IT Systems Analyst - Bartlett, United States - Fresh Edge LLC

Fresh Edge LLC Bartlett, United States

3 weeks ago

Description

FreshEdge is built on a united infrastructure of fresh food distributors collectively working to provide an unmatched assortment and service level across contiguous geographies via multiple locations and refrigerated facilities. We look forward to adding to our team and continuing our growth.

Essential Functions:

Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
Field and troubleshoot technical issues and escalate to appropriate team member or group for future resolution
Install, modify, and repair computer hardware and software; build, set-up, and deploy computers and other company devices for users and new employees
Reset credentials for email, computers, ERP systems, and other applications
Assist users both on-site and via remote connections
Contact and work with outside vendors for service as instructed by management
Order and maintain supplies as needed for production and maintain on-hand inventory of supplies for assigned sites and report to management
Report recurring/common issues to higher management during weekly meetings and identify outstanding issues
Assist users' technical needs for all business tasks including reporting, navigating websites/software and configuring business devices

Competencies, Education, and Skills to be Successful:

Bachelor's degree in computer science or equivalent related field (preferred) and/or equivalent work experience and IT certifications
At least one year Windows Desktop experience, IT Support, or a similar role
At least one year experience with Microsoft 365 administration or equivalent
Experience working and supporting users via ticketing systems
Advanced knowledge of Microsoft applications (Word, Excel, Visio, Teams, PowerPoint)
Experience with network protocols, hardware, and troubleshooting techniques
Experience with the following are a plus but not required: Kaseya, ERP systems, Zebra hardware, and introductory IT certifications (Comp TIA A+, Microsoft Certified IT Professional, etc.)
Strong interpersonal skills
Strong analytical skills; problem solver
Ability to work closely in a team environment and manage independent projects

Physical Demands:

Bending and lifting up to 40 pounds
The ability to repetitively move on and off equipment
Work in cold and wet cooler conditions for extended periods of time
Stand or sit for long periods of time
Travel as needed between FreshEdge companies

Benefits:

Health & Welfare Benefits (medical, dental, vision, life and disability coverages)
Paid Time Off
Holidays
401(k) with Company Match
Weekly Pay
Career Advancement Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or another legally protected status.

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