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    IT System Analyst - Chicago, United States - Optomi

    Optomi
    Optomi Chicago, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    IT System Analyst - Onsite 4 days/week in Chicago, IL

    Optomi, in partnership with an industry leader, is seeking an experienced System Analyst to join their team. This person will help a small support/help desk team manage tickets, connectivity issues, and work closely with network, systems, and security teams to resolve issues.

    Responsibilities:

    • Provide support for hardware, software and network issues escalated from Tier 1
    • Manage/close out tickets in ServiceNow and escalating issues to appropriate teams
    • Provide advanced support for Active Directory- creating groups, adding/removing, group policy, etc.
    • Troubleshooting/patching Windows servers and operating systems
    • Checking network and system connectivity issues utilizing DNS and DHCP
    • Managing access control lists at different sites
    • Utilizing VMware to login and view hosts to make sure systems are powered up

    Apply today if your background includes:

    • Ability to work on-site 4x/week (Mon-Thurs) in Chicago, IL area (Downers Grove)
    • Windows troubleshooting and Active Directory experience
    • ServiceNow or Jira ticketing experience (will use ServiceNow in this role)
    • Networking knowledge when it comes to checking ports/connectivity
    • DNS/DHCP protocol experience
    • Experience working cross functionally and escalating issues to different teams within the organization
    • VMware knowledge (not a must have for this role)
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