- Description
- Questions
- Crisis Call Diversion embeds licensed clinicians into Durham's 911 call center to triage, assess, and respond remotely to behavioral health related calls that can be resolved over the phone. It also supports in-person response and provides follow-up check-ins when appropriate for people who previously encountered emergency services. Its primary goal is to provide individuals with quality remote care and/or connect individuals to in-person care.
- The Community Response Team program sends three-person teams-consisting of a Crisis Response Clinician, a Peer Support Specialist, and EMT-to 911 calls for service involving behavioral health and quality of life concerns. CRT responds in-person without law enforcement and has a strong track record of safety (responders report feeling safe on over 99 percent of calls). Crisis Response Clinicians are responsible for behavioral health assessment, crisis intervention, and de-escalation in collaboration with their teammates. Crisis Response Clinicians act as team leads.
- Co-Response dispatches a Crisis Response Clinician with a Crisis Intervention Trained (CIT) police officer to the highest risk calls involving behavioral and mental health, substance use, and conflict mediation needs. The Crisis Response Clinician is responsible for behavioral health assessments, therapeutic interventions, and de-escalation in collaboration with the CIT officer.
- The Care Navigation program assigns two-person teams-consisting of a Crisis Response Clinician and a Peer Support Specialist-to follow-up with residents within 48 hours of initial encounter with one of the crisis response teams mentioned above. Care Navigators' primary goal is to connect residents to the care they want and need within 30 days of initial encounter.
- Develop highly collaborative, trusting, and productive relationships with other crisis response team members.
- Develop individual care plans that identify the needs and barriers to treatment for individuals experiencing crisis and draw on the knowledge and insights of other team members.
- Maintain strong working knowledge of DSM5 diagnostic criteria, particularly for substance use, Severe Mental Illness (SMI) and Severe Persistent Mental Illness (SPMI), and Intellectual Developmental Disability.
- Provide "second response" follow-up to individuals who experienced crises, and others potentially affected by that crisis, to assess if and how further support might be extended.
- Assure that connections are made to services and supports based on individual choice and clinical assessment. Facilitate warm handoffs to other services as needed, which could involve directly transporting the individual in assigned work vehicle.
- Maintain accurate and up-to-date documentation as required by program deliverables and departmental, local, state, and federal policy and requirements.
- Develop and maintain clear, open, timely, cooperative, and collaborative communication and working relations with all staff, clients, community partners, and partner agencies.
- Participate in clinical and administrative supervision, case conferences, staff meetings, in-service training, continuing education units, and other staff development activities.
- Contribute to strategic planning activities and conversations regarding the performance and direction of the department, particularly in regard to crisis response and departmental culture.
- Demonstrate a high level of resilience and self-care as part of maintaining wellness in a high crisis and first responder position.
- Working toward a Master's degree in social work, psychology, or related human services field.
- A track record of demonstrating initiative and sound judgment when handling ambiguity.
- Ability to maintain confidentiality, and particularly HIPAA confidentiality, at all times.
- Must be able to travel to and from worksite and other locations within Durham
- A commitment to and interest in the mission of the department: to enhance public safety through community-centered approaches to prevention and intervention as alternatives to policing and the criminal legal system.
- A commitment to equity, which could include having already attended racial equity trainings.
- Must be able to walk/stand up to 75% of any assigned shift.
- Two or more years of crisis response experience.
- Experience working with Peer Support Specialists or other individuals with lived experience with behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.
- Prior experience in outreach/engagement to populations experiencing frequent behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.
- Strong knowledge and experience with service delivery documentation (including counseling/treatment planning), HIPAA/Confidentiality standards, utilization review, and data management.
- Ability to speak two or more languages, with a high priority on Spanish.
- Familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.
- Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners.
- A commitment to, knowledge of, and affection for Durham and its communities, which could include living in Durham.
- City of Durham Website
- Walk in
- Job fair
- Employee referral
- Professional organization
Please list the organization in "other" box below - Internet posting
Please list the specific web site in the "other" box below - Craig's List
- GlassDoor
-
Crisis Response Internship
3 weeks ago
City of Durham, NC Durham, United States InternshipSHIPWork, Serve, Thrive. With the City of Durham · Advance in your career while making a real difference in the community you serve. · Salary range: $22.95 an hour · Shift/Hours: 16-24 hours per week, based on core business hours. Hours worked per week will be determined based on the ...
