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Sr. Service Desk Lead
2 weeks ago
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Customer Service Representative Team Lead
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Campaign Manager
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Project Manager
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Engineer Geotechnical_ERP
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Customer Success Consultant
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HR Director
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Distribution System Engineer
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PCBA Quotation Analyst
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Senior Analyst/ Manager
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Digital Marketing Manager
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Sales Manager
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Sales Associate
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Mental Health Professional
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Supervisor Transmission Construction
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First Energy Latrobe, United StatesAbout the Opportunity · This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. · All employees who apply for a posted position must notify their supervisors that they have applied. Employees who have not been in their current positions for at lea ...
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Senior Recruitment Manager
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MyAdvisor Ebensburg, United StatesMust live within 90 minutes of either Ebensburg or Bedford, PA. · JOB SUMMARY · The Senior Recruiting Manager (SRM) will play a pivotal role in driving our recruitment strategy, fostering a culture of excellence, driving data driven continuous improvement, and attracting top-tier ...
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Customer Service Representative Team Lead
3 weeks ago
R1 RCM Johnstown, United States**Location: ** **LifePoint Conemaugh Memorial Medical Center** · **Shift: ** **Mon-Fri 10:30am-7pm. Rotating on-call weekday schedule. Will work every 3rd weekend.** · As our **Customer Service Representative - Team Lead** , you'll be the shift lead for our Customer Service team ...
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Customer Service Representative Team Lead
3 weeks ago
R1 Revenue Cycle Management Johnstown, United StatesLocation: LifePoint Conemaugh Memorial Medical Center · Shift: Mon-Fri 10:30am-7pm. Rotating on-call weekday schedule. Will work every 3rd weekend. · As our Customer Service Representative - Team Lead, you'll be the shift lead for our Customer Service team that helps our patients ...
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Derstine's Inc Sellersville, United StatesDerstine's Foodservice Distributors, a family owned business, located in Sellersville, PA, is the premier distributor of fresh and specialty foods and supplies to restaurants, institutions and consumers in Southeastern, PA. At Derstine's, we have what you need We provide fresh pr ...
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Optical Engineer
2 weeks ago
Penn State University Freeport, United StatesAPPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. · CURRENT PENN STATE STUDENT (not employed pre ...
Sr. Service Desk Lead - Indiana, United States - International Executive Service Corps
Description
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors.Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
RMC is hiring a IT Sr. Service Desk Lead in Crane, IN.The selected applicant will be responsible for:
Management of Service Desk tasking and staff.
Supporting ticket management, assignment, and escalation from Tier 1-3 using a ticketing system.
Maintaining professional relationship with all customers and clients in a very busy call center environment.
Providing technical support by responding to and resolving end-user problems.
Installation and configuration of new workstations, peripheral equipment, and software.
Analysis of service desk performance data and metrics.
Ensuring all solutions are documented in the on-site knowledge management system.
Assisting with onboarding of new users.
Encourage creativity and new process ideasOversee day to day operationsA minimum of Three (3) years of experience leading a service desk or comparable technical team in Customer Service and Technical Support role and must hold Cyber Security Workforce (CSWF) Baseline Qualifications for DoD 8570 IAT II or greater (Sec+, CASP, CISSP).
Security Clearance:
An active DoD Secret clearance is required to start. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
RMC is an equal opportunity employer. All qualified women, minorities, individuals with disabilities and veterans are encouraged to apply for RMC job vacancies.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors.Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
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