- Manages and coordinates technical workforce job completion.
- Customer complaint resolution.
- Obtain daily service disruptions in Excel Workbook.
- Oversee improvement in customer satisfaction and dispatch satisfaction.
- Maintain a professional demeanor and appearance.
- Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management.
- Provide subordinate coaching and assistance when required.
- Communicate with Management as needed to maximize efficiencies and resolve issues.
- Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees.
- Interviews applicants; Handles employee grievances and complaints.
- Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.
- Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.
- Fill in as a Dispatcher when required.
- Recommend promotions.
- Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance.
- College Degree in Business Management or Administration or will have degree within the next six (6) months.
- Ability to manage multiple projects while managing 7 day/week operations.
- At least three (3) to five (5) years successful supervisory experience preferred.
- Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department.
- Ability to learn and demonstrate efficiency in the use of Trapeze.
- Strong customer service skills.
- Ability to work independently and follow directions.
- Ability to adapt and remain flexible in a dynamic environment.
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Cloud5 Communications Chicago, United States**Cloud5 is the leading communications technology and services provider to customer · - centric brands across the Americas. The company's fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, ...
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Elite Logistics Solutions Downers Grove, United StatesJob Description · Job DescriptionPart Time 7:30am-1:30pm (additional contracted field work paid by 3rd party vendor) · Responsibilities, include but are not limited to: · Act as the main point of contact for all Independent Contractors - up to 35 at a time · Develop and maintain ...
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Alpha Staffing and Recruiting Rosemont, United StatesJob Title: Intermodal Dispatch Supervisor · Company Overview: Our client is a growing logistics company based in Rosemont specializing in intermodal transportation solutions. With a strong focus on efficiency and customer satisfaction, they have established reliable partnerships ...
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CXI Trucking Melrose Park, United StatesJob Description · Job DescriptionMonday-Friday, · CXI Trucking has an immediate need for a City Dispatch Supervisor at our Melrose Park, IL facility to manage dispatch operations and assist to coordinate warehouse operations. · Responsibilities will include: · Delivery Planning ...
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CXI Trucking Melrose Park, United StatesMonday-Friday, · **CXI Trucking** has an immediate need for a City Dispatch Supervisor at our Melrose Park, IL facility to manage dispatch operations and assist to coordinate warehouse operations. · **Responsibilities will include**: · - Delivery Planning for daily deliveries uti ...
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LKQ Blue Island, United States**COME JOIN A GREAT TEAM** · **Monday-Friday w/Great Benefits** · As a part of our growth, LKQ is looking for a dedicated Dispatch Supervisor with the drive to oversee the Dispatch Department. The Dispatch Supervisor will be responsible for scheduling drivers on routes as well as ...
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Transx Ltd Bridgeview, United StatesTRANSX GROUP OF COMPANIES · Operating for over 50 years; the TransX Group of Companies is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approxima ...
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Dispatch Supervisor - Chicago, IL, United States - MV Transportation
Description
OverviewIf you reside in California, please see our for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity; demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.
Job Responsibilities:
Qualifications
Talent Requirements:
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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