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    Technical Solutions Architect - Austin, United States - ThousandEyes

    ThousandEyes
    ThousandEyes Austin, United States

    3 weeks ago

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    Description
    Who We Are

    The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points.

    As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand.

    Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.


    In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group and is a foundational component of Cisco's growing Observability business.

    About The Role
    We are looking for an exceptional Technical Solutions Architect to join our team of super heroes. You will have the opportunity to be the customer interface of an exciting new technology.

    You will work closely with the sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.

    What You'll Do

    Support the technical sales process

    Assist sales in technical prospecting to help uncover opportunities

    Demonstrate solution to showcase capabilities and use-cases

    Build and maintain a technical and trusted advisor relationship with customers

    Support customers during solution trials

    Scope and architect solution deployments

    Present to decision makers during trial wrap-up meetings

    Participate as a member of the Solutions Engineering teams

    Participate on weekly team meetings

    Participate in quarter business review sales meetings

    Present technical topics and successful wins

    Share technical challenges and ways to overcome

    Interact with team to ask questions, share experiences, and exchange ideas

    Help establish and enhance demonstration material showcasing the solution

    Research technical topics impacting the industry to grow as an industry leader

    Interface with Marketing

    Support trade shows and networking events

    Support ThousandEyes Connect events

    Contribute to blog and social media posts

    Suggest and contribute to white-papers and case-studies

    Interface with Product Management and Engineering

    Provide solution feedback from hands-on use and customer interaction

    Provide solution suggestions and enhancements to drive solution strategy

    Participate, drive and provide feedback on internal and external solution beta programs

    Interface with Customer Success

    Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)

    Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

    Qualifications

    5+ years of Solutions Engineering Experience

    Excellent presentation, communication, and problem-solving skills

    Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)

    Knowledge of application and network infrastructures

    Knowledge of unified communications

    Experience with application and network performance analysis solutions

    Experience with packet analysis of network and application protocols

    Experience with scripting languages (e.g., Python, Perl, Javascript)

    Experience with Apple, Linux and Microsoft operating systems

    Cisco values the perspectives and skills that emerge from employees with diverse backgrounds.

    That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential.

    We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

    We encourage you to apply even if you do not believe you meet every single qualification . Not all strong candidates will meet every single qualification.

    Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy.

    We urge you not to prematurely exclude yourself and to apply if you're interested in this work.


    Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

    Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

    US – COMPENSATION RANGE – MESSAGE TO APPLICANTS
    192, ,200 USD

    Message to applicants applying to work in the U

    S:


    When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S.

    locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target.

    Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training.

    Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

    U.S. employees have

    access


    to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

    Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.

    Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.

    We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


    Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

    For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.

    Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation.

    For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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