- Strategy development and execution: Lead the strategy and vision of Digital and AI Customer Care for our Customers and then implement it
- Work with key partners to have a clear line of sight to the Objectives and Key Results that shape our Products
- Build and Implement a roadmap / strategies that accomplishes the Key Results
- Understand industry trends and evaluate vendor product offerings and solutions
- Be accountable for articulating and executing the strategies and roadmap
- Collaborate with senior leaders across eBay to align plans, product roadmap, and strategies
- Continue to weave DE&I into the fabric of the eBay business – through recruiting and developing talent
- Coaching and team mentoring
- 10+ years of experience as a Product Leader, with significant time and success in both large scale enterprise contact centers and customer facing self service applications.
- Successful track record of leading highly functioning product management teams
- Storytelling and phenomenal written and verbal communication
- Take care of Navigate ambiguity by comfortably handling risk and uncertainty
- Intellectual curiosity, always ready to learn
- Ability to build and develop relationships, both internal and external
- Ability to see the future state of contact centers, accounting for historical context and business needs
- Extensive experience with conversational AI technologies, including Generative AI
- Understanding of digital self-service user experience best practices, technologies and tools
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Digital Marketing Manager
1 week ago
Teampay Austin, United StatesTeampay introduces a revolutionary approach to spend management, providing proactive controls and real-time visibility to CFOs, Controllers, and Finance teams without impeding employees. Teampay's distributed spend management platform powers your purchasing needs from request to ...
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Digital Engagement Manager
3 weeks ago
Celink Austin, United States**Job Purpose/Summary** · **Duties and responsibilities** · **Responsibilities include**: · - Develop and launch social media campaigns and content strategies for all social media platforms for Celink. · - Research and implement best practices and emerging trends and techniques i ...
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Digital Marketing Manager
3 weeks ago
Fagron Austin, United States**Who we are** · Fagron was founded in Rotterdam (The Netherlands) in 1990 and is a dynamic organization with over 3,000 employees worldwide. As the global market leader in personalized medicine, we are highly passionate about being at the forefront of our field. Each day, we are ...
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Digital Product Manager
4 days ago
Gartner Austin, United States**Description**: · Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services. · Gartner Digital Markets is the world's largest platform for finding software and ...
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Digital Customer Success Manager
3 weeks ago
SailPoint Austin, United States Full timeThe Digital Customer Success Manager is a key part of SailPoint's CSM team. This individual is responsible for monitoring and responding to questions from customers, partners and internal teams using a ticketing system, as well as focusing on at risk engagements and taking action ...
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Digital Public Relations Manager
5 days ago
Optimal (Formerly Effective Spend) Austin, United States**About The Role** · Optimal is looking for an experienced Public Relations Manager to join our innovative SEO + Digital PR team. We are looking for a PR expert with a proven track record of developing creative pitch campaigns and executing them to secure high-quality press cover ...
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Manager of Digital Link Business
6 days ago
UniTeller Austin, United States**About UniTeller** · UniTeller Financial Services is a global Corporation based in Austin, TX specialized in cross-border and global payments. We are owned by GF Banorte, one of the largest financial Institutions in Mexico and Latin America. We also have subsidiaries in Mexico, ...
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Digital Marketing Manager, B2B Tech
1 week ago
Rex Austin, United States**Why Elite Players Join Rex Tech** · Elite players join Rex Tech to: empower working people with better tech, be a part of a no-BS hardcore tech business with American/Texan ideals, and build a ridiculously valuable enterprise. · **Background On Rex Tech** · Built ground-up mult ...
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Program Manager, Digital Fashion Academy
1 week ago
Austin Community College Austin, United StatesJob Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. · Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 ...
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AbbVie Austin, United States**Company Description** · Take the next step in your career with an organization that strategically invests in the long-term health of the company, its technology, and its people. The AbbVie Business Technology Solutions (BTS) team shapes the digital transformation necessary for ...