-
Web Development Internship"
3 weeks ago
Omega Ventures Chapel Hill, United States InternshipSHIPWELCOME TO THE TEAM · In the Performance Materials division, we develop and produce innovative plastics and foams for a wide range of applications. Whether for cars, buildings, or sports equipment - we are always looking for the ideal material solution. For this, we work closely ...
-
Controlling Internship"
2 days ago
Crimson Solutions Chapel Hill, United States InternshipSHIPAbout the Company · International in scope yet rooted in the local community. The top choice for craftsmanship and industry, but grounded at our core. It is in the combination of these contrasts that our strength lies. With a consolidated annual turnover of 545 million euros, we ...
-
Behavioral Programming Technician
2 weeks ago
North Carolina Dept of Health and Human Services Granville County, NC, United States**Description of Work**: · - Murdoch Developmental Center is a state residential facility for persons with intellectual disabilities/developmental disabilities, located in Butner, North Carolina. This position is located within the Psychology Services Department. · Employees in t ...
-
RTI International Durham, United States InternshipSHIPOverview · RTI International seeks a prospect for the Global Technology Solutions IT Service Management Internship in Global Technology Solutions within the General & Administrative (G&A) unit. · This internship is a contract position. The employment contract is administered by ...
-
Certified Peer Support Specialist
2 weeks ago
Alamance United Mental Health Services Alamance County, NC, United StatesJob Overview: · We are seeking a compassionate and dedicated Certified Peer Specialist to join our team. As a Certified Peer Specialist, you will provide support and assistance to individuals with mental health challenges, utilizing your own lived experience to inspire hope and p ...
-
Virtual Center and Digital Banking Intern
1 week ago
Latino Credit Union Durham, United StatesJob Type · Internship · Description · Internship Opportunities at Latino Community Credit Union · LCCU embraces the spirit of National Internship Awareness April Month; we are excited to extend a special invitation to all aspiring professionals like you to join us at LCCU. · ...
-
Coordinator of Living Collections
2 weeks ago
North Carolina Dept of Natural and Cultural Resources Wake County, NC, United States**Description of Work**: · **This is a reposted vacancy announcement.** · **Previous applicants MUST REAPPLY in order to be considered.** · ** ** · **Recruitment Range: $34,936 - $52,415** · **_This position will be located at:_** · **11 W. Jones Street** · **Raleigh, NC 27601** ...
-
Military DoD SkillBridge Internship
1 week ago
GE Aerospace Durham, United States InternshipSHIPJob Description Summary · The Military DoD SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects Service mem ...
-
RTI International Durham, United States InternshipSHIPOverview: · RTI International seeks a prospect for the Global Technology Solutions IT Service Management Internship in Global Technology Solutions within the General & Administrative (G&A) unit. · This internship is a contract position. The employment contract is administered b ...
-
Event Management Intern
5 days ago
AEG Durham, United StatesIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. · Overview · The Event Management Intern will receive hands on experience in the Venue Management industry by w ...
-
Intern - Data Analyst
3 weeks ago
Pearson Durham, United States**PEARSON DIGITAL & TECHNOLOGY INTERNSHIP PROGRAM** · _Data Analyst_ · **Why join Pearson's intern program?** · Pearson is the world's learning company. We help people of all ages acquire the knowledge and skills they need to be successful in their work and careers. We believe th ...
-
Environmental Health Internship
3 weeks ago
RTI International Durham, United States InternshipSHIPOverview: · RTI International seeks a prospect for the Environmental Health Internship within Technology Advancement & Commercialization (TAC). · This internship is a contract position. The employment contract is administered by Greene Resources Powered by Array, RTIs supplemen ...
-
Family Engagement Specialist
3 weeks ago
Insight Global Durham, United StatesJob Description: A nonprofit organization that has provided early education and resources to families for over 50 years. Head Start/Early Head Start programs are currently seeking a Family Engagement Specialist to play a crucial role in fostering strong partnerships between famil ...
-
Family Engagement Specialist
3 weeks ago
Insight Global Durham, United StatesHead Start/Early Head Start programs are currently seeking a Family Engagement Specialist to play a crucial role in fostering strong partnerships between families, institutions, and communities to support the well-being and success of individuals, particularly children. This posi ...
-
ENTRY LEVEL Family Engagement Specialist
4 weeks ago
Insight Global Durham, United StatesDay-to-Day: · Head Start/Early Head Start programs are currently seeking a Family Engagement Specialist to play a crucial role in fostering strong partnerships between families, institutions, and communities to support the well-being and success of individuals, particularly chil ...
