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Santa Rosa

    Customer Experience Representative - Santa Rosa, United States - Enterprise Rent-a-Car Group

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    Description

    We are hiring now for immediate openings. Responsibilities include:

    • Meet and greet customers in a professional, friendly, and timely manner
    • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
    • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
    • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
    • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
    • Place outgoing calls for callback management, and miscellaneous calls as assigned
    • Assist to assess condition of rental upon return
    • Notify Management of any known customer problems
    • Notify Management of any known vehicle problems and any required vehicle maintenance
    • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

      Must be at least 18 years old Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    #J-18808-Ljbffr


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