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Bartlett

    IT Systems Analyst - Bartlett, United States - Fresh Edge LLC

    Fresh Edge LLC
    Fresh Edge LLC Bartlett, United States

    4 weeks ago

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    Description
    Job Description

    Job Description

    FreshEdge


    is built on a united infrastructure of fresh food distributors collectively working to provide an unmatched assortment and service level across contiguous geographies via multiple locations and refrigerated facilities.

    We look forward to adding to our team and continuing our growth.

    Essential Functions:
    Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
    Field and troubleshoot technical issues and escalate to appropriate team member or group for future resolution
    Install, modify, and repair computer hardware and software; build, set-up, and deploy computers and other company devices for users and new employees
    Reset credentials for email, computers, ERP systems, and other applications
    Assist users both on-site and via remote connections
    Contact and work with outside vendors for service as instructed by management
    Order and maintain supplies as needed for production and maintain on-hand inventory of supplies for assigned sites and report to management
    Report recurring/common issues to higher management during weekly meetings and identify outstanding issues
    Assist users' technical needs for all business tasks including reporting, navigating websites/software and configuring business devices

    Competencies, Education, and Skills to be Successful:
    Bachelor's degree in computer science or equivalent related field (preferred) and/or equivalent work experience and IT certifications
    At least one year Windows Desktop experience, IT Support, or a similar role
    At least one year experience with Microsoft 365 administration or equivalent
    Experience working and supporting users via ticketing systems
    Advanced knowledge of Microsoft applications (Word, Excel, Visio, Teams, PowerPoint)
    Experience with network protocols, hardware, and troubleshooting techniques
    Experience with the following are a plus but not required: Kaseya, ERP systems, Zebra hardware, and introductory IT certifications (Comp TIA A+, Microsoft Certified IT Professional, etc.)
    Strong interpersonal skills
    Strong analytical skills; problem solver
    Ability to work closely in a team environment and manage independent projects

    Physical Demands:
    Bending and lifting up to 40 pounds
    The ability to repetitively move on and off equipment
    Work in cold and wet cooler conditions for extended periods of time
    Stand or sit for long periods of time
    Travel as needed between FreshEdge companies

    Benefits:
    Health & Welfare Benefits

    (medical, dental, vision, life and disability coverages)
    Paid Time Off
    Holidays
    401(k) with Company Match
    Weekly Pay
    Career Advancement Opportunities

    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or another legally protected status.

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