Patient Advocate - Santa Rosa, United States - Sutter Health
Description
Organization:
SSRRH-Sutter Santa Rosa Reg Hospital
Position Overview:
Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term SSRRH vision.
EDUCATION:
- Equivalent experience will be accepted in lieu of the required degree or diploma._
Associate's or equivalent education/experience
CERTIFICATION & LICENSURE
CHAA-Certified Healthcare Access Associate
CPAT-Certified Patient Account Technician
CRCR-Certified Revenue Cycle Representative
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years.
Completion of regulatory/mandatory certifications and skills validation competencies preferredExperience executing Patient Access standards, processes, policies, procedures and service level agreements preferred
SKILLS AND KNOWLEDGE
Knowledge of medical and insurance terminology as well as an understanding of healthcare insurance is required
General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
Working knowledge of medical terminology and coding desired
Working knowledge of applicable Federal, State, and local laws and regulations desired
Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effective maintaining and documenting data in the patient registration/accounting systems
Excellent verbal and written communication and active listening skills
Interpersonal skills necessary in dealing with internal and external customers; must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function (e.g., Nursing notifies Financial Counselor of when an elusive family member is visiting patient).
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Sutter Health
Must be able to set and organize own work priorities, and adapt to change
Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
Ability to meet or exceed targeted customer service, productivity and quality standards
Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population
Requires the ability to work with and maintain confidential information
Job Shift:
Evenings
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Variable
Weekend Requirements:
Every other Weekend
Benefits:
No
Unions:
Yes
Position Status:
Non-Exempt
Weekly Hours:
0
Employee Status:
Per Diem/Casual
Number of Openings:
1
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $29.23 to $36.34 / hour
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