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Digital Marketing Manager
3 weeks ago
Fagron Sterile Services Austin, United StatesAbout the job Are you ready to take your career to the next level and be a key contributor to the revitalization of Fagron's position in North America? Fagron Brands and Essentials North America, the second largest distributor of high-quality solutions to compounding pharmacies, ...
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Digital Marketing Manager
2 weeks ago
Burnett Specialists Austin, United States· Digital Marketing Manager · Fortune · 500 healthcare corporation is seeking a Digital Marketing Manager. · Responsibilities for this role will include:Strategic planning of monthly and quarterly goals to · support product launches and overall brand awareness campaigns · Work i ...
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Digital Marketing Manager
3 weeks ago
Teampay Austin, United StatesAbout the Role: · As an inbound marketing expert, you'll design strategic programs to drive pipeline growth. Your agility in planning, coupled with a focus on revenue-driving results, will optimize our digital strategy. Key responsibilities include: · Participating in go-to-mark ...
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Digital Marketing Manager
3 weeks ago
Burnett Specialists Staffing & Recruiting Austin, United StatesJob DescriptionDigital Marketing Manager Fortune 500 healthcare corporation is seeking a Digital Marketing Manager. Responsibilities for this role will include: Strategic planning of monthly and quarterly goals to support product launches and overall brand awareness campaigns Wor ...
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Digital Marketing Manager
2 weeks ago
Burnett Specialists Staffing & Recruiting Austin, United StatesJob Description · Digital Marketing Manager · Fortune 500 healthcare corporation is seeking a Digital Marketing Manager. Responsibilities for this role will include: Strategic planning of monthly and quarterly goals to support product launches and overall brand awareness campaig ...
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Manager, Digital Sales
3 weeks ago
Upland Software Austin, United StatesAt Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. We're passionate. We're proactive. We take pride in our work, and we love a good challenge. Sound like you? · We ar ...
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Digital Marketing Manager
1 week ago
Burnett Specialists Staffing & Recruiting Austin, United StatesJob Description · Digital Marketing Manager · Fortune 500 healthcare corporation is seeking a Digital Marketing Manager. Responsibilities for this role will include: · Strategic planning of monthly and quarterly goals to support product launches and overall brand awareness cam ...
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Digital Marketing Manager
2 weeks ago
Fagron Sterile Services Austin, United StatesAbout the job · Are you ready to take your career to the next level and be a key contributor to the revitalization of Fagron's position in North America? Fagron Brands and Essentials North America, the second largest distributor of high-quality solutions to compounding pharmacies ...
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Digital Campaign Manager
1 week ago
Audacy Austin, United StatesOverview · This is the ideal role for a high caliber-marketing professional with significant success in digital campaign management who is looking to join a growing, fast-paced business. As a Digital Campaign Manager, you will be responsible for managing the successful implementa ...
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Manager, Digital Sales
3 weeks ago
Upland Software Austin, United States· At Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. We're passionate. We're proactive. We take pride in our work, and we love a good challenge. Sound like you? · We ...
Dir, Product Management Digital and AI - Austin, United States - eBay
Description
At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
***Will consider remote candidates that have contact center technology experience (IVR/Chatbot/Conversational AI) ***
About the role and the team:
This Director of Product Management is the leader of both Digital and AI products for eBay Customer Service. This team is a part of eBay's Customer Service Technologies (CSTech) group, whose purpose is to build technology infrastructure essential to eBay delivering a flawless customer support experience.
The Director of Product Management, Digital and AI is responsible for defining the end to end experience of the applications that our Customers use to interact with eBay and help them resolve issues. As the leader, the Director of Product Management for Digital and AI is responsible for defining the global vision and strategy, managing a team of dedicated product managers, collaborating closely with development, delivering on the strategic product roadmap, and revolutionizing the way our Buyers and Sellers receive help
What you will accomplish:
What you will bring:
The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.
$187,600 - $291,500Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.
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Dir, Product Management Digital and AI professionals in Austin
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Maayan Kaplan
Head of Sales & Operations Planning | MBA, MS