- Sets and oversees the execution of a comprehensive recruitment/retention analytical strategic plan with an emphasis on care continuum within a contact center environment.
- Responsible for managing overall sourcing strategy to continually improve and drive efficiencies throughout the recruitment and retention campaign.
- Ensure role/ program specific recruiting and retention feedback is aggregated and analyzed overtime for all roles then compiled and shared with pertinent internal/external team members, and utilized to improve recruitment and retention.
- Stays current on leading industry trends that will impact strategies in recruitment and effectively applies knowledge across entire recruitment team
- Works with internal and external teams to evaluate and integrate innovative technologies for the successful and growth
- Effectively communicates the recruitment strategy to senior leadership and team members
- Oversees and mentors and/or assists in coaching and training recruiting team members.
- Contribute to proposals provide data on market wages and candidate availability.
- Build relationships for sourcing top talent in local market and have a presence at job fairs and event in the local Pennsylvania market.
- Monitor and improve social media that influences candidates hiring decisions such as Glassdoor, LinkedIn, and Indeed ratings.
- Ensures compliance with federal, state, and local employment laws and regulations, and company policies.
- Perform other duties as required
- Communication skills - written and verbal
- Planning and organizing
- Prioritizing
- Problem assessment and problem solving
- Information gathering and information monitoring
- Attention to detail and accuracy
- Flexibility
- Customer service orientation
- Contributes to achievement of the Mission and Vision of organization.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with good negotiation tactics.
- Ability to create and implement sourcing strategies for recruitment for a variety of roles.
- Proactive and independent with the ability to take initiative.
- Excellent time management skills with a proven ability to meet deadlines.
- Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
- Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.
- Proficient with Microsoft Office Suite or related software.
- 7+ years managing all phases of the recruitment strategy
- 3+ years experience in placement and retention of contact center employees as well as analyzing metrics and trends associated with the success of the contact center
- Experience with the placement of behavioral health providers highly preferred.
- Experience with government contracting a plus.
- Concentration/Attentiveness
- Respond to unpredictability
- High Level of Record Keeping
- Organize and Prioritize
- Manage Multiple Projects/Tasks
- Read, Comprehend and Follow Instructions
- Relate to Others
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Senior Recruiting Manager - Bedford, United States - Three Wire Systems
Description
Job Description
Job DescriptionMust live within 90 minutes of either Ebensburg or Bedford, PA.
JOB SUMMARY
The Senior Recruiting Manager (SRM) will play a pivotal role in driving our recruitment strategy, fostering a culture of excellence, driving data driven continuous improvement, and attracting top-tier talent to sustain our continued growth and success. The SRM will lead the recruitment function with accountability for the Recruiting Team including recruiting online and have a presence at onsite job fairs and events.
Essential Duties and Responsibilities
OTHER DUTIES:
KEY COMPETENCIES
MISSION RESPONSIBILITIES:
2. Adapting to Change – Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
3. Continuous Improvement – Acts to constantly improve level of customer satisfaction in both individual and teamwork processes.
4. Client Centered Focus – Demonstrates concern for meeting or exceeding customer's expectations/requirements in a manner that allows the client to guide process towards the achievement of their goal(s) and which provides satisfaction for the customer.
5. Teamwork – Accomplishes tasks through working effectively with others and appreciating the value, contributions and commitment of every member.
JOB SPECIFICATIONS:
Required Knowledge, Skills, and Abilities:
Minimum Education/Training Requirements: Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent work experience, required.
Minimum Experience:
Physical Capabilities: Sitting, standing, walking and traveling to off sites; some carrying of computer equipment.
Mental Demands:
Required Licenses, Certification or Registration: None
Work Environment: Remote work role. Some travel for face-to-face meetings and job fairs. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at time
Travel: 10% commutable to regular onsite events in vicinity of Bedford, PA and Ebensburg, PA in addition to longer distance domestic travel.
