Dispatch Supervisor - Chicago, United States - Stark Security Inc

Stark Security Inc

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Dispatch Supervisor

STARK SECURITY INC.

Ext 6

Position:
Dispatch Supervisor

Start Date: 5/21

SHIFT:
Wednesday-Sunday 9pm-5am

Full-Time.
Location: River West
Pay Rate: $1820 Hourly (Increase after performance review following probationary period)
Paid Sick Time
Paid Vacation
Retirement Savings Plan
Medical & Dental
Holiday Pay
Ongoing Training
Must have a working phone that is NFC compatible.

ABOUT THE JOB:

A Dispatcher answers and response to any emergency or non-emergency calls to provide assistance or important information.

Their main duties include logging each call, providing answers to questions by retrieving data from the necessary departments, and supervising the field units' routes to prioritize and organize their schedules.

Duties and Responsibilities:

Scheduling and dispatching officers, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs
Relaying information such as work orders or other messages to and from officers, supervisors, or emergency personnel
Using telephones, twoway radios, or text messages to contact officers or emergency personnel
Speaking with supervisors or customers to resolve problems, requests for services, or equipment
Being in charge of communications within companyassigned territories
Dispatch to Police and Fire departments
Handle highvolume of inbound and outbound calls
Monitor systems using our software
Help our customers, and team members with managing their incidents
Keep a professional demeanor and follow established dispatch protocols and procedures
Maintain your outbound and inbound calls with a high degree of urgency and accuracy
Video event monitoring
Troubleshoot incoming calls from both our clientele base, as well as officers
Oversee daily operation, and effectively communicate pertinent information to the team accordingly.
Maintain accurate documentation of what your shift duties for the day entail, as at the end of each shift, you will need to distribute a report to team members and management
Advise management of any major operational irregularities that arise throughout the day
Any additional company expectations, as needed

Skills, Qualifications, and Requirements:

High School Diploma, or equivalent
PERC card
Fingerprint background check required by Illinois Dept. of Professional Financial Regulation
Excellent communication skills to collaborate with others under any condition
Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
Knowledge of computers for scheduling and other dispatching duties
Ability to multitask with different, and sometimes conflicting, events happening at the same time
Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
Ability to relay information in a fastpaced environment
Must exhibit excellent customer service skills and phone etiquette
Are able to fully maintain professional demeanor in stressful operational
Are able to take instructions and followthrough independently
Knowledgeable in Chicago area navigation
Wellspoken
EXCELLENT COMMUNICATION SKILLS (written, verbal, and listening)
Considerate
EXCELLENT CUSTOMER SERVICE APTITUDE:

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EXCELLENT ATTENDANCE:

Must pass integrity and aptitude test, and sign a confidentiality agreement

Stark Security Inc. is an equal opportunity employer. We value all our applicants and employees.

We believe that no one should be discriminated against their age, race, religion, gender, sexual orientation, ethnicity, people with disability, veteran status, or any legally protected status.

Stark Security Inc. will not tolerate any discrimination or harassment based on any of these characteristics.

About Stark Security Inc

With over a decade of law enforcement experience and 23 years of corporate leadership, the founder of Stark Security Inc.

and the employees uphold the highest standards of honesty, integrity, compassion, and professionals. Our priority is to guarantee the quality of services that we provide our clients with safety and satisfaction.

License#:

About Stark Security Inc:

With over a decade of law enforcement experience and 23 years of corporate leadership, founders of Stark Security Inc. came together and opened this full service security company.

We pride ourselves on our high standards, integrity, compassion, the professionalism of our team and the quality of services they provide our customers.