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    Administrative Operations Coordinator - Warren, United States - American Fence & Supply Co., Inc.

    American Fence & Supply Co., Inc.
    American Fence & Supply Co., Inc. Warren, United States

    1 month ago

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    Description


    GENERAL DESCRIPTIONAssist operations management team as required with all assigned daily tasks, routine maintenance/organization of files, projects, paperwork, and project related task management.

    As directed by a project manager or operations manager. Time tracking and maintain temporary fence programs and materials.

    Attention to detail, computer, phone etiquette and negotiating skills are necessary for this position, self motivated, multitasking abilities, strict and fast-paced deadlines.


    REQUIRED SKILLS:
    Critical ThinkingProblem SolvingMultitaskingAdvanced Computer SkillsGoogle Sheet/Excel
    • Advanced LevelTechnically ProficientSoftware AdaptabilityCoordinator SkillsWorks with Sense of UrgencySelf MotivatedExcellent Communications Skills
    • Written and Verbal OPERATIONS COORDINATIONProvide administrative assistance to Operations Management Team as necessaryComplete special projects as assigned by the Operations Management TeamSchedule & document all meetings.
    Maintain project file and daily report organization.

    Save daily job photos in folderMaintain general departmental organization to ensure smooth flow of information and communicationAnswer directed emails, phone calls and texts sent by Operations ManagerType/email warranty documents, O&M manuals and guaranteesPrepare and disperse daily dispatch to field team and office personnel daily.

    MISS DIG / UTILITY LOCATINGEnsure all projects have Miss Dig called prior to starting installation.

    Ensure that proper areas at job site are included in instructions for staking when calling Miss DigEnsure that Miss Dig information is documented on project fileAssist and document as necessary if an underground utility is hit or damagedAnswer Dig calls and questions from utility locators to help verify staking areaPlace Miss Dig ticket requests online and renew as needed CUSTOMER SERVICECommunicate with customers as necessary Maintain Warranty Service Order (WSO) programCreate WSO requests as necessaryFollow proper WSO processTrack WSO's and ensure process is completedScheduling calls with a 24 hour notice and a 2 week look aheadFollow up on job project statusCustomer call when project is complete and confirming customer sign offTIME TRACKINGDaily verification of Daily Field Reports.

    Daily prep of next day.
    Review time cards, total hours on cards, verify accuracy with time clock in software vs daily field reports.
    Provide time cards and appropriate paperwork to Operations Manager for final approval. Approve timecards in Foundation.

    Report operations attendance to HR dailyFile Daily Field Reports in corresponding job Foreman folder FINANCIALType Bill Out DirectivesCreate weekly reports for project managers for job cost activity.

    SCHEDULE8AM TO 5PM - Monday thru Friday $18 to $20/hour

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