- Proactive handling of client exceptional inquiries via call backs - verbal and video client verification.
- Handling escalations of client inquiries pertaining to IBKR's security system via tickets.
- Problem management with focus on security protocols and practices.
- Handling escalations of suspicious client activity or behavior to Senior SFP Analysts.
- Proactive tracking of fraud cases and trends realized.
- Creation of on-the-job training and fraud awareness material.
- 2+ years' experience in an information security or fraud prevention role. Open to recent graduates with a degree in the below areas of study.
- BSc in STEM areas (Science, Technology, Engineering and Mathematics) and Information Security.
- Proficient in Windows and/or macOS computer systems and basic office applications.
- Maintain up-to-date knowledge of the security industry as it relates to IBKR including:
- Social engineering
- Fraud Schemes
- Mobile Security
- Information Security
- Languages: Fluency in English. Any additional language is a plus.
- Analytical approach to problem solving.
- Organized, practical, good attention to detail.
- Excellent communication (spoken and written) and interpersonal skills.
- Ability to engage and maintain a conversation with clients.
- Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist.
- Ability to learn and adapt to new information and technology platforms.
- Navigating multiple computer applications while interacting with clients.
- Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment.
- Competitive salary, annual performance-based bonus and stock grant
- Retirement plan 401(k) with a competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Paid time off and a generous parental leave policy
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events, including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
- Modern offices with multi-monitor setups
-
Analyst Fraud Investigations
1 week ago
CIBC Chicago, United StatesWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
-
Research Analyst
1 week ago
The University of Chicago Chicago, United StatesDepartment · Energy and Environment Lab · About the Department · The University of Chicago Urban Lab partners with government and non-governmental organizations to identify and rigorously evaluate the policies and programs with the greatest potential to improve human lives at sca ...
-
Research Analyst
9 hours ago
The University of Chicago Chicago, United StatesDepartment · BSD BMB - Bezanilla Lab · About the Department · Job Summary · The Research Analyst provides assistance by preparing solutions, preparing oocytes for experiments, injecting oocytes, and molecular biology tasks including site-directed mutagenesis and RNA prep. Other d ...
-
Research Analyst
1 week ago
The University of Chicago Chicago, United StatesDepartment · BSD MED - Center for Health and the Social Sciences - Oral Health · About the Department · Job Summary · The Research Analyst will play a critical role in supporting the Program in Oral Health at UChicago for the academic year. The role will primarily work on conduct ...
-
Research Analyst
1 week ago
The University of Chicago Chicago, United StatesDepartment · BSD OBA - Marlow Lab · About the Department · Job Summary · The job performs routine assignments related to scientific research projects. Ensures compliance of research activities with institutional, state, and federal regulatory policies, procedures, directives and ...
-
Research Analyst
9 hours ago
The University of Chicago Chicago, United StatesDepartment · BSD PSY - deWit Lab · About the Department · To honor our promise to always put our patients first and to be ever mindful of each patients dignity and individuality, we must also be at the forefront of transformative discovery and innovation in psychiatric care. · Jo ...
-
Financial Crimes Investigator, Analyst
1 week ago
Northern Trust Corp. Chicago, United StatesAbout Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succe ...
-
Fraud Investigation/Research Analyst
4 days ago
Interactive Brokers Chicago, United StatesJob Summary · IBKR is looking for a Client Operations - Fraud Investigation/Research Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one ...
-
Fraud Investigation/Research Analyst
1 day ago
Interactive Brokers Chicago, United StatesJob Summary · IBKR is looking for a Client Operations - · Fraud Investigation/Research Analyst · who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to sha ...
-
Fraud Investigation/Research Analyst
1 week ago
Interactive Brokers Chicago, United StatesJob Description · Job Description · Job Summary · IBKR is looking for a Client Operations - Fraud · Investigation/Research · Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of a ...
-
Fraud Investigation/Research Analyst
20 hours ago
Interactive Brokers Chicago, United StatesJob Summary · IBKR is looking for a Client Operations - Fraud Investigation/Research Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one ...
-
Research and Compliance Analyst
4 days ago
Shirley Ryan AbilityLab Chicago, United StatesBy joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curi ...
-
Fraud Investigation/Research Analyst
1 day ago
Interactive Brokers Chicago, Illinois, United States· Job Summary · IBKR is looking for a Client Operations - Fraud Investigation/Research Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape o ...
-
Us Corporate Security Investigative Analyst
3 days ago
CIBC Chicago, United StatesWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
-
Research Data Analyst Associate
1 day ago
Northwestern University Chicago, United StatesOverview/Background: · This position will be based within the Department of Medical Social Sciences (MSS) and the Institute for Sexual and Gender Minority Health and Wellbeing (ISGMH) · ISGMH is a Northwestern university-wide institute. ISGMH's mission is to connect scholars from ...
-
Investigative Analyst
1 week ago
Office of Inspector General Chicago, United StatesJob Description · Job Description · INVESTIGATIVE ANALYST · OFFICE OF INSPECTOR GENERAL · Visit to apply · Under guidance of the Chief Investigative Analyst, this position conducts comprehensive investigative reviews of closed, confidential, and sensitive disciplinary invest ...
-
Clinical Quality Research Analyst
1 day ago
Vanator Chicago, United States**Job Purpose**: This position is responsible for conducting data collection and abstraction of medical records for HEDIS and Quality projects including supplemental data collection. Responsible for interacting with various internal staff, internal departments, and network provid ...
-
Investigative Analyst LEAD
1 week ago
Kentech Chicago, United States6 days ago · Be among the first 25 applicants · Company Description · Company Description · KENTECH Consulting Inc. · is an award-winning background technology screening company. We are the creators of innovative projects such as - 1st consumer background checking system of ...
-
Analyst Fraud Investigations
1 week ago
Canadian Imperial Bank of Commerce Chicago, United StatesAnalyst Fraud Investigations page is loaded · Analyst Fraud Investigations · Apply · locations · Chicago, IL · time type · Full time · posted on · Posted Yesterday · job requisition id · We're building a · relationship-oriented · bank for the modern world. We need tal ...
-
Analyst Fraud Investigations
6 days ago
CIBC Chicago, United StatesWere building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what t ...
Fraud Investigation/Research Analyst - Chicago, United States - Interactive Brokers
Description
Job Description
Job DescriptionJob SummaryIBKR is looking for a Client Operations - Fraud Investigation/Research Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.
The ideal candidate will display passion, integrity, commitment and drive to deliver a positive, differentiated service.
Your Responsibilities:
Qualifications and Experience:
Required Skills:
Company Benefits & Perks
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.