-
Intern - Data Analyst
3 weeks ago
Pearson Education Services Durham, United StatesJob Description · PEARSON DIGITAL & TECHNOLOGY INTERNSHIP PROGRAM · Data Analyst · Why join Pearson's intern program? · Pearson is the world's learning company. We help people of all ages acquire the knowledge and skills they need to be successful in their work and careers. ...
-
Human Resources Internship
3 weeks ago
RTI International Durham, United States InternshipSHIPOverview: · RTI International seeks a prospect for the Human Resources Internship within the General & Administrative (G&A) unit. · RTI Human Resources' strategy is to attract, hire, develop and retain the best talent and serve as stewards of an engaging and inclusive culture w ...
-
Program Therapist
3 weeks ago
Accanto Health Durham, United StatesAt Veritas Collaborative, we envision a world in which all people with eating disorders, their families and communities, have access to best-practice care and hold hope for a cure. Our teams are passionate, talented individuals who provide a full continuum of care that's individu ...
-
Event Management Intern
2 weeks ago
Oakview Group Durham, United StatesOak View Group · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the m ...
Crisis Response Internship - Durham, United States - City of Durham
Description
Crisis Response InternshipPrint )
Apply
Crisis Response Internship
Salary
$43, $47,736.00 Annually
Location
Durham, NC
Job Type
Internship w/o benefits (Less than 1000 hours)
Job Number
Department
Community Safety
Opening Date
09/13/2023
Closing Date
Continuous
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Salary range:
$22.95 an hour
Shift/Hours:
16-24 hours per week, based on core business hours. Hours worked per week will be determined based on the requirements on your program. Internship is expected to run from Fall 2024 to Spring 2025.
In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs-collectively known as HEART (Holistic Empathetic Assistance Response Teams)-to meet the needs of people in crisis with compassionate care and behavioral health expertise.
In the first twelve months of operation, and having responded to over 6,000 calls, HEART continues to demonstrate that alternative 911 responses are safe and effective.
Interested applicants can visit our website ) and dashboard ) , watch this clip ) from CNN's Sanjay Gupta, listen to this segment ) on NPR (WUNC), or read this piece ) from The Assembly to learn more about our department.
As part of a cohort of municipalities invested in developing transformative 911 crisis response programs, the Community Safety Department generates insights that affect cities across the country who visit, meet, and learn from and about HEART.
In short:
your work at the Community Safety Department will help seed a national movement.
DCSD currently runs four program areas, listed and described below. Many of our Crisis Response Clinicians rotate through at least two programs.
These resources include connecting residents to resources for food, domestic violence, behavioral health, housing, physical health care, and much more.
Clinical interns should expect a collaborative environment to discuss complex cases with the team.DCSD values meeting residents where they are and engaging in care however the resident is most comfortable, including meeting in their home, in the community, or over the phone.
DCSD's approach to work is flexible, highly collaborative, and evidence-driven. Our departmental culture prizes equity, care, and the health and safety of our staff. We are looking for candidates who share similar approaches and principles. We envision adding team members who are not only colleagues but partners in this challenging and purpose-driven work.Hours:
hours worked per week will be determined based on the requirements on your program
Schedule:
TBD
Duties/Responsibilities
Where did you first hear about this opportunity?
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please indicate your current academic year: If in-between years, please choose the year UP.
Not a current undergraduate or graduate student
Currently enrolled in an Undergraduate program
Currently enrolled in a Graduate program
04
Is your academic program/degree in social work, psychology, or related human services field?
Yes
No
05
Please list the area of academic focus your degree is in: (such as Major, Minor or concentration).
06
How many years of experience do you have in crisis response?
No related experience
Less than 1 year of related experience
1 year but less than 2 years related experience
2 years but less than 6 years related experience
6 or more years related experience
07
How many years of experience do you have in outreach/engagement to populations experiencing frequent behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises?
No related experience
Less than 1 year of related experience
1 year but less than 3 years related experience
3 years but less than 5 years related experience
5 or more years related experience
08
How would you rate your familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.
?No experience
Beginner level
Intermediate level
Advanced level
Expert level
09
Are you able to maintain confidentiality, and particularly HIPAA confidentiality, at all times?
Yes
No
10
Are you proficient in the Spanish language (speak, read, and write)?
Yes
No
11
Are you able to travel to and from worksite and other locations within Durham?
Yes
No
12
Due to the physical requirements of this position, are you able to walk/stand up to 75% of any assigned shift?
Yes
No
Required Question