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    Solution Architect - Austin, United States - PTP

    PTP
    PTP Austin, United States

    2 weeks ago

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    Description

    Job Description

    PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

    Responsibilities

    • Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars
    • Work with customers to identify business and technical requirements
    • Architect and scope solutions which meet business and technical requirements
    • Present solutions and conduct demonstrations
    • Create proposals and respond to functional and technical elements of RFIs/RFPs
    • Collaborate with sales, partners and internal teams to provide clients with CX solutions
    Requirements
    • Ideal candidate must be self-managed with a proven track record in professional services and software sales
    • 5+ years of speech-based IVR development experience
    • Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP)
    • Knowledge of contact center infrastructure
    • Experience with large contact center implementations
    • Strong presentation skills
    • Excellent verbal and written communication skills
    • Available to travel
    • BS in Computer Science or Information Systems is strongly preferred
    Salary is DOE and is extremely competitive.
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