB SUMMARY · The Senior Recruiting Manager (SRM) will play a pivotal role in driving our recruitment strategy, fostering a culture of excellence, driving data driven continuous improvement, and attracting top-ti ...
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Senior Recruiting Manager
3 days ago
Three Wire Systems Ebensburg, United StatesJob Description · Job DescriptionMust live within 90 minutes of either Ebensburg or Bedford, PA. · JOB SUMMARY · The Senior Recruiting Manager (SRM) will play a pivotal role in driving our recruitment strategy, fostering a culture of excellence, driving data driven continuous imp ...
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Senior Recruiting Manager
4 days ago
Three Wire Systems Ebensburg, United StatesJob Description · Job Description · Must live within 90 minutes of either Ebensburg or Bedford, PA. · JOB SUMMARY · The Senior Recruiting Manager (SRM) will play a pivotal role in driving our recruitment strategy, fostering a culture of excellence, driving data driven continuou ...
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Advanced Health Technician
1 week ago
Department of Veterans Affairs Johnstown, United StatesSummary · The Health Technician (Telehealth Clinical) - Advanced provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties th ...
Sr. Service Desk Lead - Indiana, United States - International Executive Service Corps
Description
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors.Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
RMC is hiring a IT Sr. Service Desk Lead in Crane, IN.The selected applicant will be responsible for:
Management of Service Desk tasking and staff.
Supporting ticket management, assignment, and escalation from Tier 1-3 using a ticketing system.
Maintaining professional relationship with all customers and clients in a very busy call center environment.
Providing technical support by responding to and resolving end-user problems.
Installation and configuration of new workstations, peripheral equipment, and software.
Analysis of service desk performance data and metrics.
Ensuring all solutions are documented in the on-site knowledge management system.
Assisting with onboarding of new users.
Encourage creativity and new process ideas
Oversee day to day operations
A minimum of Three (3) years of experience leading a service desk or comparable technical team in Customer Service and Technical Support role and must hold Cyber Security Workforce (CSWF) Baseline Qualifications for DoD 8570 IAT II or greater (Sec+, CASP, CISSP).
Security Clearance:
An active DoD Secret clearance is required to start. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
RMC is an equal opportunity employer. All qualified women, minorities, individuals with disabilities and veterans are encouraged to apply for RMC job vacancies.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors.Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
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