- Serve as the main point of contact for technical support, providing phone, in-person, and virtual assistance to resolve software, hardware, and network issues within the assigned area. Ensure all support efforts are properly ticketed and manage assigned tickets to ensure service excellence.
- Help identify and assess risks in IT systems, working with teams to design and implement risk-reducing measures.
- Help maintain IT system security by promptly reporting issues, aiding in incident response, implementing preventive measures, and educating users on security best practices. Ensure compliance with information management and security practices.
- Assist in coordinating all IT projects within the designated area, overseeing project activities, and ensuring successful completion. Participate in planning IT improvement efforts and complete assigned milestones on time.
- Manage hardware and software inventory, assign and collect IT equipment, and configure systems to meet specific user, performance, and security standards.
- Provide support for Team meetings and conference room systems, including setup, troubleshooting, and maintenance of audio-visual equipment to ensure smooth operation of presentations and communication during meetings.
- Contribute to the development of IT policies and standards and participate in quality assurance activities to help ensure control effectiveness.
- Provide after-hours support, including On-Call problem resolution and support of project-related activities.
- Partner with other IT staff members to promote peer-to-peer teaming and knowledge-sharing.
- Perform other tasks related to technical support, system administration, and security administration as assigned.
- Demonstrated exposure, knowledge, and skills related to various facets of system administration, networking, security, and IT best practices.
- Demonstrated analytical and problem-solving skills.
- Accomplished verbal and written communication skills.
- Excellent interpersonal skills with a proven ability to collaborate with matrix teams.
- Excellent organizational skills and attention to detail.
- Demonstrated project/task management and time management skills.
- Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint, Teams).
- Able to quickly learn systems, methods, and software associated with this position.
- Demonstrated experience working positively with supervision and being disciplined in completing work on time, complete, and accurately without close supervision.
- Ability to maintain confidentiality, work under pressure, and help encourage and motivate peers.
- A minimum of a High School Diploma (a college degree in a business/technical discipline is preferred)
- Minimum of 3 years working in multiple facets of IT Operations (support, network/system administration, security administration, IT project management, IT compliance)
- Minimum of 1 IT certification from this list – CompTIA (A+, Security+, Network+, Cloud+) CISSP, CISA, CRISC, CGEIT, CISM, CSX-P, CDPSE, CCNP, CCSP, CEH, GIAC, ITIL, MCSA, MTA, VCP, PMP. Additional certifications will be considered in place of educational requirements.
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IT Support Specialist
3 hours ago
Henry Schein Fort Worth, United StatesCoordinate, diagnose and troubleshoot incoming employee calls. Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment. Assist in the set up and conduct extensive controlled testing on all new te Support Specialist, IT, Suppo ...
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IT Support Specialist
6 days ago
Aldridge Fort Worth, United StatesJob Description · Job DescriptionDo you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. · The Support Specialist plays a critical role in supporting and resolving ...
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IT Support Specialist
1 week ago
Spero Technology Fort Worth, United StatesWork schedule - Monday - Friday 8 AM to 5 PM - in the office. Flex time is allowed. Travel may be necessary when other offices require on-premise technical support. · Work Sponsorship -Plummer will only employ those who are legally authorized to work in the United States. · Job ...
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IT Support Specialist
6 days ago
Aldridge Fort Worth, United StatesJob Description · Job DescriptionDo you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. · The Support Specialist plays a critical role in supporting and resolving ...
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Support Specialist
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Extra Special Parents Midlothian, United StatesExtra Special Parents (ESP) was established in 2006 as a therapeutic foster care agency in Richmond, Virginia. ESP is the largest independent agency in the state and has recently been growing at a rate of 2x every 2-3 years. We opened two new offices in 2023 with 45 employees and ...
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Community Support Specialist
2 weeks ago
Simple Steps LLC Fort Worth, United StatesBenefits: Mileage Reimbursement Opportunity for advancement COMMUNITY SUPPORT SPECIALIST PART-TIME UP TO 12 Hours per week with a potential to increase hours due to the Veteran needs Simple Steps, LLC currently has a Community Support Specialist position open in the Fort Worth, T ...
