- Supports the Public Enrollment into a US Government Program.
- Answers phone calls from Applicants that have questions on the process of using a website to Enroll.
- Follow all necessary procedures and processes to ensure our team provides excellent customer support for our callers.
- Follow pre-built scripts to help customers with their questions.
- Resolves problems or contacts more senior technical support as necessary.
- Provides support for Applicants by performing problem diagnosis and guiding users through step-by-step solutions
- High School plus advanced training, and - 4 yrs of IT related job experience.
- Under general supervision, capable of performing all jobs including the most complex.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices; only asks for supervision for unusual cases.
- May assist and train less experienced personnel.
- Proficient with Windows Operating Systems, and ability to record support tickets into ServiceNow.
- A professional, get-it-done attitude with attention to detail and customer service and excellent organizational skills.
- The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
- In addition to a successful interview, a candidate for this position must be able to hold a Department of Homelands (DHS) Security clearance.
- After a successful interview process, clearance will be started with DHS.
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Customer Support Representative with Security Clearance - Las Vegas, NV, United States - Telos Corporation
Description
The most security-conscious organizations trust Telos Corporation to protect their vital IT assetsThe reputation of our company rests on the quality of our solutions and the integrity of our people
Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security
Be a part of the Telos culture and see what sets us apart Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k
Our employees enjoy more than just a great work environment This position seeks the best candidate that fits into the organization culture, pace of work, and business environment
The proper candidate will be able to work in a Technical Helpdesk supporting multiple US Government Programs
Primary operations are managed out of Las Vegas, NV
(1160 North Town Center Dr
#130) Hiring will be contingent on a US Government clearance and may delay the hiring process by approximately 60 days
Responsibilities:
Job Requirements Qualifications:
Telos Corporation participates in the E-Verify program
Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic
Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business
If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at
If you require relay service assistance, please click on the following link to review information on your state's relayservice: Telos Corporation is an EEO/AA employer
Job Type Full-Time Location Las Vegas, NV 89144 US (Primary) Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future
Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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