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Facilities Support Specialist
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ALLIANCE FOR CHILDREN INC Fort Worth, United StatesJob Description · Job DescriptionAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprof ...
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Technical Support Specialist
1 week ago
Open Systems Technologies Fort Worth, United StatesA direct client of ours located in Fort Worth TX has (2) openings for onsite technical support specialists. This is a 6+ month contract onsite 5 days week at their Fort Worth technical center. · Looking for strong skills with Active Directory, Exchange, ServiceNow, and Network e ...
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Community Support Specialist
1 week ago
Simple Steps LLC Fort Worth, United StatesJob Description · Job DescriptionBenefits:Mileage Reimbursement · Opportunity for advancement · COMMUNITY SUPPORT SPECIALIST · PART-TIME UP TO 12 Hours per week with a potential to increase hours due to the Veteran needs · Simple Steps, LLC currently has a Community Support Speci ...
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Facilities Support Specialist
1 week ago
ALLIANCE FOR CHILDREN INC Fort Worth, TX, US, United StatesAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
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Field Support Specialist
4 days ago
Pure Property Management Fort Worth, United StatesJob Description · Job DescriptionPURE Property Management is looking for a Field Support Specialist Come join our team · PURE Property Management offers a comprehensive package of benefits such as: Healthcare coverage, a 401K plan with a 4% instantly vested match, health savings ...
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community support specialist
2 weeks ago
Simple Steps LLC Fort Worth, TX , USA, United StatesBenefits:Mileage Reimbursement · Opportunity for advancement · COMMUNITY SUPPORT SPECIALIST · PART-TIME UP TO 12 Hours per week with a potential to increase hours due to the Veteran needs · Simple Steps, LLC currently has a Community Support Specialist position open in the Fort W ...
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Memory Support Specialist
1 week ago
Pacific Retirement Services Fort Worth, United States Full time, Part timeTrinity Terrace is a beautiful and vibrant senior living community that has been serving Fort Worth seniors for more than 100 years. Trinity Terrace offers care and support in various areas such as Assisted Living, Memory Care and Skilled Nursing and we are very proud of our hist ...
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Customer Support Specialist
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Point of Rental Software Fort Worth, United States· Position at Point of Rental Software · About Point of Rental... · At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We're an international company, with offices in the United States, t ...
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Proposal Support Specialist
2 weeks ago
University of North Texas System Fort Worth, United StatesWelcome to the , or UNT World as we like to call ourselves. UNT World includes the , the and the in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity ...
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Facilities Support Specialist
1 week ago
ALLIANCE FOR CHILDREN INC Fort Worth, TX, United StatesAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
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Technology Support Specialist
3 weeks ago
PDS Tech Fort Worth, United StatesAre you ready to power up your career as an Technology Support Specialist? If you're passionate about bringing innovative solutions to life, we have an electrifying opportunity for you · PDS Tech Commercial, Inc. is recruiting for an Technology Support Specialist in Fort Worth, ...
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Memory Support Specialist
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Pacific Retirement Services, Inc. Fort Worth, United StatesOverview · Trinity Terrace is a beautiful and vibrant senior living community that has beenserving Fort Worth seniors for more than 100 years. Trinity Terrace offers care and support in various areas such as Assisted Living, Memory Care and Skilled Nursing and we are very proud ...
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Field Support Specialist
4 days ago
Pure Property Management Fort Worth, United StatesPURE Property Management is looking for a Field Support Specialist Come join our team · PURE Property Management offers a comprehensive package of benefits such as: Healthcare coverage, a 401K plan with a 4% instantly vested match, health savings accounts for eligible plans, gene ...
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Specialist Support Officer
1 week ago
ALLIANCE FOR CHILDREN INC Fort Worth, TX, United States Full timeAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
Technology Support Specialist - Fort Worth, United States - OSI Vision
Description
Job Description
The primary objective of this role is to deliver technological support services across a designated geographical area. By providing high-quality assistance and managing diverse responsibilities tailored to the unique needs of each office, this position aims to enhance overall productivity, satisfaction, and security for the facilities and staff involved. Additionally, this role will extend technology support enterprise-wide to ensure balanced assistance during periods of high demand.
The following describes the specific job duties related to this position:
Required Skills/Abilities
Education and Experience
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